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Smart home devices have found their way through people's homes as well as hearts. One such smart device is Amazon Alexa. Amazon Alexa is a voice-controlled application that is rapidly gaining popularity. Alexa was primarily used for…

Human-Computer Interaction · Computer Science 2022-09-02 Sanjana Gautam

The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…

Computers and Society · Computer Science 2014-08-29 Nikolaos Polatidis

The overall objective of 'social' dialogue systems is to support engaging, entertaining, and lengthy conversations on a wide variety of topics, including social chit-chat. Apart from raw dialogue data, user-provided ratings are the most…

Computation and Language · Computer Science 2018-11-05 Igor Shalyminov , Ondřej Dušek , Oliver Lemon

Negotiation is one of the crucial abilities in human communication, and there has been a resurgent research interest in negotiation dialogue systems recently, which goal is to empower intelligent agents with such ability that can…

Computation and Language · Computer Science 2022-12-20 Haolan Zhan , Yufei Wang , Tao Feng , Yuncheng Hua , Suraj Sharma , Zhuang Li , Lizhen Qu , Gholamreza Haffari

We developed a machine learning approach that quantifies multiple aspects of the success or values in Customer Service contacts, at anytime during the interaction. Specifically, the value/reward function regarding to the turn-level…

Computation and Language · Computer Science 2020-11-13 Ruofeng Wen

One of the main weaknesses of current chatbots or dialogue systems is that they do not learn online during conversations after they are deployed. This is a major loss of opportunity. Clearly, each human user has a great deal of knowledge…

Artificial Intelligence · Computer Science 2020-11-20 Bing Liu , Chuhe Mei

Knowledge-grounded conversation (KGC) shows great potential in building an engaging and knowledgeable chatbot, and knowledge selection is a key ingredient in it. However, previous methods for knowledge selection only concentrate on the…

Computation and Language · Computer Science 2022-04-07 Tingchen Fu , Xueliang Zhao , Chongyang Tao , Ji-Rong Wen , Rui Yan

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…

This paper presents a web-based demonstration of Emotion Twenty Questions (EMO20Q), a dialog game whose purpose is to study how people describe emotions. EMO20Q can also be used to develop artificially intelligent dialog agents that can…

Computation and Language · Computer Science 2022-10-06 Abe Kazemzadeh , Adedamola Sanusi , Huihui , Nie

Negotiation is a crucial ability in human communication. Recently, there has been a resurgent research interest in negotiation dialogue systems, whose goal is to create intelligent agents that can assist people in resolving conflicts or…

Computation and Language · Computer Science 2024-02-05 Haolan Zhan , Yufei Wang , Tao Feng , Yuncheng Hua , Suraj Sharma , Zhuang Li , Lizhen Qu , Zhaleh Semnani Azad , Ingrid Zukerman , Gholamreza Haffari

This article presents the design and the implementation of a cloud system for knowledge-based autonomous interaction devised for Social Robots and other conversational agents. The system is particularly convenient for low-cost robots and…

Robotics · Computer Science 2023-03-17 Lucrezia Grassi , Carmine Tommaso Recchiuto , Antonio Sgorbissa

The emergence of instruction-tuned large language models (LLMs) has advanced the field of dialogue systems, enabling both realistic user simulations and robust multi-turn conversational agents. However, existing research often evaluates…

Computation and Language · Computer Science 2025-07-22 Chalamalasetti Kranti , Sherzod Hakimov , David Schlangen

We propose a unified Implicit Dialog framework for goal-oriented, information seeking tasks of Conversational Search applications. It aims to enable dialog interactions with domain data without replying on explicitly encoded the rules but…

Computation and Language · Computer Science 2018-02-14 Song Feng , R. Chulaka Gunasekara , Sunil Shashidhara , Kshitij P. Fadnis , Lazaros C. Polymenakos

EduChat (https://www.educhat.top/) is a large-scale language model (LLM)-based chatbot system in the education domain. Its goal is to support personalized, fair, and compassionate intelligent education, serving teachers, students, and…

Computation and Language · Computer Science 2023-08-08 Yuhao Dan , Zhikai Lei , Yiyang Gu , Yong Li , Jianghao Yin , Jiaju Lin , Linhao Ye , Zhiyan Tie , Yougen Zhou , Yilei Wang , Aimin Zhou , Ze Zhou , Qin Chen , Jie Zhou , Liang He , Xipeng Qiu

Natural interaction with recommendation and personalized search systems has received tremendous attention in recent years. We focus on the challenge of supporting people's understanding and control of these systems and explore a…

Information Retrieval · Computer Science 2022-05-20 Filip Radlinski , Krisztian Balog , Fernando Diaz , Lucas Dixon , Ben Wedin

Active listening is a well-known skill applied in human communication to build intimacy and elicit self-disclosure to support a wide variety of cooperative tasks. When applied to conversational UIs, active listening from machines can also…

Human-Computer Interaction · Computer Science 2022-09-26 Eugene Cho , Nasim Motalebi , S. Shyam Sundar , Saeed Abdullah

In this report, we describe the vision, challenges, and scientific contributions of the Task Wizard team, TWIZ, in the Alexa Prize TaskBot Challenge 2022. Our vision, is to build TWIZ bot as an helpful, multimodal, knowledgeable, and…

Computation and Language · Computer Science 2024-01-23 Rafael Ferreira , Diogo Tavares , Diogo Silva , Rodrigo Valério , João Bordalo , Inês Simões , Vasco Ramos , David Semedo , João Magalhães

We study whether multiple large language models (LLMs) can autonomously improve each other in a negotiation game by playing, reflecting, and criticizing. We are interested in this question because if LLMs were able to improve each other, it…

Computation and Language · Computer Science 2023-05-18 Yao Fu , Hao Peng , Tushar Khot , Mirella Lapata

The concept of a Human-AI team has gained increasing attention in recent years. For effective collaboration between humans and AI teammates, proactivity is crucial for close coordination and effective communication. However, the design of…

Artificial Intelligence · Computer Science 2023-06-21 Matthias Kraus , Ron Riekenbrauck , Wolfgang Minker

In this study, we present an innovative fusion of language models and query analysis techniques to unlock cognition in artificial intelligence. The introduced open-source AI system seamlessly integrates a Chess engine with a language model,…

Artificial Intelligence · Computer Science 2024-10-21 Muntasir Adnan , Buddhi Gamage , Zhiwei Xu , Damith Herath , Carlos C. N. Kuhn