Related papers: Forecasting managerial turnover through e-mail bas…
Working adults spend nearly one third of their daily time at their jobs. In this paper, we study job-related social media discourse from a community of users. We use both crowdsourcing and local expertise to train a classifier to detect…
This paper investigates the research question if senders of large amounts of irrelevant or unsolicited information - commonly called "spammers" - distort the network structure of social networks. Two large social networks are analyzed, the…
In a recent preprint \cite{eck}, the temporal dynamics of an e-mail network has been investigated by J.P. Eckmann, E. Moses and D. Sergi. Specifically, the time period between an e-mail message and its reply were recorded. It will be shown…
Purpose: The purpose of this paper is to explore possible factors impacting team performance in healthcare, by focusing on information exchange within and across hospital's boundaries. Design/methodology/approach: Through a web-survey and…
Software development encompasses many collaborative tasks in which usually several persons are involved. Close collaboration and the synchronization of different members of the development team require effective communication. One…
The ``six degrees of separation" between any two individuals on Earth has become emblematic of the 'small world' theme, even though the information conveyed via a chain of human encounters decays very rapidly with increasing chain length,…
We have analyzed the fully-anonymized headers of 362 million messages exchanged by 4.2 million users of Facebook, an online social network of college students, during a 26 month interval. The data reveal a number of strong daily and weekly…
In the quest to improve services, companies offer customers the option to interact with agents via texting. Such contact centers face unique challenges compared to traditional call centers, as measuring customer experience proxies like…
This study aims to empirically investigate the impact of managers' characteristics on their choice between in-court and out-of-court restructuring. Based on the theory of upper echelons, we tested the preferences of 342 managers of…
Ego networks have proved to be a valuable tool for understanding the relationships that individuals establish with their peers, both in offline and online social networks. Particularly interesting are the cognitive constraints associated…
Understanding the impact of digital platforms on user behavior presents foundational challenges, including issues related to polarization, misinformation dynamics, and variation in news consumption. Comparative analyses across platforms and…
Context: Prior research has established that a small proportion of individuals dominate team communication during global software development. It is not known, however, how these members' contributions affect their teams' knowledge…
High rates of turnover among software developers remain, involving additional costs of hiring and training. Voluntary turnover may be due to workplace issues or personal career decisions, but it might as well relate to Job Characteristics,…
Innovators are creative people who can conjure the ground-breaking ideas that represent the main engine of innovative organizations. Past research has extensively investigated who innovators are and how they behave in work-related…
Most of the modeling approaches used to understand organizational worker mobility are highly stylized, using idealizations such as structureless organizations, indistinguishable workers, and a lack of social bonding of the workers. In this…
Social connectivity is the key process that characterizes the structural properties of social networks and in turn processes such as navigation, influence or information diffusion. Since time, attention and cognition are inelastic…
Workplace communications around the world were drastically altered by Covid-19, related work-from-home orders, and the rise of remote work. To understand these shifts, we analyzed aggregated, anonymized metadata from over 360 billion emails…
A body of literature has demonstrated that users' mental health conditions, such as depression and anxiety, can be predicted from their social media language. There is still a gap in the scientific understanding of how psychological stress…
The increasing availability of electronic communication data, such as that arising from e-mail exchange, presents social and information scientists with new possibilities for characterizing individual behavior and, by extension, identifying…
Bulk email is a primary communication channel within organizations, with all-company emails and regular newsletters serving as a mechanism for making employees aware of policies and events. Ineffective communication could result in wasted…