Related papers: Comparing Design Metaphors and User-Driven Metapho…
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…
Designers of digital solutions increasingly consult Large Language Models (LLMs) for their work. However, it remains unclear how this may affect the user experiences they produce and there are no established practices. We investigate how…
Journalists and visualization designers include visualizations in their articles and storytelling tools to deliver their message effectively. But design decisions they make to represent information, such as the graphical dimensions they…
Research from a variety of fields including psychology and linguistics have found correlations and patterns in personal attributes and behavior, but efforts to understand the broader heterogeneity in human behavior have not yet integrated…
The paper proposes an approach to modeling users of large Web sites based on combining different data sources: access logs and content of the accessed pages are combined with semantic information about the Web pages, the users and the…
This paper explores the efficacy of online versus offline evaluation methods in assessing conversational chatbots, specifically comparing first-party direct interactions with third-party observational assessments. By extending a…
Graphical User Interface (or simply UI) is a primary mean of interaction between users and their devices. In this paper, we discuss three complementary Artificial Intelligence (AI) approaches for triggering the creativity of app designers…
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…
Social touch is essential for our social interactions, communication, and well-being. It has been shown to reduce anxiety and loneliness; and is a key channel to transmit emotions for which words are not sufficient, such as love, sympathy,…
The visual analytics community has proposed several user modeling algorithms to capture and analyze users' interaction behavior in order to assist users in data exploration and insight generation. For example, some can detect exploration…
Enhancing user engagement through interactions plays an essential role in socially-driven dialogues. While prior works have optimized models to reason over relevant knowledge or plan a dialogue act flow, the relationship between user…
This is a speculative essay on interface design and artificial intelligence. Recently there has been a surge of attention to chatbots based on large language models, including widely reported unsavory interactions. We contend that part of…
In contemporary society, social media is deeply integrated into daily life, yet emotional expression often differs between real and online contexts. We studied the Persian community on X to explore this gap, designing a human-centered…
Users may face challenges while designing graphical user interfaces, due to a lack of relevant experience and guidance. This paper aims to investigate the issues that users with no experience face during the design process, and how to…
Mental models play an important role in whether user interaction with intelligent systems, such as dialog systems is successful or not. Adaptive dialog systems present the opportunity to align a dialog agent's behavior with heterogeneous…
Mental illness is a global health problem, but access to mental healthcare resources remain poor worldwide. Online peer-to-peer support platforms attempt to alleviate this fundamental gap by enabling those who struggle with mental illness…
User satisfaction is closely related to enterprises, as it not only directly reflects users' subjective evaluation of service quality or products, but also affects customer loyalty and long-term business revenue. Monitoring and…
Conversational search systems, such as Google Assistant and Microsoft Cortana, enable users to interact with search systems in multiple rounds through natural language dialogues. Evaluating such systems is very challenging given that any…
The design of online platforms is both critically important and challenging, as any changes may lead to unintended consequences, and it can be hard to predict how users will react. Here we conduct a case study of a particularly important…