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Amidst growing uncertainty and frequent restructurings, the impacts of employee exits are becoming one of the central concerns for organizations. Using rich communication data from a large holding company, we examine the effects of employee…
Bringing together considerations from three research trends (honest signals of collaboration, socio-semantic networks and homophily theory), we hypothesise that word use similarity and having similar social network positions are linked with…
In this study, we tested the robustness of three communication networks extracted from the online forums included in the intranet platforms of three large companies. For each company we analyzed the communication among employees both in…
We introduce "entanglement", a novel metric to measure how synchronized communication between team members is. This measure calculates the Euclidean distance among team members' social network metrics timeseries. We validate the metric with…
Most businesses impose a supervisory hierarchy on employees to facilitate management, decision-making, and collaboration, yet routine inter-employee communication patterns within workplaces tend to emerge more naturally as a consequence of…
Enterprises have put more and more emphasis on data analysis so as to obtain effective management advices. Managers and researchers are trying to dig out the major factors that lead to employees' promotion and resignation. Most previous…
The social network maintained by a focal individual, or ego, is intrinsically dynamic and typically exhibits some turnover in membership over time as personal circumstances change. However, the consequences of such changes on the…
This paper describes first experiments measuring organizational consciousness by comparing six "honest signals" of interpersonal communication within organizations with organizational metrics of performance.
Email is a ubiquitous communications tool in the workplace and plays an important role in social interactions. Previous studies of email were largely based on surveys and limited to relatively small populations of email users within…
Emotions at work have long been identified as critical signals of work motivations, status, and attitudes, and as predictors of various work-related outcomes. When more and more employees work remotely, these emotional signals of workers…
We present a study of anonymized data capturing a month of high-level communication activities within the whole of the Microsoft Messenger instant-messaging system. We examine characteristics and patterns that emerge from the collective…
World leaders have been increasingly using social media platforms as a tool for political communication. However, despite the growing research on governmental accounts on social media, virtually nothing is known about interactions among…
In social networks, individuals constantly drop ties and replace them by new ones in a highly unpredictable fashion. This highly dynamical nature of social ties has important implications for processes such as the spread of information or…
In the quest to improve services, companies offer customers the opportunity to interact with agents through contact centers, where the communication is mainly text-based. This has become one of the favorite channels of communication with…
In the information economy, individuals' work performance is closely associated with their digital communication strategies. This study combines social network and semantic analysis to develop a method to identify top performers based on…
The objective of the research was to analyze e-mails exchanged at Enron, a power company that declared bankruptcy in 2001 following an investigation into unethical operations regarding their financials. Like other researchers, we identify…
Strong and supportive social relationships are fundamental to our well-being. However, there are costs to their maintenance, resulting in a trade-off between quality and quantity, a typical strategy being to put a lot of effort on a few…
Most research of online communication focuses on modes of communication that are either open (like forums, bulletin boards, Twitter, etc.) or direct (like e-mails). In this work, we study a dataset that has both types of communication…
In this paper, we analyzed the dataset IBM Employee Attrition to find the main reasons why employees choose to resign. Firstly, we utilized the correlation matrix to see some features that were not significantly correlated with other…
Ego networks have proved to be a valuable tool for understanding the relationships that individuals establish with their peers, both in offline and online social networks. Particularly interesting are the cognitive constraints associated…