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Recommendation systems rely on user-provided data to learn about item quality and provide personalized recommendations. An implicit assumption when aggregating ratings into item quality is that ratings are strong indicators of item quality.…
Recently, there is a surge of social recommendation, which leverages social relations among users to improve recommendation performance. However, in many applications, social relations are absent or very sparse. Meanwhile, the attribute…
Past work that improves document-level sentiment analysis by encoding user and product information has been limited to considering only the text of the current review. We investigate incorporating additional review text available at the…
An increasing number of media streaming services have expanded their offerings to include entities of multiple content types. For instance, audio streaming services that started by offering music only, now also offer podcasts, merchandise…
Ranking systems have an unprecedented influence on how and what information people access, and their impact on our society is being analyzed from different perspectives, such as users' discrimination. A notable example is represented by…
We study a fundamental model of resource allocation in which a finite number of resources must be assigned in an online manner to a heterogeneous stream of customers. The customers arrive randomly over time according to known stochastic…
Ordinal Priority Approach (OPA) has recently been proposed to determine the weights of experts, attributes, and alternatives using ordinal preference without precise information for multi-attribute ranking and selection (MARS). This study…
We conduct a field experiment on a movie-recommendation platform to investigate whether and how online recommendations influence consumption choices. Using a within-subjects design, our experiment measures the causal effect of…
Targeted Sentiment Analysis (TSA) is a central task for generating insights from consumer reviews. Such content is extremely diverse, with sites like Amazon or Yelp containing reviews on products and businesses from many different domains.…
Modern online platforms rely on effective rating systems to learn about items. We consider the optimal design of rating systems that collect binary feedback after transactions. We make three contributions. First, we formalize the…
Serendipity-oriented recommender systems aim to counteract over-specialization in user preferences. However, evaluating a user's serendipitous response towards a recommended item can be challenging because of its emotional nature. In this…
Companies survey their customers to measure their satisfaction levels with the company and its services. The received responses are crucial as they allow companies to assess their respective performances and find ways to make needed…
Learning to rank with implicit feedback is one of the most important tasks in many real-world information systems where the objective is some specific utility, e.g., clicks and revenue. However, we point out that existing methods based on…
Online learning to rank (OLTR) via implicit feedback has been extensively studied for document retrieval in cases where the feedback is available at the level of individual items. To learn from item-level feedback, the current algorithms…
In recommender systems, large language models (LLMs) have gained popularity for generating descriptive summarization to improve recommendation robustness, along with Graph Convolution Networks. However, existing LLM-enhanced recommendation…
As e-commerce expands, delivering real-time personalized recommendations from vast catalogs poses a critical challenge for retail platforms. Maximizing revenue requires careful consideration of both individual customer characteristics and…
This article introduces a model-based approach to distributed computing for multinomial logistic (softmax) regression. We treat counts for each response category as independent Poisson regressions via plug-in estimates for fixed effects…
How to robustly rank the aesthetic quality of given images has been a long-standing ill-posed topic. Such challenge stems mainly from the diverse subjective opinions of different observers about the varied types of content. There is a…
Users on the internet usually require venues to provide better purchasing recommendations. This can be provided by a reputation system that processes ratings to provide recommendations. The rating aggregation process is a main part of…
We present a recommender system based on the Random Utility Model. Online shoppers are modeled as rational decision makers with limited information, and the recommendation task is formulated as the problem of optimally enriching the…