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There has been much discussion of the right to explanation in the EU General Data Protection Regulation, and its existence, merits, and disadvantages. Implementing a right to explanation that opens the black box of algorithmic…

Artificial Intelligence · Computer Science 2018-03-22 Sandra Wachter , Brent Mittelstadt , Chris Russell

We grapple with the question: How, for whom and why should explainable artificial intelligence (XAI) aim to support the user goal of agency? In particular, we analyze the relationship between agency and explanations through a user-centric…

Human-Computer Interaction · Computer Science 2023-12-07 Iyadunni Adenuga , Jonathan Dodge

Recently, eXplainable AI (XAI) research has focused on counterfactual explanations as post-hoc justifications for AI-system decisions (e.g. a customer refused a loan might be told: If you asked for a loan with a shorter term, it would have…

Artificial Intelligence · Computer Science 2023-05-10 Saugat Aryal , Mark T Keane

Research in cognitive psychology has established that whether people prefer simpler explanations to complex ones is context dependent, but the question of `simple vs. complex' becomes critical when an artificial agent seeks to explain its…

Human-Computer Interaction · Computer Science 2024-03-20 Michelle Blom , Ronal Singh , Tim Miller , Liz Sonenberg , Kerry Trentelman , Adam Saulwick

AI-driven outcomes can be challenging for end-users to understand. Explanations can address two key questions: "Why this outcome?" (factual) and "Why not another?" (counterfactual). While substantial efforts have been made to formalize…

Artificial Intelligence · Computer Science 2025-03-21 Suryani Lim , Henri Prade , Gilles Richard

As machine learning and algorithmic decision making systems are increasingly being leveraged in high-stakes human-in-the-loop settings, there is a pressing need to understand the rationale of their predictions. Researchers have responded to…

Machine Learning · Computer Science 2020-12-07 Jonathan Dinu , Jeffrey Bigham , J. Zico Kolter

Algorithmic recourse provides counterfactual action plans that help people overturn unfavorable AI decisions. While diverse recourse sets may improve transparency and motivation, they may also impose cognitive load and negative emotions by…

Human-Computer Interaction · Computer Science 2026-05-13 Tomu Tominaga , Naomi Yamashita , Takeshi Kurashima

The rise of machine learning has brought closer scrutiny to intelligent systems, leading to calls for greater transparency and explainable algorithms. We explore the effects of transparency on user perceptions of a working intelligent…

Human-Computer Interaction · Computer Science 2018-11-07 Aaron Springer , Steve Whittaker

Counterfactual explanations (CFEs) are a popular approach in explainable artificial intelligence (xAI), highlighting changes to input data necessary for altering a model's output. A CFE can either describe a scenario that is better than the…

Artificial Intelligence · Computer Science 2023-10-26 Ulrike Kuhl , André Artelt , Barbara Hammer

Explainable recommendation systems leverage transparent reasoning to foster user trust and improve decision-making processes. Current approaches typically decouple recommendation generation from explanation creation, violating causal…

Artificial Intelligence · Computer Science 2025-03-12 Guanrong Li , Haolin Yang , Xinyu Liu , Zhen Wu , Xinyu Dai

In complex tasks where the reward function is not straightforward and consists of a set of objectives, multiple reinforcement learning (RL) policies that perform task adequately, but employ different strategies can be trained by adjusting…

Artificial Intelligence · Computer Science 2021-12-20 Jasmina Gajcin , Rahul Nair , Tejaswini Pedapati , Radu Marinescu , Elizabeth Daly , Ivana Dusparic

Search and recommender systems that take the initiative to ask clarifying questions to better understand users' information needs are receiving increasing attention from the research community. However, to the best of our knowledge, there…

Information Retrieval · Computer Science 2020-08-04 Jie Zou , Evangelos Kanoulas , Yiqun Liu

With the rising need of interpretable machine learning methods, there is a necessity for a rise in human effort to provide diverse explanations of the influencing factors of the model decisions. To improve the trust and transparency of…

Machine Learning · Computer Science 2024-02-05 Peiyu Li , Soukaina Filali Boubrahimi , Shah Muhammad Hamdi

Interactive constraint systems often suffer from infeasibility (no solution) due to conflicting user constraints. A common approach to recover infeasibility is to eliminate the constraints that cause the conflicts in the system. This…

Artificial Intelligence · Computer Science 2022-04-08 Sharmi Dev Gupta , Begum Genc , Barry O'Sullivan

Autonomous multi-agent systems (MAS) are useful for automating complex tasks but raise trust concerns due to risks such as miscoordination or goal misalignment. Explainability is vital for users' trust calibration, but explainable MAS face…

Artificial Intelligence · Computer Science 2025-10-30 Bálint Gyevnár , Christopher G. Lucas , Stefano V. Albrecht , Shay B. Cohen

The shift from symbolic AI systems to black-box, sub-symbolic, and statistical ones has motivated a rapid increase in the interest toward explainable AI (XAI), i.e. approaches to make black-box AI systems explainable to human decision…

Artificial Intelligence · Computer Science 2022-10-28 Federico Cabitza , Matteo Cameli , Andrea Campagner , Chiara Natali , Luca Ronzio

Ensuring fairness of machine learning systems is a human-in-the-loop process. It relies on developers, users, and the general public to identify fairness problems and make improvements. To facilitate the process we need effective, unbiased,…

Human-Computer Interaction · Computer Science 2019-01-24 Jonathan Dodge , Q. Vera Liao , Yunfeng Zhang , Rachel K. E. Bellamy , Casey Dugan

Recent work in explanation generation for decision making agents has looked at how unexplained behavior of autonomous systems can be understood in terms of differences in the model of the system and the human's understanding of the same,…

Artificial Intelligence · Computer Science 2018-02-06 Tathagata Chakraborti , Sarath Sreedharan , Sachin Grover , Subbarao Kambhampati

Artificial Intelligence (AI) has demonstrated potential in healthcare, particularly in enhancing diagnostic accuracy and decision-making through Clinical Decision Support Systems (CDSSs). However, the successful implementation of these…

Human-Computer Interaction · Computer Science 2025-01-29 Olya Rezaeian , Alparslan Emrah Bayrak , Onur Asan

Machine learning models are increasingly integrated into societally critical applications such as recidivism prediction and medical diagnosis, thanks to their superior predictive power. In these applications, however, full automation is…

Human-Computer Interaction · Computer Science 2020-03-18 Vivian Lai , Samuel Carton , Chenhao Tan