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Spoken Language Understanding (SLU) aims to extract the semantics frame of user queries, which is a core component in a task-oriented dialog system. With the burst of deep neural networks and the evolution of pre-trained language models,…

计算与语言 · 计算机科学 2021-05-11 Libo Qin , Tianbao Xie , Wanxiang Che , Ting Liu

This paper presents an ontology-aware pretrained language model (OPAL) for end-to-end task-oriented dialogue (TOD). Unlike chit-chat dialogue models, task-oriented dialogue models fulfill at least two task-specific modules: dialogue state…

计算与语言 · 计算机科学 2022-09-13 Zhi Chen , Yuncong Liu , Lu Chen , Su Zhu , Mengyue Wu , Kai Yu

Cross-lingual transfer of language models trained on high-resource languages like English has been widely studied for many NLP tasks, but focus on conversational tasks has been rather limited. This is partly due to the high cost of…

计算与语言 · 计算机科学 2024-01-30 Lifu Tu , Jin Qu , Semih Yavuz , Shafiq Joty , Wenhao Liu , Caiming Xiong , Yingbo Zhou

Natural language understanding (NLU) in the context of goal-oriented dialog systems typically includes intent classification and slot labeling tasks. Existing methods to expand an NLU system to new languages use machine translation with…

计算与语言 · 计算机科学 2020-10-09 Weijia Xu , Batool Haider , Saab Mansour

This paper proposes a deep neural network model for joint modeling Natural Language Understanding (NLU) and Dialogue Management (DM) in goal-driven dialogue systems. There are three parts in this model. A Long Short-Term Memory (LSTM) at…

计算与语言 · 计算机科学 2019-11-01 Yue Ma , Xiaojie Wang , Zhenjiang Dong , Hong Chen

Natural language understanding (NLU) converts sentences into structured semantic forms. The paucity of annotated training samples is still a fundamental challenge of NLU. To solve this data sparsity problem, previous work based on…

计算与语言 · 计算机科学 2021-04-02 Su Zhu , Ruisheng Cao , Kai Yu

Modern spoken language understanding (SLU) systems rely on sophisticated semantic notions revealed in single utterances to detect intents and slots. However, they lack the capability of modeling multi-turn dynamics within a dialogue…

计算与语言 · 计算机科学 2022-05-31 Ting-Wei Wu , Biing-Hwang Juang

Many users communicate with chatbots and AI assistants in order to help them with various tasks. A key component of the assistant is the ability to understand and answer a user's natural language questions for question-answering (QA).…

计算与语言 · 计算机科学 2020-06-08 Anthony Colas , Trung Bui , Franck Dernoncourt , Moumita Sinha , Doo Soon Kim

Customer service chatbots are conversational systems aimed at addressing customer queries, often by directing them to automated workflows. A crucial aspect of this process is the classification of the customer's intent. Presently, most…

机器学习 · 计算机科学 2025-06-03 Subhadip Nandi , Neeraj Agrawal , Anshika Singh , Priyanka Bhatt

Sign Language Translation (SLT) bridges the communication gap between deaf people and hearing people, where dialogue provides crucial contextual cues to aid in translation. Building on this foundational concept, this paper proposes…

计算与语言 · 计算机科学 2025-09-18 Zekang Liu , Wei Feng , Fanhua Shang , Lianyu Hu , Jichao Feng , Liqing Gao

The emergence of instruction-tuned large language models (LLMs) has advanced the field of dialogue systems, enabling both realistic user simulations and robust multi-turn conversational agents. However, existing research often evaluates…

计算与语言 · 计算机科学 2025-07-22 Chalamalasetti Kranti , Sherzod Hakimov , David Schlangen

In the constant updates of the product dialogue systems, we need to retrain the natural language understanding (NLU) model as new data from the real users would be merged into the existent data accumulated in the last updates. Within the…

计算与语言 · 计算机科学 2023-05-25 Zefan Cai , Xin Zheng , Tianyu Liu , Xu Wang , Haoran Meng , Jiaqi Han , Gang Yuan , Binghuai Lin , Baobao Chang , Yunbo Cao

Dialogue contexts are proven helpful in the spoken language understanding (SLU) system and they are typically encoded with explicit memory representations. However, most of the previous models learn the context memory with only one…

计算与语言 · 计算机科学 2019-06-06 He Bai , Yu Zhou , Jiajun Zhang , Chengqing Zong

Mainstream cross-lingual task-oriented dialogue (ToD) systems leverage the transfer learning paradigm by training a joint model for intent recognition and slot-filling in English and applying it, zero-shot, to other languages. We address a…

计算与语言 · 计算机科学 2024-02-06 Ekaterina Artemova , Verena Blaschke , Barbara Plank

Current research in dialogue systems is focused on conversational assistants working on short conversations in either task-oriented or open domain settings. In this paper, we focus on improving task-based conversational assistants online,…

计算与语言 · 计算机科学 2021-10-06 Ruijie Zhou , Soham Deshmukh , Jeremiah Greer , Charles Lee

Spoken language understanding (SLU) systems are widely used in handling of customer-care calls.A traditional SLU system consists of an acoustic model (AM) and a language model (LM) that areused to decode the utterance and a natural language…

计算与语言 · 计算机科学 2018-10-02 Shahab Jalalvand , Andrej Ljolje , Srinivas Bangalore

Spoken language understanding (SLU) is a core task in task-oriented dialogue systems, which aims at understanding the user's current goal through constructing semantic frames. SLU usually consists of two subtasks, including intent detection…

计算与语言 · 计算机科学 2024-06-03 Xuxin Cheng , Wanshi Xu , Zhihong Zhu , Hongxiang Li , Yuexian Zou

Clarifying user needs is essential for existing task-oriented dialogue systems. However, in real-world applications, developers can never guarantee that all possible user demands are taken into account in the design phase. Consequently,…

计算与语言 · 计算机科学 2019-06-13 Weikang Wang , Jiajun Zhang , Qian Li , Mei-Yuh Hwang , Chengqing Zong , Zhifei Li

Natural language understanding (NLU) and natural language generation (NLG) are two fundamental and related tasks in building task-oriented dialogue systems with opposite objectives: NLU tackles the transformation from natural language to…

计算与语言 · 计算机科学 2020-06-16 Bo-Hsiang Tseng , Jianpeng Cheng , Yimai Fang , David Vandyke

Instruction tuning of language models has demonstrated the ability to enhance model generalization to unseen tasks via in-context learning using a few examples. However, typical supervised learning still requires a plethora of downstream…