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Large Language Models are being increasingly deployed as the decision-making core of autonomous agents capable of effecting change in external environments. Yet, in conversational benchmarks, which simulate real-world customer-centric issue…

Computation and Language · Computer Science 2026-04-29 Amir Saeidi , Venkatesh Mishra , Souradeep Mukhopadhyay , Gaowen Liu , Ali Payani , Jayanth Srinivasa , Chitta Baral

Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of…

Computation and Language · Computer Science 2024-11-01 Daniel Philipov , Vardhan Dongre , Gokhan Tur , Dilek Hakkani-Tür

Empathy is increasingly recognized as a key factor in human-AI communication, yet conventional approaches to "digital empathy" often focus on simulating internal, human-like emotional states while overlooking the inherently subjective,…

Human-Computer Interaction · Computer Science 2025-09-23 Jina Suh , Lindy Le , Erfan Shayegani , Gonzalo Ramos , Judith Amores , Desmond C. Ong , Mary Czerwinski , Javier Hernandez

Dementia care requires healthcare professionals to balance a patient's medical needs with a deep understanding of their personal needs, preferences, and emotional cues. However, current digital tools prioritise quantitative metrics over…

Human-Computer Interaction · Computer Science 2025-09-11 Rhiannon Owen , Jonathan C. Roberts

This paper introduces SePA (Search-enhanced Predictive AI Agent), a novel LLM health coaching system that integrates personalized machine learning and retrieval-augmented generation to deliver adaptive, evidence-based guidance. SePA…

Human-Computer Interaction · Computer Science 2025-09-08 Melik Ozolcer , Sang Won Bae

In this paper, we present e-Genia3 an extension of AgentSpeak to provide support to the development of empathic agents. The new extension modifies the agent's reasoning processes to select plans according to the analyzed event and the…

Multiagent Systems · Computer Science 2022-08-02 Joaquin Taverner , Emilio Vivancos , Vicente Botti

Language Model Agents (LMAs) are emerging as a powerful primitive for augmenting red-team operations. They can support attack planning, adversary emulation, and the orchestration of multi-step activity such as lateral movement, a core…

Cryptography and Security · Computer Science 2026-05-08 Mohammad Mamun , Mohamed Gaber , Scott Buffett , Sherif Saad

Empathy is essential for fostering natural interactions in spoken dialogue systems, as it enables machines to recognize the emotional tone of human speech and deliver empathetic responses. Recent research has made significant progress in…

Computation and Language · Computer Science 2026-04-21 Yun Hong , Yan Zhou , Yang Feng

Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs),…

Computation and Language · Computer Science 2024-10-29 Haiquan Zhao , Lingyu Li , Shisong Chen , Shuqi Kong , Jiaan Wang , Kexin Huang , Tianle Gu , Yixu Wang , Wang Jian , Dandan Liang , Zhixu Li , Yan Teng , Yanghua Xiao , Yingchun Wang

Tool-augmented LLMs are a promising approach to create AI agents that can have realistic conversations, follow procedures, and call appropriate functions. However, evaluating them is challenging due to the diversity of possible…

Computation and Language · Computer Science 2024-10-11 Samuel Arcadinho , David Aparicio , Mariana Almeida

Empathetic response generation, aiming to understand the user's situation and feelings and respond empathically, is crucial in building human-like dialogue systems. Traditional approaches typically employ maximum likelihood estimation as…

Computation and Language · Computer Science 2025-03-04 Hui Ma , Bo Zhang , Bo Xu , Jian Wang , Hongfei Lin , Xiao Sun

Mental health issues are worsening in today's competitive society, such as depression and anxiety. Traditional healings like counseling and chatbots fail to engage effectively, they often provide generic responses lacking emotional depth.…

Computation and Language · Computer Science 2025-09-12 Yujia Chen , Changsong Li , Yiming Wang , Tianjie Ju , Qingqing Xiao , Nan Zhang , Zifan Kong , Peng Wang , Binyu Yan

This work investigates how personality expression and embodiment affect personality perception and learning in educational conversational agents. We extend an existing personality-driven conversational agent framework by integrating…

Computation and Language · Computer Science 2024-07-17 Sinan Sonlu , Bennie Bendiksen , Funda Durupinar , Uğur Güdükbay

Large Language Models (LLMs) have enabled the emergence of LLM agents, systems capable of pursuing under-specified goals and adapting after deployment. Evaluating such agents is challenging because their behavior is open ended,…

Software Engineering · Computer Science 2025-11-18 Boming Xia , Qinghua Lu , Liming Zhu , Zhenchang Xing , Dehai Zhao , Hao Zhang

Large Language Models (LLMs) have demonstrated a number of human-like abilities, however the empathic understanding and emotional state of LLMs is yet to be aligned to that of humans. In this work, we investigate how the emotional state of…

Artificial Intelligence · Computer Science 2024-02-08 Ciaran Regan , Nanami Iwahashi , Shogo Tanaka , Mizuki Oka

The development of Large Language Models (LLMs) provides human-centered Artificial General Intelligence (AGI) with a glimmer of hope. Empathy serves as a key emotional attribute of humanity, playing an irreplaceable role in human-centered…

Artificial Intelligence · Computer Science 2024-08-26 Linzhuang Sun , Yao Dong , Nan Xu , Jingxuan Wei , Bihui Yu , Yin Luo

The rapid advancement of language models (LMs) necessitates robust alignment with diverse user values. However, current preference optimization approaches often fail to capture the plurality of user opinions, instead reinforcing majority…

Computation and Language · Computer Science 2024-07-25 Louis Castricato , Nathan Lile , Rafael Rafailov , Jan-Philipp Fränken , Chelsea Finn

Metaverse service is a product of the convergence between Metaverse and service systems, designed to address service-related challenges concerning digital avatars, digital twins, and digital natives within Metaverse. With the rise of large…

Artificial Intelligence · Computer Science 2025-07-31 Qun Ma , Xiao Xue , Ming Zhang , Yifan Shen , Zihan Zhao

The widespread adoption of Large Language Models (LLMs) and LLM-powered agents in multi-user settings underscores the need for reliable, usable methods to accommodate diverse preferences and resolve conflicting directives. Drawing on…

Human-Computer Interaction · Computer Science 2025-03-20 Christine Lee , Jihye Choi , Bilge Mutlu

The field of Embodied AI is witnessing a rapid evolution toward general-purpose robotic systems, fueled by high-fidelity simulation and large-scale data collection. However, this scaling capability remains severely bottlenecked by a…

Artificial Intelligence · Computer Science 2026-01-30 Zixing Lei , Genjia Liu , Yuanshuo Zhang , Qipeng Liu , Chuan Wen , Shanghang Zhang , Wenzhao Lian , Siheng Chen