中文
相关论文

相关论文: Beyond IVR: Benchmarking Customer Support LLM Agen…

200 篇论文

The rapid adoption of AI agents across domains has made systematic evaluation crucial for ensuring their usefulness and successful production deployment. Evaluation of AI agents typically involves using a fixed set of benchmarks and…

Data analytics is essential for extracting valuable insights from data that can assist organizations in making effective decisions. We introduce InsightBench, a benchmark dataset with three key features. First, it consists of 100 datasets…

Recent advances in browser-based LLM agents have shown promise for automating tasks ranging from simple form filling to hotel booking or online shopping. Current benchmarks measure agent performance in controlled environments, such as…

人工智能 · 计算机科学 2025-10-07 Su Kara , Fazle Faisal , Suman Nath

Current evaluation methods for large language models (LLMs) primarily rely on static benchmarks, presenting two major challenges: limited knowledge coverage and fixed difficulties that mismatch with the evaluated LLMs. These limitations…

计算与语言 · 计算机科学 2026-01-16 Zhichao Shi , Xuhui Jiang , Chengjin Xu , Cangli Yao , Shengjia Ma , Yinghan Shen , Zixuan Li , Jian Guo , Yuanzhuo Wang

Large Language Models (LLMs) are increasingly serving as autonomous agents, and their utilization of external tools via the Model Context Protocol (MCP) is considered a future trend. Current MCP evaluation sets suffer from issues such as…

人工智能 · 计算机科学 2026-01-22 Wenrui Liu , Zixiang Liu , Elsie Dai , Wenhan Yu , Lei Yu , Tong Yang , Jinjun Han , Hong Gao

As reinforcement learning continues to scale the training of large language model-based agents, reliably verifying agent behaviors in complex environments has become increasingly challenging. Existing approaches rely on rule-based verifiers…

人工智能 · 计算机科学 2026-04-21 Wentao Shi , Yu Wang , Yuyang Zhao , Yuxin Chen , Fuli Feng , Xueyuan Hao , Xi Su , Qi Gu , Hui Su , Xunliang Cai , Xiangnan He

Large Language Models (LLMs) have shown strong potential as conversational agents. Yet, their effectiveness remains limited by deficiencies in robust long-term memory, particularly in complex, long-term web-based services such as online…

计算与语言 · 计算机科学 2026-02-03 Tiantian Chen , Jiaqi Lu , Ying Shen , Lin Zhang

Simulating consumer decision-making is vital for designing and evaluating marketing strategies before costly real-world deployment. However, post-event analyses and rule-based agent-based models (ABMs) struggle to capture the complexity of…

人工智能 · 计算机科学 2025-10-22 Man-Lin Chu , Lucian Terhorst , Kadin Reed , Tom Ni , Weiwei Chen , Rongyu Lin

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

LMMs have shown impressive visual understanding capabilities, with the potential to be applied in agents, which demand strong reasoning and planning abilities. Nevertheless, existing benchmarks mostly assess their reasoning abilities in…

计算机视觉与模式识别 · 计算机科学 2024-12-09 Miaosen Zhang , Qi Dai , Yifan Yang , Jianmin Bao , Dongdong Chen , Kai Qiu , Chong Luo , Xin Geng , Baining Guo

Recent advances in medical large language models (LLMs), multimodal models, and agents demand evaluation frameworks that reflect real clinical workflows and safety constraints. We present MedBench v4, a nationwide, cloud-based benchmarking…

Recent work has proposed a methodology for the systematic evaluation of "Situated Language Understanding Agents"-agents that operate in rich linguistic and non-linguistic contexts-through testing them in carefully constructed interactive…

计算与语言 · 计算机科学 2023-11-27 Kranti Chalamalasetti , Jana Götze , Sherzod Hakimov , Brielen Madureira , Philipp Sadler , David Schlangen

The justice system has increasingly employed AI techniques to enhance efficiency, yet limitations remain in improving the quality of decision-making, particularly regarding transparency and explainability needed to uphold public trust in…

人工智能 · 计算机科学 2024-12-30 Cong Jiang , Xiaolei Yang

Tool-augmented Large Language Models (LLMs) have shown impressive capabilities in remote sensing (RS) applications. However, existing benchmarks assume question-answering input templates over predefined image-text data pairs. These…

计算与语言 · 计算机科学 2024-05-03 Simranjit Singh , Michael Fore , Dimitrios Stamoulis

Large language models (LLMs) are helping millions of users write texts about diverse issues, and in doing so expose users to different ideas and perspectives. This creates concerns about issue bias, where an LLM tends to present just one…

计算与语言 · 计算机科学 2025-09-11 Paul Röttger , Musashi Hinck , Valentin Hofmann , Kobi Hackenburg , Valentina Pyatkin , Faeze Brahman , Dirk Hovy

Large Language Models (LLMs) have demonstrated significant potential in decision-making and reasoning, particularly when integrated with various tools to effectively solve complex problems. However, existing benchmarks for evaluating LLMs'…

LLM-based user simulation is the primary mechanism for end-to-end agent evaluation, yet simulated users are poor proxies for real humans: unconstrained LLM defaults produce a Formalism Ceiling (style match rates of 6-8% against real users),…

As large-scale multi-agent systems evolve, the communication protocol layer has become a critical yet under-evaluated factor shaping performance and reliability. Despite the existence of diverse protocols (A2A, ACP, ANP, Agora, etc.),…

人工智能 · 计算机科学 2025-10-28 Hongyi Du , Jiaqi Su , Jisen Li , Lijie Ding , Yingxuan Yang , Peixuan Han , Xiangru Tang , Kunlun Zhu , Jiaxuan You

Medical question answering (QA) benchmarks often focus on multiple-choice or fact-based tasks, leaving open-ended answers to real patient questions underexplored. This gap is particularly critical in mental health, where patient questions…

计算与语言 · 计算机科学 2026-05-15 Yahan Li , Jifan Yao , John Bosco S. Bunyi , Adam C. Frank , Angel Hsing-Chi Hwang , Ruishan Liu

Large Vision-Language Models (LVLMs) have shown strong potential as multilingual Graphical User Interface (GUI) agents, as evidenced by existing GUI benchmarks. However, these benchmarks exhibit two primary limitations: (1) although…

‹ 上一页 1 8 9 10 下一页 ›