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Making big purchases requires consumers to research or consult a salesperson to gain domain expertise. However, existing conversational recommender systems (CRS) often overlook users' lack of background knowledge, focusing solely on…

计算与语言 · 计算机科学 2023-10-30 Lidiya Murakhovs'ka , Philippe Laban , Tian Xie , Caiming Xiong , Chien-Sheng Wu

Industry recommender systems usually suffer from highly-skewed long-tail item distributions where a small fraction of the items receives most of the user feedback. This skew hurts recommender quality especially for the item slices without…

信息检索 · 计算机科学 2023-09-06 Yin Zhang , Ruoxi Wang , Tiansheng Yao , Xinyang Yi , Lichan Hong , James Caverlee , Ed H. Chi , Derek Zhiyuan Cheng

Context has been an important topic in recommender systems over the past two decades. A standard representational approach to context assumes that contextual variables and their structures are known in an application. Most of the prior CARS…

信息检索 · 计算机科学 2022-10-04 Konstantin Bauman , Alexey Vasilev , Alexander Tuzhilin

Conversational Recommender Systems (CRS) illuminate user preferences via multi-round interactive dialogues, ultimately navigating towards precise and satisfactory recommendations. However, contemporary CRS are limited to inquiring binary or…

信息检索 · 计算机科学 2024-04-04 Wei Fan , Weijia Zhang , Weiqi Wang , Yangqiu Song , Hao Liu

Recommender Systems (RS) play an integral role in enhancing user experiences by providing personalized item suggestions. This survey reviews the progress in RS inclusively from 2017 to 2024, effectively connecting theoretical advances with…

Conversational recommendation system (CRS) is emerging as a user-friendly way to capture users' dynamic preferences over candidate items and attributes. Multi-shot CRS is designed to make recommendations multiple times until the user either…

信息检索 · 计算机科学 2022-07-04 Yinan Zhang , Boyang Li , Yong Liu , You Yuan , Chunyan Miao

Conversational recommendation systems (CRS) engage with users by inferring user preferences from dialog history, providing accurate recommendations, and generating appropriate responses. Previous CRSs use knowledge graph (KG) based…

计算与语言 · 计算机科学 2021-12-16 Bowen Yang , Cong Han , Yu Li , Lei Zuo , Zhou Yu

Due to strong capabilities in conducting fluent, multi-turn conversations with users, Large Language Models (LLMs) have the potential to further improve the performance of Conversational Recommender System (CRS). Unlike the aimless…

信息检索 · 计算机科学 2024-02-05 Jiabao Fang , Shen Gao , Pengjie Ren , Xiuying Chen , Suzan Verberne , Zhaochun Ren

Traditional recommendation systems estimate user preference on items from past interaction history, thus suffering from the limitations of obtaining fine-grained and dynamic user preference. Conversational recommendation system (CRS) brings…

信息检索 · 计算机科学 2020-07-02 Wenqiang Lei , Gangyi Zhang , Xiangnan He , Yisong Miao , Xiang Wang , Liang Chen , Tat-Seng Chua

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations through multi-turn natural language interactions with users. Given the strong interaction and reasoning skills of Large Language Models (LLMs), leveraging…

计算与语言 · 计算机科学 2025-10-02 Xiaoyan Zhao , Ming Yan , Yang Zhang , Yang Deng , Jian Wang , Fengbin Zhu , Yilun Qiu , Hong Cheng , Tat-Seng Chua

Recommender systems (RSs) have become an inseparable part of our everyday lives. They help us find our favorite items to purchase, our friends on social networks, and our favorite movies to watch. Traditionally, the recommendation problem…

信息检索 · 计算机科学 2022-06-09 M. Mehdi Afsar , Trafford Crump , Behrouz Far

Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems…

人工智能 · 计算机科学 2025-06-18 Omri Haller , Yair Meidan , Dudu Mimran , Yuval Elovici , Asaf Shabtai

State-of-the-art methods on conversational recommender systems (CRS) leverage external knowledge to enhance both items' and contextual words' representations to achieve high quality recommendations and responses generation. However, the…

信息检索 · 计算机科学 2023-04-19 Huy Dao , Dung D. Le , Cuong Chu

Conversational recommender system (CRS), which combines the techniques of dialogue system and recommender system, has obtained increasing interest recently. In contrast to traditional recommender system, it learns the user preference better…

信息检索 · 计算机科学 2024-08-05 Yunwen Xia , Hui Fang , Jie Zhang , Chong Long

Conversational recommender systems (CRSs) integrate both recommendation and dialogue tasks, making their evaluation uniquely challenging. Existing approaches primarily assess CRS performance by separately evaluating item recommendation and…

信息检索 · 计算机科学 2026-01-27 Nuo Chen , Quanyu Dai , Xiaoyu Dong , Piaohong Wang , Qinglin Jia , Zhaocheng Du , Zhenhua Dong , Xiao-Ming Wu

Conversational Recommender Systems (CRSs) engage users in multi-turn interactions to deliver personalized recommendations. The emergence of large language models (LLMs) further enhances these systems by enabling more natural and dynamic…

计算与语言 · 计算机科学 2025-04-18 Xiaoyan Zhao , Yang Deng , Wenjie Wang , Hongzhan lin , Hong Cheng , Rui Zhang , See-Kiong Ng , Tat-Seng Chua

Sequential recommender systems (SRSs) aim to suggest next item for a user based on her historical interaction sequences. Recently, many research efforts have been devoted to attenuate the influence of noisy items in sequences by either…

信息检索 · 计算机科学 2024-06-21 Xiaofei Zhu , Liang Li , Weidong Liu , Xin Luo

In real-world scenarios, where knowledge distributions exhibit long-tail. Humans manage to master knowledge uniformly across imbalanced distributions, a feat attributed to their diligent practices of reviewing, summarizing, and correcting…

计算机视觉与模式识别 · 计算机科学 2024-09-16 Qihao Zhao , Yalun Dai , Shen Lin , Wei Hu , Fan Zhang , Jun Liu

Conversational recommender systems (CRSs) are improving rapidly, according to the standard recommendation accuracy metrics. However, it is essential to make sure that these systems are robust in interacting with users including regular and…

信息检索 · 计算机科学 2023-03-13 Ali Montazeralghaem , James Allan

Traditional recommender systems estimate user preference on items purely based on historical interaction records, thus failing to capture fine-grained yet dynamic user interests and letting users receive recommendation only passively.…

信息检索 · 计算机科学 2023-05-02 Xuhui Ren , Tong Chen , Quoc Viet Hung Nguyen , Lizhen Cui , Zi Huang , Hongzhi Yin