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Automatic evaluation metrics are a crucial component of dialog systems research. Standard language evaluation metrics are known to be ineffective for evaluating dialog. As such, recent research has proposed a number of novel,…

计算与语言 · 计算机科学 2021-07-09 Yi-Ting Yeh , Maxine Eskenazi , Shikib Mehri

It is important to define meaningful and interpretable automatic evaluation metrics for open-domain dialog research. Standard language generation metrics have been shown to be ineffective for dialog. This paper introduces the FED metric…

计算与语言 · 计算机科学 2020-06-25 Shikib Mehri , Maxine Eskenazi

This paper introduces a novel Self-supervised Fine-grained Dialogue Evaluation framework (SelF-Eval). The core idea is to model the correlation between turn quality and the entire dialogue quality. We first propose a novel automatic data…

计算与语言 · 计算机科学 2022-09-19 Longxuan Ma , Ziyu Zhuang , Weinan Zhang , Mingda Li , Ting Liu

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue…

计算与语言 · 计算机科学 2022-01-19 Chen Zhang , Luis Fernando D'Haro , Thomas Friedrichs , Haizhou Li

Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them…

计算与语言 · 计算机科学 2020-05-05 Koustuv Sinha , Prasanna Parthasarathi , Jasmine Wang , Ryan Lowe , William L. Hamilton , Joelle Pineau

Automatic dialogue coherence evaluation has attracted increasing attention and is crucial for developing promising dialogue systems. However, existing metrics have two major limitations: (a) they are mostly trained in a simplified two-level…

计算与语言 · 计算机科学 2021-07-23 Zheng Ye , Liucun Lu , Lishan Huang , Liang Lin , Xiaodan Liang

Evaluating the quality of a dialogue system is an understudied problem. The recent evolution of evaluation method motivated this survey, in which an explicit and comprehensive analysis of the existing methods is sought. We are first to…

计算与语言 · 计算机科学 2021-08-04 Xinmeng Li , Wansen Wu , Long Qin , Quanjun Yin

Automatic open-domain dialogue evaluation is a crucial component of dialogue systems. Recently, learning-based evaluation metrics have achieved state-of-the-art performance in open-domain dialogue evaluation. However, these metrics, which…

计算与语言 · 计算机科学 2022-06-22 Pengfei Zhang , Xiaohui Hu , Kaidong Yu , Jian Wang , Song Han , Cao Liu , Chunyang Yuan

The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in…

计算与语言 · 计算机科学 2019-09-10 Prakhar Gupta , Shikib Mehri , Tiancheng Zhao , Amy Pavel , Maxine Eskenazi , Jeffrey P. Bigham

Building a reliable and automated evaluation metric is a necessary but challenging problem for open-domain dialogue systems. Recent studies proposed evaluation metrics that assess generated responses by considering their relevance to…

计算与语言 · 计算机科学 2024-07-19 ChaeHun Park , Minseok Choi , Dohyun Lee , Jaegul Choo

The advent and fast development of neural networks have revolutionized the research on dialogue systems and subsequently have triggered various challenges regarding their automatic evaluation. Automatic evaluation of open-domain dialogue…

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique,…

计算与语言 · 计算机科学 2024-01-23 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Malu Zhang , Haizhou Li

Response diversity has become an important criterion for evaluating the quality of open-domain dialogue generation models. However, current evaluation metrics for response diversity often fail to capture the semantic diversity of generated…

计算与语言 · 计算机科学 2022-10-25 Seungju Han , Beomsu Kim , Buru Chang

In this paper, we describe a set of metrics for the evaluation of different dialogue management strategies in an implemented real-time spoken language system. The set of metrics we propose offers useful insights in evaluating how particular…

cmp-lg · 计算机科学 2008-02-03 Morena Danieli , Elisabetta Gerbino

In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain…

计算与语言 · 计算机科学 2022-06-07 Ian Berlot-Attwell , Frank Rudzicz

We propose LLM-Eval, a unified multi-dimensional automatic evaluation method for open-domain conversations with large language models (LLMs). Existing evaluation methods often rely on human annotations, ground-truth responses, or multiple…

计算与语言 · 计算机科学 2023-05-24 Yen-Ting Lin , Yun-Nung Chen

Despite significant research effort in the development of automatic dialogue evaluation metrics, little thought is given to evaluating dialogues other than in English. At the same time, ensuring metrics are invariant to semantically similar…

计算与语言 · 计算机科学 2023-09-11 John Mendonça , Patrícia Pereira , Helena Moniz , João Paulo Carvalho , Alon Lavie , Isabel Trancoso

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are…

计算与语言 · 计算机科学 2023-08-01 Sarah E. Finch , James D. Finch , Jinho D. Choi

Task-oriented dialogue (TOD) systems are experiencing a revolution driven by Large Language Models (LLMs), yet the evaluation methodologies for these systems remain insufficient for their growing sophistication. While traditional automatic…

计算与语言 · 计算机科学 2025-07-17 Emre Can Acikgoz , Carl Guo , Suvodip Dey , Akul Datta , Takyoung Kim , Gokhan Tur , Dilek Hakkani-Tür

Open-domain generative dialogue systems have attracted considerable attention over the past few years. Currently, how to automatically evaluate them, is still a big challenge problem. As far as we know, there are three kinds of automatic…

计算与语言 · 计算机科学 2020-04-07 Tian Lan , Xian-Ling Mao , Wei Wei , Xiaoyan Gao , Heyan Huang
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