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Training the generative models with minimal corpus is one of the critical challenges for building open-domain dialogue systems. Existing methods tend to use the meta-learning framework which pre-trains the parameters on all non-target tasks…

计算与语言 · 计算机科学 2020-05-14 Yiping Song , Zequn Liu , Wei Bi , Rui Yan , Ming Zhang

Existing end-to-end modeling methods for modular task-oriented dialog systems are typically tailored to specific datasets, making it challenging to adapt to new dialog scenarios. In this work, we propose ESAinsTOD, a unified End-to-end…

计算与语言 · 计算机科学 2026-03-11 Dechuan Teng , Chunlin Lu , Libo Qin , Wanxiang Che

Task-oriented dialogue (ToD) systems are designed to help users achieve specific goals through natural language interaction. While recent advances in large language models (LLMs) have significantly improved linguistic fluency and contextual…

Due to the significance and value in human-computer interaction and natural language processing, task-oriented dialog systems are attracting more and more attention in both academic and industrial communities. In this paper, we survey…

计算与语言 · 计算机科学 2020-06-24 Zheng Zhang , Ryuichi Takanobu , Qi Zhu , Minlie Huang , Xiaoyan Zhu

Task-oriented dialogue (TOD) systems are mainly based on the slot-filling-based TOD (SF-TOD) framework, in which dialogues are broken down into smaller, controllable units (i.e., slots) to fulfill a specific task. A series of approaches…

Pre-trained language models have been successfully used in response generation for open-domain dialogue. Four main frameworks have been proposed: (1) Transformer-ED using Transformer encoder and decoder separately for source and target…

计算与语言 · 计算机科学 2020-10-27 Yan Zeng , Jian-Yun Nie

Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns. Yet post-trained LLMs are…

In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback…

计算与语言 · 计算机科学 2018-04-19 Bing Liu , Gokhan Tur , Dilek Hakkani-Tur , Pararth Shah , Larry Heck

Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant…

计算与语言 · 计算机科学 2024-11-04 Aman Gupta , Anirudh Ravichandran , Ziji Zhang , Swair Shah , Anurag Beniwal , Narayanan Sadagopan

Pre-trained language models have shown remarkable success in improving various downstream NLP tasks due to their ability to capture dependencies in textual data and generate natural responses. In this paper, we leverage the power of…

计算与语言 · 计算机科学 2020-06-30 Hung Le , Steven C. H. Hoi

In recent years, large pretrained models have been used in dialogue systems to improve successful task completion rates. However, lack of reasoning capabilities of dialogue platforms make it difficult to provide relevant and fluent…

Dialogue act annotations are important to improve response generation quality in task-oriented dialogue systems. However, it can be challenging to use dialogue acts to control response generation in a generalizable way because different…

计算与语言 · 计算机科学 2023-08-03 Qingyang Wu , James Gung , Raphael Shu , Yi Zhang

Large language models (LLMs) have been used for diverse tasks in natural language processing (NLP), yet remain under-explored for task-oriented dialogue systems (TODS), especially for end-to-end TODS. We present InstructTODS, a novel…

计算与语言 · 计算机科学 2023-10-16 Willy Chung , Samuel Cahyawijaya , Bryan Wilie , Holy Lovenia , Pascale Fung

With the development of pre-trained language models, remarkable success has been witnessed in dialogue understanding (DU). However, current DU approaches usually employ independent models for each distinct DU task without considering shared…

计算与语言 · 计算机科学 2022-07-26 Zhi Chen , Lu Chen , Bei Chen , Libo Qin , Yuncong Liu , Su Zhu , Jian-Guang Lou , Kai Yu

Intent detection is a key part of any Natural Language Understanding (NLU) system of a conversational assistant. Detecting the correct intent is essential yet difficult for email conversations where multiple directives and intents are…

计算与语言 · 计算机科学 2022-08-22 Soham Deshmukh , Charles Lee

We study multi-turn response generation for open-domain dialogues. The existing state-of-the-art addresses the problem with deep neural architectures. While these models improved response quality, their complexity also hinders the…

计算与语言 · 计算机科学 2020-11-10 Yufan Zhao , Can Xu , Wei Wu , Lei Yu

Task-oriented dialogue (TOD) systems are experiencing a revolution driven by Large Language Models (LLMs), yet the evaluation methodologies for these systems remain insufficient for their growing sophistication. While traditional automatic…

计算与语言 · 计算机科学 2025-07-17 Emre Can Acikgoz , Carl Guo , Suvodip Dey , Akul Datta , Takyoung Kim , Gokhan Tur , Dilek Hakkani-Tür

Continual learning in task-oriented dialogue systems can allow us to add new domains and functionalities through time without incurring the high cost of a whole system retraining. In this paper, we propose a continual learning benchmark for…

计算与语言 · 计算机科学 2021-01-01 Andrea Madotto , Zhaojiang Lin , Zhenpeng Zhou , Seungwhan Moon , Paul Crook , Bing Liu , Zhou Yu , Eunjoon Cho , Zhiguang Wang

To alleviate the problem of structured databases' limited coverage, recent task-oriented dialogue systems incorporate external unstructured knowledge to guide the generation of system responses. However, these usually use word or sentence…

计算与语言 · 计算机科学 2022-12-13 Yue Feng , Gerasimos Lampouras , Ignacio Iacobacci

We introduce GODEL (Grounded Open Dialogue Language Model), a large pre-trained language model for dialog. In contrast with earlier models such as DialoGPT, GODEL leverages a new phase of grounded pre-training designed to better support…

计算与语言 · 计算机科学 2022-06-24 Baolin Peng , Michel Galley , Pengcheng He , Chris Brockett , Lars Liden , Elnaz Nouri , Zhou Yu , Bill Dolan , Jianfeng Gao