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People are increasingly turning to generative AI (e.g., ChatGPT, Gemini, Copilot) for emotional support and companionship. While trust is likely to play a central role in enabling these informal and unsupervised interactions, we still lack…
Digital portals in retirement communities often create physical and cognitive barriers for older adults, leading to digital avoidance. Generative AI offers a solution by enabling natural language interaction, yet its adoption is hindered by…
Children in a large number of international and cross-cultural families in and outside of the US learn and speak more than one language. However, parents often struggle to acquaint their young children with their local language if the child…
Against rising global loneliness, AI companions promise connection, yet accumulating evidence suggests that, for some users and contexts, intensive companion-style use can correlate with increased loneliness and reduced offline…
Generative AI (genAI) is increasingly being integrated into children's everyday lives, not only through screens but also through so-called "screen-free" AI toys. These toys can simulate emotions, personalize responses, and recall prior…
This paper studies how parents want to moderate children's interactions with Generative AI chatbots, with the goal of informing the design of future GenAI parental control tools. We first used an LLM to generate synthetic child-GenAI…
People increasingly turn to conversational agents such as ChatGPT to seek guidance for their personal problems. As these systems grow in capability, many now display elements of "thinking": short reflective statements that reveal a model's…
In this paper, we elaborate on how AI can support diversity and inclusion and exemplify research projects conducted in that direction. We start by looking at the challenges and progress in making large language models (LLMs) more…
This paper presents a user study (N=22) where participants used an interface combining Web Search and a Generative AI-Chat feature to solve health-related information tasks. We study how people behaved with the interface, why they behaved…
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced in everyday use, particularly when AI systems limit,…
Conversational generative artificial intelligence agents (or genAI chatbots) could benefit youth mental health, yet young people's perspectives remain underexplored. We examined the Mental health Intelligence Agent (Mia), a genAI chatbot…
Social isolation among older adults has become a critical concern, as reduced opportunities for conversation and weakened family relationships negatively affect mental health. This study proposes a dialogue agent that supports older adults…
This full research paper investigates the impact of generative AI (GenAI) on the learner experience, with a focus on how learners engage with and utilize the information it provides. In e-learning environments, learners often need to…
Automatic translation systems offer a powerful solution to bridge language barriers in scenarios where participants do not share a common language. However, these systems can introduce errors leading to misunderstandings and conversation…
Conversational AI systems increasingly function as primary interfaces for information seeking, yet how they present sources to support information evaluation remains under-explored. This paper investigates how source transparency design…
The broad adoption of Generative AI (GenAI) is impacting Computer Science education, and recent studies found its benefits and potential concerns when students use it for programming learning. However, most existing explorations focus on…
In our globalized world, a growing number of situations arise where people are required to communicate in one or several foreign languages. In the case of written communication, users with a good command of a foreign language may find…
This paper explores interaction designs for generative AI interfaces that necessitate human involvement throughout the generation process. We argue that such interfaces can promote cognitive engagement, agency, and thoughtful…
The increasing reliance on digital information necessitates advancements in conversational search systems, particularly in terms of information transparency. While prior research in conversational information-seeking has concentrated on…
Generative artificial intelligence (GenAI) offers promising potential for advancing human-AI collaboration in qualitative research. However, existing works focused on conventional machine-learning and pattern-based AI systems, and little is…