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Managing software projects gets more and more complicated with an increasing project and product size. To cope with this complexity, many organizations use issue tracking systems, where tasks, bugs, and requirements are stored as issues.…

An issue tracker is a software tool used by organisations to interact with users and manage various aspects of the software development lifecycle. With the rise of agile methodologies, issue trackers have become popular in open and…

Organisations use issue tracking systems (ITSs) to track and document their projects' work in units called issues. This style of documentation encourages evolutionary refinement, as each issue can be independently improved, commented on,…

Software developers use issue trackers (e.g. Jira) to manage defects, bugs, tasks, change requests, etc. In this paper we explore (a) how architectural knowledge concepts (e.g. architectural component behavior, contextual constraints) are…

Lately, software development has become a predominantly online process, as more teams host and monitor their projects remotely. Sophisticated approaches employ issue tracking systems like Jira, predicting the time required to resolve issues…

Issue Tracking Systems (ITSs), such as GitHub and Jira, are popular tools that support Software Engineering (SE) organisations through the management of ``issues'', which represent different SE artefacts such as requirements, development…

Software release development process, that we refer to as "release trajectory", involves development activities that are usually sorted in different categories, such as incorporating new features, improving software, or fixing bugs, and…

Large organizations have diverse product offerings to meet various business needs. To increase revenue, its common these days to offer software products as integrated product suite(s) rather than individual products. Creating and…

Software projects use Issue Tracking Systems (ITS) like JIRA to track issues and organize the workflows around them. Issues are often inter-connected via different links such as the default JIRA link types Duplicate, Relate, Block, or…

Software development tasks must be performed successfully to achieve software quality and customer satisfaction. Knowing whether software tasks are likely to fail is essential to ensure the success of software projects. Issue Tracking…

Issue assignment plays a critical role in open-source software (OSS) maintenance, which involves recommending the most suitable developers to address the reported issues. Given the high volume of issue reports in large-scale projects,…

Modern open source software development heavily relies on the issue tracking systems to manage their feature requests, bug reports, tasks, and other similar artifacts. Together, those "issues" form a complex network with links to each…

Bugs are inevitable in software development, and their reporting in open repositories can enhance software transparency and reliability assessment. This study aims to extract information from the issue tracking system Jira and proposes a…

Background: Requirement engineering is often considered a critical activity in system development projects. The increasing complexity of software, as well as number and heterogeneity of stakeholders, motivate the development of methods and…

In a wave of growth, open-source projects need to modernize and change how they deal with processes, methods, and communication with their contributors. We could observe that open-source projects are constantly evolving to improve their…

Nowadays, development teams often rely on tools such as Jira or Bugzilla to manage backlogs of issues to be solved to develop or maintain software. Although they relate to many different concerns (e.g., bug fixing, new feature development,…

Issue tracking systems are used in the software industry for the facilitation of maintenance activities that keep the software robust and up to date with ever-changing industry requirements. Usually, users report issues that can be…

GitHub's issue reports provide developers with valuable information that is essential to the evolution of a software development project. Contributors can use these reports to perform software engineering tasks like submitting bugs,…

Background: Software companies must balance fast value delivery with quality, a trade-off that can introduce technical debt and potentially waste developers' time. As software systems evolve, technical debt tends to increase. However,…

Context: Issue tracking systems are used to track and describe tasks in the development process, e.g., requested feature improvements or reported bugs. However, past research has shown that the reported issue types often do not match the…