相关论文: Analyzing the Impact of Automated User Assistance …
Usability issues can hinder the effective use of software. Therefore, various techniques are deployed to diagnose and mitigate them. However, these techniques are costly and time-consuming, particularly in iterative design and development.…
Given the large number of publications in software engineering, frequent literature reviews are required to keep current on work in specific areas. One tedious work in literature reviews is to find relevant studies amongst thousands of…
Many of today's online services provide personalized recommendations to their users. Such recommendations are typically designed to serve certain user needs, e.g., to quickly find relevant content in situations of information overload.…
Information access systems, such as search engines, recommender systems, and conversational assistants, have become integral to our daily lives as they help us satisfy our information needs. However, evaluating the effectiveness of these…
Users of shared control systems change their behavior in the presence of assistance, which conflicts with assumpts about user behavior that some assistance methods make. In this paper, we propose an analysis technique to evaluate the user's…
Automatic text summarization has enjoyed great progress over the years and is used in numerous applications, impacting the lives of many. Despite this development, there is little research that meaningfully investigates how the current…
Recommendation systems and assistants (in short, recommenders) influence through online platforms most actions of our daily lives, suggesting items or providing solutions based on users' preferences or requests. This survey systematically…
Recommender systems are software tools used to generate and provide suggestions for items and other entities to the users by exploiting various strategies. Hybrid recommender systems combine two or more recommendation strategies in…
Recommender systems play a pivotal role in helping users navigate an overwhelming selection of products and services. On online platforms, users have the opportunity to share feedback in various modes, including numerical ratings, textual…
Background: It has long been suggested that user feedback, typically written in natural language by end-users, can help issue detection. However, for large-scale online service systems that receive a tremendous amount of feedback, it…
Code Review consists in assessing the code written by teammates with the goal of increasing code quality. Empirical studies documented the benefits brought by such a practice that, however, has its cost to pay in terms of developers' time.…
The observation that novice users seldom consult online help was made over twenty years ago. This observation still holds nowadays, although online help to the use of software for the general public has greatly improved in usability during…
The aim of this paper is to carry out a systematic analysis of the literature to show the state of the art of Business Processes Management Systems (BPMS). BPMS represents a technology that automates business processes connecting users with…
Systematic Literature Reviews aim at investigating current approaches to conclude a research gap or determine a futuristic approach. They represent a significant part of a research activity, from which new concepts stem. However, with the…
Process automation is a crucial strategy for improving business processes, but little attention has been paid to the effects that automation has once it is operational. This paper addresses this research problem by reviewing the literature…
Considering processes of a business in a recommender system is highly advantageous. Although most studies in the business process analysis domain are of descriptive and predictive nature, the feasibility of constructing a process-aware…
Context: To reduce manual effort of extracting test cases from natural-language requirements, many approaches based on Natural Language Processing (NLP) have been proposed in the literature. Given the large amount of approaches in this…
Automated feedback systems have become increasingly integral to programming education, where learners engage in iterative cycles of code construction, testing, and refinement. Despite its wider integration in practices and technical…
While digital assistants are increasingly used to help with various productivity tasks, less attention has been paid to employing them in the domain of business documents. To build an agent that can handle users' information needs in this…
Peer review is a widely accepted mechanism for research evaluation, playing a pivotal role in academic publishing. However, criticisms have long been leveled at this mechanism, mostly because of its poor efficiency and low reproducibility.…