Related papers: Designing Transparent AI-Mediated Language Support…
As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…
Artificial Intelligence (AI) has a communication problem. XAI methods have been used to make AI more understandable and helped resolve some of the transparency issues that inhibit AI's broader usability. However, user evaluation studies…
SpeechLLMs process spoken language directly from audio, but accent and vocal identity cues can lead to biased behaviour. Current bias evaluations often miss how such bias manifests in end-to-end speech interactions and how users experience…
We introduce a video framework for modeling the association between verbal and non-verbal communication during dyadic conversation. Given the input speech of a speaker, our approach retrieves a video of a listener, who has facial…
Sensemaking in collaborative work and learning is increasingly supported by GenAI systems, however, emerging evidence suggests that poorly designed GenAI systems tend to provide explicit instruction that groups passively follow, fostering…
This paper investigates the impact of a group-adaptive conversation design in two socially interactive agents (SIAs) through two real-world studies. Both SIAs - Furhat, a social robot, and MetaHuman, a virtual agent - were equipped with a…
Developing speaking proficiency in a second language can be cognitively demanding and emotionally taxing, often triggering fear of making mistakes or being excluded from larger groups. While current learning tools show promise for speaking…
The integration of artificial intelligence into business processes has significantly enhanced decision-making capabilities across various industries such as finance, healthcare, and retail. However, explaining the decisions made by these AI…
When AI systems allow human-like communication, they elicit increasingly complex relational responses. Knowledge workers face a particular challenge: They approach these systems as tools while interacting with them in ways that resemble…
In the field of Geriatronics, enabling effective and transparent communication between humans and robots is crucial for enhancing the acceptance and performance of assistive robots. Our early-stage research project investigates the…
Transformer based pre-trained large language models have become ubiquitous. There is increasing evidence to suggest that even with large scale pre-training, these models do not capture complete compositional context and certainly not, the…
While previous conversational information-seeking (CIS) research has focused on passage retrieval, reranking, and query rewriting, the challenge of synthesizing retrieved information into coherent responses remains. The proposed research…
Reduced social connectedness increasingly poses a threat to mental health, life expectancy, and general well-being. Generative AI (GAI) technologies, such as large language models (LLMs) and image generation tools, are increasingly…
The integration of Generative AI (GenAI) into creative communities, like fanfiction, is reshaping how stories are created, shared, and valued. This study investigates the perceptions of 157 active fanfiction members, both readers and…
Conversational AI (CAI) systems which encompass voice- and text-based assistants are on the rise and have been largely integrated into people's everyday lives. Despite their widespread adoption, users voice concerns regarding privacy,…
This paper introduces a novel approach to tackle the challenges of preserving and transferring tacit knowledge--deep, experience-based insights that are hard to articulate but vital for decision-making, innovation, and problem-solving.…
This paper outlines the challenges and opportunities of research on conversational agents with children and young people across four countries, exploring the ways AI technologies can support children's well-being across social and cultural…
Artificial Intelligence (AI) is rapidly integrating into various aspects of our daily lives, influencing decision-making processes in areas such as targeted advertising and matchmaking algorithms. As AI systems become increasingly…
Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…
Intrusion Detection Systems (IDS) are a proven approach to secure networks. However, in a privately used network, it is difficult for users without cybersecurity expertise to understand IDS alerts, and to respond in time with adequate…