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Generative chat models, such as ChatGPT and GPT-4, have revolutionized natural language generation (NLG) by incorporating instructions and human feedback to achieve significant performance improvements. However, the lack of standardized…

Dialog act identification plays an important role in understanding conversations. It has been widely applied in many fields such as dialogue systems, automatic machine translation, automatic speech recognition, and especially useful in…

There is growing interest in the automated extraction of relevant information from clinical dialogues. However, it is difficult to collect and construct large annotated resources for clinical dialogue tasks. Recent developments in natural…

Social media processing is a fundamental task in natural language processing with numerous applications. As Vietnamese social media and information science have grown rapidly, the necessity of information-based mining on Vietnamese social…

The paper deals with the automatic analysis of real-life telephone conversations between an agent and a customer of a customer care service (ccs). The application domain is the public transportation system in Paris and the purpose is to…

Large Language Models such as GPTs (Generative Pre-trained Transformers) exhibit remarkable capabilities across a broad spectrum of applications. Nevertheless, due to their intrinsic complexity, these models present substantial challenges…

Medical dialogue generation relies on natural language generation techniques to enable online medical consultations. Recently, the widespread adoption of large-scale models in the field of natural language processing has facilitated rapid…

The recent surge of text-based online counseling applications enables us to collect and analyze interactions between counselors and clients. A dataset of those interactions can be used to learn to automatically classify the client…

We open-source a state-of-the-art 4B-parameter generative model series for Vietnamese, which includes the base pre-trained monolingual model PhoGPT-4B and its chat variant, PhoGPT-4B-Chat. The base model, PhoGPT-4B, with exactly 3.7B…

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

We propose a new domain adaptation method for Combinatory Categorial Grammar (CCG) parsing, based on the idea of automatic generation of CCG corpora exploiting cheaper resources of dependency trees. Our solution is conceptually simple, and…

Developing high-performing dialogue systems benefits from the automatic identification of undesirable behaviors in system responses. However, detecting such behaviors remains challenging, as it draws on a breadth of general knowledge and…

Conversational Speech Synthesis (CSS) aims to express a target utterance with the proper speaking style in a user-agent conversation setting. Existing CSS methods employ effective multi-modal context modeling techniques to achieve empathy…

Debt collection negotiations (DCN) are vital for managing non-performing loans (NPLs) and reducing creditor losses. Traditional methods are labor-intensive, while large language models (LLMs) offer promising automation potential. However,…

With the rapid growth of Artificial Intelligence, Large Language Models (LLMs) have become essential for Question Answering (QA) systems, improving efficiency and reducing human workload in customer service. The emergence of Vietnamese LLMs…

Machine reading comprehension (MRC) is a sub-field in natural language processing that aims to assist computers understand unstructured texts and then answer questions related to them. In practice, the conversation is an essential way to…

Vietnamese, a low-resource language, is typically categorized into three primary dialect groups that belong to Northern, Central, and Southern Vietnam. However, each province within these regions exhibits its own distinct pronunciation…

At the beginning era of large language model, it is quite critical to generate a high-quality financial dataset to fine-tune a large language model for financial related tasks. Thus, this paper presents a carefully designed data creation…

Large language models have been widely applied in many aspects of real life, bringing significant efficiency to businesses and offering distinctive user experiences. In this paper, we focus on exploring the application of ChatGPT, a chatbot…

We introduce VietSuperSpeech, a large-scale Vietnamese automatic speech recognition (ASR) dataset of 52,023 audio-text pairs totaling 267.39 hours, with a distinctive focus on casual conversational speech. Unlike existing Vietnamese ASR…