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Ever since the launch of ChatGPT in 2022, a rising concern is whether ChatGPT will replace programmers and kill jobs. Motivated by this widespread concern, we conducted an empirical study to systematically compare ChatGPT against…

Online reviews are often our first port of call when considering products and purchases online. When evaluating a potential purchase, we may have a specific query in mind, e.g. `will this baby seat fit in the overhead compartment of a 747?'…

Answering multiple-choice questions in a setting in which no supporting documents are explicitly provided continues to stand as a core problem in natural language processing. The contribution of this article is two-fold. First, it describes…

Recent advancements in open-domain question answering (ODQA), i.e., finding answers from large open-domain corpus like Wikipedia, have led to human-level performance on many datasets. However, progress in QA over book stories (Book QA) lags…

While liking or upvoting a post on a mobile app is easy to do, replying with a written note is much more difficult, due to both the cognitive load of coming up with a meaningful response as well as the mechanics of entering the text. Here…

Large Language Models (LLMs) are widely used to support software developers in tasks such as code generation, optimization, and documentation. However, their ability to improve existing programming answers in a human-like manner remains…

Large Question-and-Answer (Q&A) platforms support diverse knowledge curation on the Web. While researchers have studied user behavior on the platforms in a variety of contexts, there is relatively little insight into important by-products…

Developers often depend on code search engines to obtain solutions for their programming tasks. However, finding an expected solution containing code examples along with their explanations is challenging due to several issues. There is a…

The wealth of information available through the Internet and social media is unprecedented. Within computing fields, websites such as Stack Overflow are considered important sources for users seeking solutions to their computing and…

Stack Overflow has become an essential technical resource for developers. However, given the vast amount of knowledge available on Stack Overflow, finding the right information that is relevant for a given task is still challenging,…

Modern programming languages like Java require runtime systems to support the implementation and deployment of software applications in diverse computing platforms and operating systems. These runtime systems are normally developed in…

Information-seeking dialogues span a wide range of questions, from simple factoid to complex queries that require exploring multiple facets and viewpoints. When performing exploratory searches in unfamiliar domains, users may lack…

Search and recommender systems that take the initiative to ask clarifying questions to better understand users' information needs are receiving increasing attention from the research community. However, to the best of our knowledge, there…

Question answering platforms, such as Stack Overflow, have impacted substantially how developers search for solutions for their programming problems. The crowd knowledge content available from such platforms has also been used to leverage…

In this paper, we investigate which questions are challenging for retrieval-based Question Answering (QA). We (i) propose retrieval complexity (RC), a novel metric conditioned on the completeness of retrieved documents, which measures the…

In today's digitized world, software systems must support users in understanding both how to interact with a system and why certain behaviors occur. This study investigates whether explanation needs, classified from user reviews, can be…

Community Question Answering (CQA) sites have spread and multiplied significantly in recent years. Sites like Reddit, Quora, and Stack Exchange are becoming popular amongst people interested in finding answers to diverse questions. One…

Comment sections below online news articles enjoy growing popularity among readers. However, the overwhelming number of comments makes it infeasible for the average news consumer to read all of them and hinders engaging discussions. Most…

Well structured and readable source code is a pre-requisite for maintainable software and successful collaboration among developers. Static analysis enables the automated extraction of code complexity and readability metrics which can be…

Community Question Answering (CQA) platforms steadily gain popularity as they provide users with fast responses to their queries. The swiftness of these responses is contingent on a mixture of query-specific and user-related elements. This…