Related papers: Forecasting managerial turnover through e-mail bas…
Using large-scale call detail records of anonymised mobile phone service subscribers with demographic and location information, we investigate how a long-distance residential move within the country affects the mobile communication patterns…
A significant proportion of voluntary employee turnover includes people who frequently move from job to job, known as job-hopping. Our work shows that language used in responding to interview questions on past behaviour and situational…
We analyze a large-scale mobile phone call dataset containing information on the age, gender, and billing locality of users to get insight into social closeness in pairs of individuals of similar age. We show that in addition to using the…
Human social interaction is often intermittent. Two acquainted persons can have extended periods without social interaction punctuated by periods of repeated interaction. In this case, the repeated interaction can be characterized by a seed…
An important concept in organisational behaviour is how hierarchy affects the voice of individuals, whereby members of a given organisation exhibit differing power relations based on their hierarchical position. Although there have been…
This study looks into employees' communication, offering novel metrics which can help to predict a company's stock price. We studied the intranet forum of a large Italian company, exploring the interactions and the use of language of about…
Interpersonal spoken communication is central to human interaction and the exchange of information. Such interactive processes involve not only speech and spoken language but also non-verbal cues such as hand gestures, facial expressions,…
Employee turnover is a critical challenge in financial markets, yet little is known about the role of professional networks in shaping career moves. Using the Hong Kong Securities and Futures Commission (SFC) public register (2007-2024), we…
The rapid advancement of Large Language Models (LLMs) has generated considerable speculation regarding their transformative potential for labor markets. However, existing approaches to measuring AI exposure in the workforce predominantly…
As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present…
In this paper we introduce a case study describing the combination of manual survey-based and e-mail-based social network analysis. The goal of the project was to increase collaboration efficiency in a team of consultants of a major high…
We study the dynamical properties of human communication through different channels, i.e., short messages, phone calls, and emails, adopting techniques from neuronal spike train analysis in order to characterize the temporal fluctuations of…
The structure of egocentric networks reflects the way people balance their need for strong, emotionally intense relationships and a diversity of weaker ties. Egocentric network structure can be quantified with 'social signatures', which…
Navigating complex social situations is an integral part of corporate life, ranging from giving critical feedback without hurting morale to rejecting requests without alienating teammates. Although large language models (LLMs) are…
Social media platforms promise to enable rich and vibrant conversations online; however, their potential is often hindered by antisocial behaviors. In this paper, we study the relationship between structure and toxicity in conversations on…
Social network research has begun to take advantage of fine-grained communications regarding coordination, decision-making, and knowledge sharing. These studies, however, have not generally analyzed how external events are associated with a…
People communicate in more than 7,000 languages around the world, with around 780 languages spoken in India alone. Despite this linguistic diversity, research on Sentiment Analysis has predominantly focused on English text data, resulting…
How do users behave in online chatrooms, where they instantaneously read and write posts? We analyzed about 2.5 million posts covering various topics in Internet relay channels, and found that user activity patterns follow known power-law…
The Ego Network Model (ENM) describes how individuals organise their social relations in concentric circles (typically five) of decreasing intimacy, and it has been found almost ubiquitously in social networks, both offline and online. The…
Context: Voluntary turnover is common in the software industry, increasing recruitment and onboarding costs and the risk of losing organizational and tacit knowledge. Objective: This study investigates how job satisfaction, work-life…