相关论文: Multidimensional Service Quality Scoring System
Evaluating multiple-choice questions (MCQs) involves either labor intensive human assessments or automated methods that prioritize readability, often overlooking deeper question design flaws. To address this issue, we introduce the Scalable…
Airbnb is one of the most successful examples of sharing economy marketplaces. With rapid and global market penetration, understanding its attractiveness and evolving growth opportunities is key to plan business decision making. There is an…
Multiple-choice questions (MCQs) are widely used in the evaluation of large language models (LLMs) due to their simplicity and efficiency. However, there are concerns about whether MCQs can truly measure LLM's capabilities, particularly in…
Recommender systems traditionally represent items using unique identifiers (ItemIDs), but this approach struggles with large, dynamic item corpora and sparse long-tail data, limiting scalability and generalization. Semantic IDs, derived…
We consider one-way vehicle sharing systems where customers can rent a car at one station and drop it off at another. The problem we address is to optimize the distribution of cars, and quality of service, by pricing rentals appropriately.…
Objective: To present an overview on the current state of the art concerning metrics-based quality evaluation of software components and component assemblies. Method: Comparison of several approaches available in the literature, using a…
Airbnb is an online marketplace that connects hosts and guests to unique stays and experiences. When guests stay at homes booked on Airbnb, there are a small fraction of stays that lead to support needed from Airbnb's Customer Support (CS),…
With the increase in the number of web services, many web services are available on internet providing the same functionality, making it difficult to choose the best one, fulfilling users all requirements. This problem can be solved by…
The longevity and viability of construction components in a circular economy demand a robust, data-informed framework for reuse decision-making. This paper introduces a multi-level grading and classification system that combines Bayesian…
This paper applies statistical learning techniques to an observational Quantified-Self (QS) study to build a descriptive model of sleep quality. A total of 472 days of my sleep data was collected with an Oura ring and combined with…
Evaluating nuanced conversational travel recommendations is challenging when human annotations are costly and standard metrics ignore stakeholder-centric goals. We study LLMs-as-Judges for sustainable city-trip lists across four dimensions…
Recommendations with personalized explanations have been shown to increase user trust and perceived quality and help users make better decisions. Moreover, such explanations allow users to provide feedback by critiquing them. Several…
With the increase in multimedia content, the type of distortions associated with multimedia is also increasing. This problem of image quality assessment is expanded well in the PIPAL dataset, which is still an open problem to solve for…
The social life of students at university has an impact on their educational success. The allocation of accommodation is part of this aspect. This article presents our proposal to improve students' allocation accommodation. We aim to…
Networked applications have software components that reside on different computers. Email, for example, has database, processing, and user interface components that can be distributed across a network and shared by users in different…
This paper presents CRACQ, a multi-dimensional evaluation framework tailored to evaluate documents across f i v e specific traits: Coherence, Rigor, Appropriateness, Completeness, and Quality. Building on insights from traitbased Automated…
Accurate audio quality estimation is essential for developing and evaluating audio generation, retrieval, and enhancement systems. Existing non-intrusive assessment models predict a single Mean Opinion Score (MOS) for speech, merging…
Today, the deployment of Web services in many enterprise applications has gained much attention. Service network inhibits certain common properties as they arise spontaneously and are subject to high fluctuation. The objective of consumer…
Electronic service quality (E-SQ) is a strategic metric for successful e-services.Among the service quality dimensions, tangibility is overlooked. However, by incorporating visuals or tangible tools, the intangible nature of e-services can…
Correctly pricing products or services in an online marketplace presents a challenging problem and one of the critical factors for the success of the business. When users are looking to buy an item they typically search for it. Query…