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The popularity of social media platforms such as Twitter has led to the proliferation of automated bots, creating both opportunities and challenges in information dissemination, user engagements, and quality of services. Past works on…
Migration and aging-related dilemmas have limited the opportunities for late-life migrants to rebuild social connections and access support. While research on migrants has drawn increasing attention in HCI, limited attention has been paid…
The Metaverse is poised to be a future platform that redefines what it means to communicate, socialize, and interact with each other. Yet, it is important for us to consider avoiding the pitfalls of social media platforms we use today;…
In disaster scenarios, effective communication is crucial, yet language barriers often hinder timely and accurate information dissemination, exacerbating vulnerabilities and complicating response efforts. This paper presents a novel,…
Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…
The rapid adoption of Artificial Intelligence(AI) programming assistants such as GitHub Copilot introduces new challenges in how these software tools address human needs. Many existing evaluation frameworks address technical aspects such as…
Chatbots have long been capable of answering basic questions and even responding to obscure prompts, but recently their improvements have been far more significant. Modern chatbots like Open AIs ChatGPT3 not only have the ability to answer…
This paper describes a system developed to help people explore local communities by providing navigation services in social spaces created by the community members via communication and knowledge sharing. The proposed system utilizes data…
We develop a chatbot using Deep Bidirectional Transformer models (BERT) to handle client questions in financial investment customer service. The bot can recognize 381 intents, and decides when to say "I don't know" and escalates…
We present a tool that leverages generative AI to accelerate the migration of on-premises applications to the cloud. The Cloud Migration LLM accepts input from the user specifying the parameters of their migration, and outputs a migration…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
Advancements in artificial intelligence (AI), speech recognition systems (ASR), and machine learning have enabled the development of intelligent computer programs called chatbots. Many chatbots have been proposed to provide different…
During times of crisis, social media platforms play a crucial role in facilitating communication and coordinating resources. In the midst of chaos and uncertainty, communities often rely on these platforms to share urgent pleas for help,…
The rapid proliferation of Large Language Models presents both opportunities and challenges for the translation field. While commercial, cloud-based AI chatbots have garnered significant attention in translation studies, concerns regarding…
This paper presents a novel framework for quantitatively evaluating the interactive ChatGPT model in the context of suicidality assessment from social media posts, utilizing the University of Maryland Reddit suicidality dataset. We conduct…
Today, many users are actively using Twitter to express their opinions and to share information. Thanks to the availability of the data, researchers have studied behaviours and social networks of these users. International migration studies…
After Twitter's ownership change and policy shifts, many users reconsidered their go-to social media outlets and platforms like Mastodon, Bluesky, and Threads became attractive alternatives in the battle for users. Based on the data from…
This study is among the first to develop different prototypes of generative artificial intelligence (GenAI) chatbots powered by GPT-4 to communicate hurricane preparedness information to diverse residents. Drawing from the Computers Are…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
Bicycle safety is important for bikeability and transportation efficiency. However, conventional surveys often fall short in capturing how people actually perceive cycling environments because they rely heavily on respondents' recall rather…