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This paper deals with the automatic analysis of conversations between a customer and an agent in a call centre of a customer care service. The purpose of the analysis is to hypothesize themes about problems and complaints discussed in the…

计算与语言 · 计算机科学 2019-01-01 Xavier Bost , Marc El Bèze , Renato De Mori

Topic modelling is a popular unsupervised method for identifying the underlying themes in document collections that has many applications in information retrieval. A topic is usually represented by a list of terms ranked by their…

信息检索 · 计算机科学 2020-06-02 Areej Alokaili , Nikolaos Aletras , Mark Stevenson

Topic models are a popular tool for clustering and analyzing textual data. They allow texts to be classified on the basis of their affiliation to the previously calculated topics. Despite their widespread use in research and application, an…

人工智能 · 计算机科学 2024-03-07 Johannes Hirth , Tom Hanika

Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend…

计算与语言 · 计算机科学 2017-11-23 Radoslaw Kowalski , Marc Esteve , Slava J. Mikhaylov

Stopword removal is a critical stage in many Machine Learning methods but often receives little consideration, it interferes with the model visualizations and disrupts user confidence. Inappropriately chosen or hastily omitted stopwords not…

人机交互 · 计算机科学 2025-01-20 Shuangjiang Xue , Pierre Le Bras , David A. Robb , Mike J. Chantler , Stefano Padilla

We propose a topic-dependent attention model for sentiment classification and topic extraction. Our model assumes that a global topic embedding is shared across documents and employs an attention mechanism to derive local topic embedding…

计算与语言 · 计算机科学 2019-08-20 Gabriele Pergola , Lin Gui , Yulan He

Topic models have achieved significant successes in analyzing large-scale text corpus. In practical applications, we are always confronted with the challenge of model selection, i.e., how to appropriately set the number of topics. Following…

机器学习 · 统计学 2015-02-18 Dehua Cheng , Xinran He , Yan Liu

Crowd movement simulation is crucial for pedestrian safety management and facility design. Data-driven models offer the potential to improve realism and predictive accuracy, but most are developed for a single scenario, limiting their…

计算机与社会 · 计算机科学 2026-05-20 Xuanwen Liang , Jiayu Chen , Eric Wai Ming Lee , Wei Xie

Assessing the degree of semantic relatedness between words is an important task with a variety of semantic applications, such as ontology learning for the Semantic Web, semantic search or query expansion. To accomplish this in an automated…

计算与语言 · 计算机科学 2017-05-25 Thomas Niebler , Martin Becker , Christian Pölitz , Andreas Hotho

Large Language Models (LLMs) are prone to critical failure modes, including \textit{intrinsic faithfulness hallucinations} (also known as confabulations), where a response deviates semantically from the provided context. Frameworks designed…

计算与语言 · 计算机科学 2025-09-05 Igor Halperin

We address the problem of crowd localization, i.e., the prediction of dots corresponding to people in a crowded scene. Due to various challenges, a localization method is prone to spatial semantic errors, i.e., predicting multiple dots…

计算机视觉与模式识别 · 计算机科学 2020-12-24 Shahira Abousamra , Minh Hoai , Dimitris Samaras , Chao Chen

Grasping the themes of social media content is key to understanding the narratives that influence public opinion and behavior. The thematic analysis goes beyond traditional topic-level analysis, which often captures only the broadest…

计算与语言 · 计算机科学 2024-07-16 Tunazzina Islam , Dan Goldwasser

Text-driven human motion generation is a multimodal task that synthesizes human motion sequences conditioned on natural language. It requires the model to satisfy textual descriptions under varying conditional inputs, while generating…

计算机视觉与模式识别 · 计算机科学 2024-10-01 Xingyu Chen

User communities in social networks are usually identified by considering explicit structural social connections between users. While such communities can reveal important information about their members such as family or friendship ties…

社会与信息网络 · 计算机科学 2015-09-15 Hossein Fani , Fattane Zarrinkalam , Xin Zhao , Yue Feng , Ebrahim Bagheri , Weichang Du

A novel approach rooted on the notion of consensus clustering, a strategy developed for community detection in complex networks, is proposed to cope with the heterogeneity that characterizes connectivity matrices in health and disease. The…

神经元与认知 · 定量生物学 2017-05-09 Javier Rasero , Mario Pellicoro , Leonardo Angelini , Jesus M. Cortes , Daniele Marinazzo , Sebastiano Stramaglia

This paper proposes a new methodology to study sequential corpora by implementing a two-stage algorithm that learns time-based topics with respect to a scale of document positions and introduces the concept of Topic Scaling which ranks…

信息检索 · 计算机科学 2021-04-05 Sami Diaf , Ulrich Fritsche

Owing to the rapidly growing multimedia content available on the Internet, extractive spoken document summarization, with the purpose of automatically selecting a set of representative sentences from a spoken document to concisely express…

计算与语言 · 计算机科学 2015-06-16 Kuan-Yu Chen , Shih-Hung Liu , Hsin-Min Wang , Berlin Chen , Hsin-Hsi Chen

Crowdsourcing has been widely used recently as an alternative to traditional annotations that is costly and usually done by experts. However, crowdsourcing tasks are not interesting by themselves, therefore, combining tasks with game will…

社会与信息网络 · 计算机科学 2020-04-27 Vahid Masoumi , Mostafa Salehi , Hadi Veisi , Golnoush Haddadian , Vahid Ranjbar , Mahsa Sahebdel

Sentiment polarity of tweets, blog posts or product reviews has become highly attractive and is utilized in recommender systems, market predictions, business intelligence and more. Deep learning techniques are becoming top performers on…

计算与语言 · 计算机科学 2020-02-18 Erion Çano

Theme detection is a fundamental task in user-centric dialogue systems, aiming to identify the latent topic of each utterance without relying on predefined schemas. Unlike intent induction, which operates within fixed label spaces, theme…

计算与语言 · 计算机科学 2025-12-29 Rui Ke , Jiahui Xu , Shenghao Yang , Kuang Wang , Feng Jiang , Haizhou Li
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