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We propose a new benchmark, ComperDial, which facilitates the training and evaluation of evaluation metrics for open-domain dialogue systems. ComperDial consists of human-scored responses for 10,395 dialogue turns in 1,485 conversations…
Task-oriented conversational modeling with unstructured knowledge access, as track 1 of the 9th Dialogue System Technology Challenges (DSTC 9), requests to build a system to generate response given dialogue history and knowledge access.…
Recently, utilizing deep neural networks to build the opendomain dialogue models has become a hot topic. However, the responses generated by these models suffer from many problems such as responses not being contextualized and tend to…
This paper introduces the Seventh Dialog System Technology Challenges (DSTC), which use shared datasets to explore the problem of building dialog systems. Recently, end-to-end dialog modeling approaches have been applied to various dialog…
In recent years, Internet memes have been widely used in online chatting. Compared with text-based communication, conversations become more expressive and attractive when Internet memes are incorporated. This paper presents our solutions…
We present our work on Track 4 in the Dialogue System Technology Challenges 8 (DSTC8). The DSTC8-Track 4 aims to perform dialogue state tracking (DST) under the zero-shot settings, in which the model needs to generalize on unseen service…
The Dialog State Tracking Challenge 4 (DSTC 4) proposes several pilot tasks. In this paper, we focus on the spoken language understanding pilot task, which consists of tagging a given utterance with speech acts and semantic slots. We…
This paper summarizes our submission to Task 2 of the second track of the 10th Dialog System Technology Challenge (DSTC10) "Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations". Similar to the previous year's…
As dialogue systems and chatbots increasingly integrate into everyday interactions, the need for efficient and accurate evaluation methods becomes paramount. This study explores the comparative performance of human and AI assessments across…
Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are…
Dialog response ranking is used to rank response candidates by considering their relation to the dialog history. Although researchers have addressed this concept for open-domain dialogs, little attention has been focused on task-oriented…
In this work, we explore the application of PLATO-2 on various dialogue systems, including open-domain conversation, knowledge grounded dialogue, and task-oriented conversation. PLATO-2 is initially designed as an open-domain chatbot,…
Most prior work on task-oriented dialogue systems are restricted to limited coverage of domain APIs. However, users oftentimes have requests that are out of the scope of these APIs. This work focuses on responding to these…
Spoken Dialogue Models (SDMs) have advanced rapidly, yet their ability to sustain genuinely interactive multi-turn conversations remains underexplored, as most benchmarks focus on single-turn exchanges. We introduce Multi-Bench, the first…
This paper presents our work for the ninth edition of the Dialogue System Technology Challenge (DSTC9). Our solution addresses the track number four: Simulated Interactive MultiModal Conversations. The task consists in providing an…
In dialog system, dialog act recognition and sentiment classification are two correlative tasks to capture speakers intentions, where dialog act and sentiment can indicate the explicit and the implicit intentions separately. Most of the…
Many open-domain dialogue models pre-trained with social media comments can generate coherent replies but have difficulties producing engaging responses when interacting with real users. This phenomenon might mainly result from the…
In recent years, large language models (LLMs) have rapidly proliferated and have been utilized in various tasks, including research in dialogue systems. We aimed to construct a system that not only leverages the flexible conversational…
Automatically evaluating the quality of dialogue responses for unstructured domains is a challenging problem. Unfortunately, existing automatic evaluation metrics are biased and correlate very poorly with human judgements of response…
Building an open-domain conversational agent is a challenging problem. Current evaluation methods, mostly post-hoc judgments of static conversation, do not capture conversation quality in a realistic interactive context. In this paper, we…