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Issue tracking systems are used in the software industry for the facilitation of maintenance activities that keep the software robust and up to date with ever-changing industry requirements. Usually, users report issues that can be…

Developers collaboratively discuss, implement, use, and share software entities hosted on software repositories. Proper documentation plays an important role in successful software management and maintenance. Users exploit Issue Tracking…

Software maintenance and evolution involves critical activities for the success of software projects. To support such activities and keep code up-to-date and error-free, software communities make use of issue trackers, i.e., tools for…

App reviews reflect various user requirements that can aid in planning maintenance tasks. Recently, proposed approaches for automatically classifying user reviews rely on machine learning algorithms. A previous study demonstrated that…

Users use Issue Tracking Systems to keep track and manage issue reports in their repositories. An issue is a rich source of software information that contains different reports including a problem, a request for new features, or merely a…

Effective prioritization of issue reports is crucial in software engineering to optimize resource allocation and address critical problems promptly. However, the manual classification of issue reports for prioritization is laborious and…

Managing issue reports is essential for the evolution and maintenance of software systems. However, manual issue management tasks such as triaging, prioritizing, localizing, and resolving issues are highly resource-intensive for projects…

GitHub's issue reports provide developers with valuable information that is essential to the evolution of a software development project. Contributors can use these reports to perform software engineering tasks like submitting bugs,…

Background: Open source software has an increasing importance in modern software development. However, there is also a growing concern on the sustainability of such projects, which are usually managed by a small number of developers,…

Platforms such as GitHub and GitLab introduce Issue Report Templates (IRTs) to enable more effective issue management and better alignment with developer expectations. However, these templates are not widely adopted in most repositories,…

GitHub is the most widely used platform for software maintenance in the open-source community. Developers report issues on GitHub from time to time while facing difficulties. Having labels on those issues can help developers easily address…

Large open-source projects receive a large number of issues (known as bugs), including software defect (i.e., bug) reports and new feature requests from their user and developer communities at a fast rate. The often limited project…

In today's digital landscape, the importance of timely and accurate vulnerability detection has significantly increased. This paper presents a novel approach that leverages transformer-based models and machine learning techniques to…

With the rapid growth of software scale and complexity, a large number of bug reports are submitted to the bug tracking system. In order to speed up defect repair, these reports need to be accurately classified so that they can be sent to…

Automated tools for solving GitHub issues are receiving significant attention by both researchers and practitioners, e.g., in the form of foundation models and LLM-based agents prompted with issues. A crucial step toward successfully…

New contributors often struggle to find tasks that they can tackle when onboarding onto a new Open Source Software (OSS) project. One reason for this difficulty is that issue trackers lack explanations about the knowledge or skills needed…

Monitoring issue tracker submissions is a crucial software maintenance activity. A key goal is the prioritization of high risk, security-related bugs. If such bugs can be recognized early, the risk of propagation to dependent products and…

Context: GitHub hosts an impressive number of high-quality OSS projects. However, selecting "the right tool for the job" is a challenging task, because we do not have precise information about those high-quality projects. Objective: In this…

More and more users and developers are using Issue Tracking Systems (ITSs) to report issues, including bugs, feature requests, enhancement suggestions, etc. Different information, however, is gathered from users when issues are reported on…

Developers often struggle to navigate an Open Source Software (OSS) project's issue-tracking system and find a suitable task. Proper issue labeling can aid task selection, but current tools are limited to classifying the issues according to…