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In an enterprise Virtual Assistant (VA) system, intent classification is the crucial component that determines how a user input is handled based on what the user wants. The VA system is expected to be a cost-efficient SaaS service with low…

计算与语言 · 计算机科学 2024-08-22 Haode Qi , Cheng Qian , Jian Ni , Pratyush Singh , Reza Fazeli , Gengyu Wang , Zhongzheng Shu , Eric Wayne , Juergen Bross

Recently, data-driven task-oriented dialogue systems have achieved promising performance in English. However, developing dialogue systems that support low-resource languages remains a long-standing challenge due to the absence of…

计算与语言 · 计算机科学 2019-11-22 Zihan Liu , Genta Indra Winata , Zhaojiang Lin , Peng Xu , Pascale Fung

Spoken language understanding (SLU) system usually consists of various pipeline components, where each component heavily relies on the results of its upstream ones. For example, Intent detection (ID), and slot filling (SF) require its…

计算与语言 · 计算机科学 2021-04-14 Di Wu , Yiren Chen , Liang Ding , Dacheng Tao

Multimodal intent understanding is a significant research area that requires effective leveraging of multiple modalities to analyze human language. Existing methods face two main challenges in this domain. Firstly, they have limitations in…

多媒体 · 计算机科学 2025-05-26 Hanlei Zhang , Qianrui Zhou , Hua Xu , Jianhua Su , Roberto Evans , Kai Gao

Intent classification (IC) plays an important role in task-oriented dialogue systems. However, IC models often generalize poorly when training without sufficient annotated examples for each user intent. We propose a novel pre-training…

计算与语言 · 计算机科学 2023-11-15 Mujeen Sung , James Gung , Elman Mansimov , Nikolaos Pappas , Raphael Shu , Salvatore Romeo , Yi Zhang , Vittorio Castelli

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies…

计算与语言 · 计算机科学 2024-10-10 Mengze Hong , Di Jiang , Yuanfeng Song , Chen Jason Zhang

The capabilities and limitations of BERT and similar models are still unclear when it comes to learning syntactic abstractions, in particular across languages. In this paper, we use the task of subordinate-clause detection within and across…

计算与语言 · 计算机科学 2022-05-25 Dmitry Nikolaev , Sebastian Padó

Building Spoken Language Understanding (SLU) systems that do not rely on language specific Automatic Speech Recognition (ASR) is an important yet less explored problem in language processing. In this paper, we present a comparative study…

计算与语言 · 计算机科学 2022-04-19 Hemant Yadav , Akshat Gupta , Sai Krishna Rallabandi , Alan W Black , Rajiv Ratn Shah

State-of-the-art intent classification (IC) and slot filling (SF) methods often rely on data-intensive deep learning models, limiting their practicality for industry applications. Large language models on the other hand, particularly…

计算与语言 · 计算机科学 2024-03-27 Paramita Mirza , Viju Sudhi , Soumya Ranjan Sahoo , Sinchana Ramakanth Bhat

A key challenge of dialog systems research is to effectively and efficiently adapt to new domains. A scalable paradigm for adaptation necessitates the development of generalizable models that perform well in few-shot settings. In this…

计算与语言 · 计算机科学 2021-05-26 Shikib Mehri , Mihail Eric

Multilingual spoken language understanding (SLU) consists of two sub-tasks, namely intent detection and slot filling. To improve the performance of these two sub-tasks, we propose to use consistency regularization based on a hybrid data…

计算与语言 · 计算机科学 2023-01-06 Bo Zheng , Zhouyang Li , Fuxuan Wei , Qiguang Chen , Libo Qin , Wanxiang Che

Task-oriented Dialogue Systems (TODS) often face the challenge of encountering new intents. New Intent Discovery (NID) is a crucial task that aims to identify these novel intents while maintaining the capability to recognize existing ones.…

计算与语言 · 计算机科学 2025-04-01 Lu Fan , Jiashu Pu , Rongsheng Zhang , Xiao-Ming Wu

Cross-lingual adaptation has proven effective in spoken language understanding (SLU) systems with limited resources. Existing methods are frequently unsatisfactory for intent detection and slot filling, particularly for distant languages…

计算与语言 · 计算机科学 2023-08-08 Zhanyu Ma , Jian Ye , Shuang Cheng

Effective waste sorting is critical for sustainable recycling, yet AI research in this domain continues to lag behind commercial systems due to limited datasets and reliance on legacy object detectors. In this work, we advance AI-driven…

计算机视觉与模式识别 · 计算机科学 2025-09-09 Hassan Abid , Khan Muhammad , Muhammad Haris Khan

Existing slot filling models can only recognize pre-defined in-domain slot types from a limited slot set. In the practical application, a reliable dialogue system should know what it does not know. In this paper, we introduce a new task,…

计算与语言 · 计算机科学 2021-06-01 Yanan Wu , Zhiyuan Zeng , Keqing He , Hong Xu , Yuanmeng Yan , Huixing Jiang , Weiran Xu

Out-of-scope intent detection is of practical importance in task-oriented dialogue systems. Since the distribution of outlier utterances is arbitrary and unknown in the training stage, existing methods commonly rely on strong assumptions on…

计算与语言 · 计算机科学 2021-06-18 Li-Ming Zhan , Haowen Liang , Bo Liu , Lu Fan , Xiao-Ming Wu , Albert Y. S. Lam

Joint intent detection and slot filling is a key research topic in natural language understanding (NLU). Existing joint intent and slot filling systems analyze and compute features collectively for all slot types, and importantly, have no…

机器学习 · 计算机科学 2022-10-20 Kalpa Gunaratna , Vijay Srinivasan , Akhila Yerukola , Hongxia Jin

Multilingual pre-trained models have achieved remarkable performance on cross-lingual transfer learning. Some multilingual models such as mBERT, have been pre-trained on unlabeled corpora, therefore the embeddings of different languages in…

计算与语言 · 计算机科学 2021-11-29 Ziqing Yang , Wentao Ma , Yiming Cui , Jiani Ye , Wanxiang Che , Shijin Wang

Intent classification (IC) and slot filling (SF) are two fundamental tasks in modern Natural Language Understanding (NLU) systems. Collecting and annotating large amounts of data to train deep learning models for such systems is not…

Recent progress in task-oriented neural dialogue systems is largely focused on a handful of languages, as annotation of training data is tedious and expensive. Machine translation has been used to make systems multilingual, but this can…

计算与语言 · 计算机科学 2021-09-29 Nikita Moghe , Mark Steedman , Alexandra Birch