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Large language models (LLMs) have advanced conversational AI assistants. However, systematically evaluating how well these assistants apply personalization--adapting to individual user preferences while completing tasks--remains…

计算与语言 · 计算机科学 2025-06-12 Zheng Zhao , Clara Vania , Subhradeep Kayal , Naila Khan , Shay B. Cohen , Emine Yilmaz

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

计算与语言 · 计算机科学 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

People experiencing severe distress increasingly use Large Language Model (LLM) chatbots as mental health support tools. Discussions on social media have described how engagements were lifesaving for some, but evidence suggests that…

人机交互 · 计算机科学 2025-05-12 Inhwa Song , Sachin R. Pendse , Neha Kumar , Munmun De Choudhury

Evaluating large language models (LLMs) is challenging. Traditional ground-truth-based benchmarks fail to capture the comprehensiveness and nuance of real-world queries, while LLM-as-judge benchmarks suffer from grading biases and limited…

计算与语言 · 计算机科学 2024-10-15 Jinjie Ni , Fuzhao Xue , Xiang Yue , Yuntian Deng , Mahir Shah , Kabir Jain , Graham Neubig , Yang You

Task-based chatbots are software, typically embedded in real-world applications, that assist users in completing tasks through a conversational interface. As chatbots are gaining popularity, effectively assessing their quality has become…

软件工程 · 计算机科学 2026-02-16 Diego Clerissi , Elena Masserini , Daniela Micucci , Leonardo Mariani

With the release of ChatGPT and other large language models (LLMs) the discussion about the intelligence, possibilities, and risks, of current and future models have seen large attention. This discussion included much debated scenarios…

人工智能 · 计算机科学 2024-07-31 Nils Körber , Silvan Wehrli , Christopher Irrgang

Large Language Models (LLMs) have emerged as personalized assistants for users across a wide range of tasks -- from offering writing support to delivering tailored recommendations or consultations. Over time, the interaction history between…

计算与语言 · 计算机科学 2025-10-28 Bowen Jiang , Zhuoqun Hao , Young-Min Cho , Bryan Li , Yuan Yuan , Sihao Chen , Lyle Ungar , Camillo J. Taylor , Dan Roth

Entity Alignment (EA) is vital for integrating diverse knowledge graph (KG) data, playing a crucial role in data-driven AI applications. Traditional EA methods primarily rely on comparing entity embeddings, but their effectiveness is…

计算与语言 · 计算机科学 2024-10-11 Xuhui Jiang , Yinghan Shen , Zhichao Shi , Chengjin Xu , Wei Li , Zixuan Li , Jian Guo , Huawei Shen , Yuanzhuo Wang

LLM based chatbots have become central interfaces in technical, educational, and analytical domains, supporting tasks such as code reasoning, problem solving, and information exploration. As these systems scale, sustainability concerns have…

软件工程 · 计算机科学 2025-12-17 Ronnie de Souza Santos , Cleyton Magalhães , Italo Santos

Embedding models are crucial for various natural language processing tasks but can be limited by factors such as limited vocabulary, lack of context, and grammatical errors. This paper proposes a novel approach to improve embedding…

计算与语言 · 计算机科学 2024-04-19 Nicholas Harris , Anand Butani , Syed Hashmy

The advent of Large Language Models (LLM) has revolutionized the efficiency and speed with which tasks are completed, marking a significant leap in productivity through technological innovation. As these chatbots tackle increasingly complex…

软件工程 · 计算机科学 2024-05-24 Luc Bryan Heitz , Joun Chamas , Christopher Scherb

We investigate and observe the behaviour and performance of Large Language Model (LLM)-backed chatbots in addressing misinformed prompts and questions with demographic information within the domains of Climate Change and Mental Health.…

Recent advancements in Language Models (LMs) have catalyzed the creation of multiple benchmarks, designed to assess these models' general capabilities. A crucial task, however, is assessing the validity of the benchmarks themselves. This is…

Multilingual end-to-end (E2E) models have shown great promise in expansion of automatic speech recognition (ASR) coverage of the world's languages. They have shown improvement over monolingual systems, and have simplified training and…

音频与语音处理 · 电气工程与系统科学 2019-09-13 Anjuli Kannan , Arindrima Datta , Tara N. Sainath , Eugene Weinstein , Bhuvana Ramabhadran , Yonghui Wu , Ankur Bapna , Zhifeng Chen , Seungji Lee

As generative AI becomes increasingly embedded in everyday workflows, it is important to evaluate its performance in ways that reflect real-world usage rather than abstract notions of intelligence. Unlike many existing benchmarks that…

人工智能 · 计算机科学 2025-05-14 Justin K Miller , Wenjia Tang

Large Language Models (LLMs) are rapidly evolving and impacting various fields, necessitating the development of effective methods to evaluate and compare their performance. Most current approaches for performance evaluation are either…

计算与语言 · 计算机科学 2025-02-11 Behrad Moniri , Hamed Hassani , Edgar Dobriban

Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…

人工智能 · 计算机科学 2024-01-25 Hasan Abu-Rasheed , Mohamad Hussam Abdulsalam , Christian Weber , Madjid Fathi

Chatbots have been an interesting application of natural language generation since its inception. With novel transformer based Generative AI methods, building chatbots have become trivial. Chatbots which are targeted at specific domains for…

计算与语言 · 计算机科学 2024-06-14 Bhashithe Abeysinghe , Ruhan Circi

Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of…

计算与语言 · 计算机科学 2024-11-01 Daniel Philipov , Vardhan Dongre , Gokhan Tur , Dilek Hakkani-Tür

We introduce ChatSQC, an innovative chatbot system that combines the power of OpenAI's Large Language Models (LLM) with a specific knowledge base in Statistical Quality Control (SQC). Our research focuses on enhancing LLMs using specific…