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As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…
Romantic AI chatbots have quickly attracted users, but their emotional use raises concerns about privacy and safety. As people turn to these systems for intimacy, comfort, and emotionally significant interaction, they often disclose highly…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
Collecting data on sensitive topics remains challenging in HCI, as participants often withhold information due to privacy concerns and social desirability bias. While chatbots' perceived anonymity may reduce these barriers, research…
Substance use disorders (SUDs) affect millions of people, and relapses are common, requiring multi-session treatments. Access to care is limited, which contributes to the challenge of recovery support. We present \textbf{ChatThero}, an…
Advancements in artificial intelligence (AI) have led to the increase of conversational agents like Replika, designed to provide social interaction and emotional support. However, reports of these AI systems engaging in inappropriate sexual…
ChatGPT, a chatbot developed by OpenAI, has gained widespread popularity and media attention since its release in November 2022. However, little hard evidence is available regarding its perception in various sources. In this paper, we…
Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their therapists. These anecdotes suggest that AI agents have great…
Many people suffer from mental health problems but not everyone seeks professional help or has access to mental health care. AI chatbots have increasingly become a go-to for individuals who either have mental disorders or simply want…
AI companion chatbots are increasingly popular with teens. While these interactions are entertaining, they also risk overuse that can potentially disrupt offline daily life. We examined how adolescents describe reliance on AI companions,…
As large language model (LLM)-enhanced chatbots become increasingly expressive and socially responsive, many users begin forming companionship-like bonds with them. This study investigates how using AI companions relates to psychological…
AI companion chatbots, such as those offered by Replika and CharacterAI, increasingly function as always-available companions that provide empathy, validation, and support. While these systems appear to meet basic needs for connection,…
Throughout history, a prevailing paradigm in mental healthcare has been one in which distressed people may receive treatment with little understanding around how their experience is perceived by their care provider, and in turn, the…
Mutual reminiscence, defined as revisiting shared positive memories through reciprocal self-disclosure, strengthens emotional bonds, enhances well-being, and deepens intimacy. However, most technology-mediated reminiscence tools emphasize…
This study investigated how perceived workload, satisfaction, performance expectancy, and risk-benefit perception influenced users' trust in Chat Generative Pre-Trained Transformer (ChatGPT). We aimed to understand the nuances of user…
A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…
Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…
Human-AI romantic relationships have gained wide popularity among social media users in China. The technological impact on romantic relationships and its potential applications have long drawn research attention to topics such as…
AI-assisted usability analysis can potentially reduce the time and effort of finding usability problems, yet little is known about how AI's perceived expertise influences evaluators' analytic strategies and perceptions over time. We ran a…
Helping people identify and pursue personally meaningful career goals at scale remains a key challenge in applied psychology. Career coaching can improve goal quality and attainment, but its cost and limited availability restrict access.…