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The recent advancements in Large Language Models (LLMs), particularly conversational LLMs like ChatGPT, have prompted changes in a range of fields, including design. This study aims to examine the capabilities of ChatGPT in a human-centered…
Recent advances in interactive large language models like ChatGPT have revolutionized various domains; however, their behavior in natural and role-play conversation settings remains underexplored. In our study, we address this gap by deeply…
Large language models (LLMs) and dialogue agents represent a significant shift in artificial intelligence (AI) research, particularly with the recent release of the GPT family of models. ChatGPT's generative capabilities and versatility…
People are increasingly turning to generative AI (e.g., ChatGPT, Gemini, Copilot) for emotional support and companionship. While trust is likely to play a central role in enabling these informal and unsupervised interactions, we still lack…
Since its launch, ChatGPT has achieved remarkable success as a versatile conversational AI platform, drawing millions of users worldwide and garnering widespread recognition across academic, industrial, and general communities. This paper…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
As AI chatbots see increased adoption and integration into everyday life, questions have been raised about the potential impact of human-like or anthropomorphic AI on users. In this work, we investigate the extent to which interactions with…
In an era of AI's growing capabilities and influences, recent advancements are reshaping HCI and CSCW's view of AI. Playful interactions emerged as an important way for users to make sense of the ever-changing AI technologies, yet remained…
Conversational agents are increasingly used to address emotional needs on top of information needs. One use case of increasing interest are counselling-style mental health and behaviour change interventions, with large language model…
The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…
The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
The fundamental principles, potential applications, and ethical concerns of ChatGPT are analyzed and discussed in this study. Since ChatGPT emerged, it has gained a rapidly growing popularity, with more than 600 million users today. The…
Mental health remains a major public health concern, while access to timely psychological support is often limited. AI-based dialogue systems have emerged as promising tools to address these barriers, and recent advances in large language…
Large Language Models (LLMs), such as ChatGPT, exhibit advanced capabilities in generating text, images, and videos. However, their effective use remains constrained by challenges in prompt formulation, personalization, and opaque…
Conversational AI, such as ChatGPT, is increasingly used for information seeking. However, little is known about how ordinary users actually prompt and how ChatGPT adapts its responses in real-world conversational information seeking (CIS).…
To foster the development of pedagogically potent and ethically sound AI-integrated learning landscapes, it is pivotal to critically explore the perceptions and experiences of the users immersed in these contexts. In this study, we perform…
Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in…
The past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models…
LLM-driven chatbots like ChatGPT have created large volumes of conversational data, but little is known about how user privacy expectations are evolving with this technology. We conduct a survey experiment with 300 US ChatGPT users to…