Related papers: Characterizing Reading Time on Enterprise Emails
Email is a ubiquitous communications tool in the workplace and plays an important role in social interactions. Previous studies of email were largely based on surveys and limited to relatively small populations of email users within…
Email triage involves going through unhandled emails and deciding what to do with them. This familiar process can become increasingly challenging as the number of unhandled email grows. During a triage session, users commonly defer handling…
The proliferation of network-connected devices and applications has resulted in people receiving dozens, or hundreds, of notifications per day. When people are in the presence of others, each notification poses some risk of accidental…
Bulk email is widely used in organizations to communicate messages to employees. It is an important tool in making employees aware of policies, events, leadership updates, etc. However, in large organizations, the problem of overwhelming…
Recommendation emails are among the best ways to re-engage with customers after they have left a website. While on-site recommendation systems focus on finding the most relevant items for a user at the moment (right item), email…
Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, normal employees may prefer messages more relevant to their…
Bulk email is a primary communication channel within organizations, with all-company emails and regular newsletters serving as a mechanism for making employees aware of policies and events. Ineffective communication could result in wasted…
Email remains one of the most frequently used means of online communication. People spend a significant amount of time every day on emails to exchange information, manage tasks and schedule events. Previous work has studied different ways…
Email communication between instructors and students is ubiquitous, and it could be valuable to explore ways of testing out how to make email messages more impactful. This paper explores the design space of using emails to get students to…
In the information economy, individuals' work performance is closely associated with their digital communication strategies. This study combines social network and semantic analysis to develop a method to identify top performers based on…
A single digital newsletter usually contains many messages (regions). Users' reading time spent on, and read level (skip/skim/read-in-detail) of each message is important for platforms to understand their users' interests, personalize their…
Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of…
Despite sophisticated phishing email detection systems, and training and awareness programs, humans continue to be tricked by phishing emails. In an attempt to better understand why phishing email attacks still work and how best to mitigate…
Despite technical and non-technical countermeasures, humans continue to be tricked by phishing emails. How users make email response decisions is a missing piece in the puzzle to identifying why people still fall for phishing emails. We…
Everyone spends some time waiting every day. HCI research has developed tools for boosting productivity while waiting. However, little is known about how people naturally spend their waiting time. We conducted an experience sampling study…
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from-home environment. However, we know from our own recent work…
Accurately analyzing and modeling online browsing behavior play a key role in understanding users and technology interactions. In this work, we design and conduct a user study to collect browsing data from 31 participants continuously for…
The temporal statistics exhibited by written correspondence appear to be media dependent, with features which have so far proven difficult to characterize. We explain the origin of these difficulties by disentangling the role of spontaneous…
A large part of modern day communications are carried out through the medium of E-mails, especially corporate communications. More and more people are using E-mail for personal uses too. Companies also send notifications to their customers…
A student reads a textbook to learn a new topic; an attorney leafs through familiar legal documents. Each reader may have a different goal for, and prior knowledge of, their reading. A mobile context, which captures interaction behavior,…