English

User Prompting Strategies and ChatGPT Contextual Adaptation Shape Conversational Information-Seeking Experiences

Human-Computer Interaction 2026-04-22 v1

Abstract

Conversational AI, such as ChatGPT, is increasingly used for information seeking. However, little is known about how ordinary users actually prompt and how ChatGPT adapts its responses in real-world conversational information seeking (CIS). In this study, a nationally representative sample of 937 U.S. adults engaged in multi-turn CIS with ChatGPT on both controversial and non-controversial topics across science, health, and policy contexts. We analyzed both user prompting strategies and the communication styles of ChatGPT responses. The findings revealed behavioral signals of digital divide: only 19.1% of users employed prompting strategies, and these users were disproportionately more educated and Democrat-leaning. Further, ChatGPT demonstrated contextual adaptation: responses to controversial topics contain more cognitive complexity and more external references than to non-controversial topics. Notably, cognitively complex responses were perceived as less favorable but produced more positive issue-relevant attitudes. This study highlights disparities in user prompting behaviors and shows how user prompts and AI responses together shape information-seeking with conversational AI.

Keywords

Cite

@article{arxiv.2509.25513,
  title  = {User Prompting Strategies and ChatGPT Contextual Adaptation Shape Conversational Information-Seeking Experiences},
  author = {Haoning Xue and Yoo Jung Oh and Xinyi Zhou and Xinyu Zhang and Berit Oxley},
  journal= {arXiv preprint arXiv:2509.25513},
  year   = {2026}
}