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As e-commerce platforms expand their product catalogs, accurately recommending long-tail items becomes increasingly important for enhancing both user experience and platform revenue. A key challenge is the long-tail problem, where extreme…

信息检索 · 计算机科学 2025-06-10 Qingyi Lu , Haotian Lyu , Jiayun Zheng , Yang Wang , Li Zhang , Chengrui Zhou

Unlike Business-to-Consumer e-commerce platforms (e.g., Amazon), inexperienced individual sellers on Consumer-to-Consumer platforms (e.g., eBay) often face significant challenges in setting prices for their second-hand products efficiently.…

计算与语言 · 计算机科学 2025-10-13 Hairu Wang , Sheng You , Qiheng Zhang , Xike Xie , Shuguang Han , Yuchen Wu , Fei Huang , Jufeng Chen

Many AI systems focus solely on providing solutions or explaining outcomes. However, complex tasks like research and strategic thinking often benefit from a more comprehensive approach to augmenting the thinking process rather than…

人机交互 · 计算机科学 2024-12-25 Soya Park , Hari Subramonyam , Chinmay Kulkarni

E-commerce companies deal with a high volume of customer service requests daily. While a simple annotation system is often used to summarize the topics of customer contacts, thoroughly exploring each specific issue can be challenging. This…

计算与语言 · 计算机科学 2024-03-05 Shu-Ting Pi , Sidarth Srinivasan , Yuying Zhu , Michael Yang , Qun Liu

The evolution of Large Language Models (LLMs) has showcased remarkable capacities for logical reasoning and natural language comprehension. These capabilities can be leveraged in solutions that semantically and textually model complex…

人机交互 · 计算机科学 2024-04-17 Syed Mekael Wasti , Ken Q. Pu , Ali Neshati

In the dynamic field of eCommerce, the quality and comprehensiveness of product descriptions are pivotal for enhancing search visibility and customer engagement. Effective product descriptions can address the 'cold start' problem, align…

计算与语言 · 计算机科学 2023-10-31 Jianghong Zhou , Bo Liu , Jhalak Nilesh Acharya Yao Hong , Kuang-chih Lee , Musen Wen

High-quality dialogue is crucial for e-commerce customer service, yet traditional intent-based systems struggle with dynamic, multi-turn interactions. We present MindFlow+, a self-evolving dialogue agent that learns domain-specific behavior…

计算与语言 · 计算机科学 2025-07-28 Ming Gong , Xucheng Huang , Ziheng Xu , Vijayan K. Asari

Product attribute value extraction is a pivotal component in Natural Language Processing (NLP) and the contemporary e-commerce industry. The provision of precise product attribute values is fundamental in ensuring high-quality…

信息检索 · 计算机科学 2024-06-21 Chenhao Fang , Xiaohan Li , Zezhong Fan , Jianpeng Xu , Kaushiki Nag , Evren Korpeoglu , Sushant Kumar , Kannan Achan

This survey explores the fairness of large language models (LLMs) in e-commerce, examining their progress, applications, and the challenges they face. LLMs have become pivotal in the e-commerce domain, offering innovative solutions and…

计算与语言 · 计算机科学 2024-06-25 Qingyang Ren , Zilin Jiang , Jinghan Cao , Sijia Li , Chiqu Li , Yiyang Liu , Shuning Huo , Tiange He , Yuan Chen

Enhancing interrogation capabilities in Traditional Chinese Medicine (TCM) diagnosis through multi-turn dialogues and knowledge graphs presents a significant challenge for modern AI systems. Current large language models (LLMs), despite…

人工智能 · 计算机科学 2025-07-08 Zewen Sun , Ruoxiang Huang , Jiahe Feng , Rundong Kong , Yuqian Wang , Hengyu Liu , Ziqi Gong , Yuyuan Qin , Yingxue Wang , Yu Wang

Enterprise searches require users to have complex knowledge of queries, configurations, and metadata, rendering it difficult for them to access information as needed. Most go-to-market (GTM) platforms utilize advanced search, an interface…

计算与语言 · 计算机科学 2024-11-11 Jesse Yao , Saurav Acharya , Priyaranjan Parida , Srinivas Attipalli , Ali Dasdan

Product matching, the task of identifying different representations of the same product for better discoverability, curation, and pricing, is a key capability for online marketplace and e-commerce companies. We present a robust multi-modal…

计算机视觉与模式识别 · 计算机科学 2024-03-19 Sándor Tóth , Stephen Wilson , Alexia Tsoukara , Enric Moreu , Anton Masalovich , Lars Roemheld

Conversational recommender systems promise rich interactions for e-commerce, but balancing exploration (clarifying user needs) and exploitation (making recommendations) remains challenging, especially when deploying large language models…

信息检索 · 计算机科学 2025-09-09 Firas Jarboui , Issa Memari

In recent years, the e-commerce industry has seen a rapid increase in the demand for advanced AI-driven customer service solutions. Traditional cloud-based models face limitations in terms of latency, personalized services, and privacy…

分布式、并行与集群计算 · 计算机科学 2024-10-10 Liangyu Teng , Yang Liu , Jing Liu , Liang Song

E-commerce product pages contain a mix of structured specifications, unstructured reviews, and contextual elements like personalized offers or regional variants. Although informative, this volume can lead to cognitive overload, making it…

计算与语言 · 计算机科学 2025-08-05 Praveen Tangarajan , Anand A. Rajasekar , Manish Rathi , Vinay Rao Dandin , Ozan Ersoy

Large language models (LLMs) are establishing new paradigms for engineering applications by enabling natural language control of complex computational workflows. This paper introduces FeaGPT, the first framework to achieve complete…

软件工程 · 计算机科学 2025-10-28 Yupeng Qi , Ran Xu , Xu Chu

Ensuring safety of the products offered to the customers is of paramount importance to any e- commerce platform. Despite stringent quality and safety checking of products listed on these platforms, occasionally customers might receive a…

Recently, advanced large language models (LLMs) have emerged at an increasingly rapid pace. However, when faced with complex problems, most users are often unable to provide accurate and effective prompts to interact with LLMs, thus…

计算与语言 · 计算机科学 2026-04-17 Wenjin Liu , Haoran Luo , Xueyuan Lin , Haoming Liu , Tiesunlong Shen , Jiapu Wang , Rui Mao , Erik Cambria

We present ShoppingComp, a challenging real-world benchmark for comprehensively evaluating LLM-powered shopping agents on three core capabilities: precise product retrieval, expert-level report generation, and safety critical decision…

计算与语言 · 计算机科学 2026-02-10 Huaixiao Tou , Ying Zeng , Yuemeng Li , Cong Ma , Muzhi Li , Minghao Li , Weijie Yuan , He Zhang , Kai Jia

Many real-world tasks, such as trip planning or meal planning, can be formulated as combinatorial optimization problems. However, using optimization solvers is difficult for end users because it requires problem instantiation: defining…

人机交互 · 计算机科学 2025-12-17 So Kuroki , Manami Nakagawa , Shigeo Yoshida , Yuki Koyama , Kozuno Tadashi