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Dialogue systems are increasingly integrated into mental health support to help clients facilitate exploration, gain insight, take action, and ultimately heal themselves. A practical and user-friendly dialogue system should be…

Computation and Language · Computer Science 2024-03-21 Huachuan Qiu , Anqi Li , Lizhi Ma , Zhenzhong Lan

With the rapid development of digital technology, AI-driven psychological counseling has gradually become an important research direction in the field of mental health. However, existing models still have deficiencies in dialogue safety,…

Artificial Intelligence · Computer Science 2025-07-17 Fangjun Ding , Renyu Zhang , Xinyu Feng , Chengye Xie , Zheng Zhang , Yanting Zhang

Online psychological counseling dialogue systems are trending, offering a convenient and accessible alternative to traditional in-person therapy. However, existing psychological counseling dialogue systems mainly focus on basic empathetic…

Artificial Intelligence · Computer Science 2024-12-24 Jieyi Wang , Yue Huang , Zeming Liu , Dexuan Xu , Chuan Wang , Xiaoming Shi , Ruiyuan Guan , Hongxing Wang , Weihua Yue , Yu Huang

Using large language models (LLMs) to assist psychological counseling is a significant but challenging task at present. Attempts have been made on improving empathetic conversations or acting as effective assistants in the treatment with…

Computation and Language · Computer Science 2024-06-11 Chenhao Zhang , Renhao Li , Minghuan Tan , Min Yang , Jingwei Zhu , Di Yang , Jiahao Zhao , Guancheng Ye , Chengming Li , Xiping Hu

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling…

Computation and Language · Computer Science 2023-05-10 Yang Deng , Wenqiang Lei , Wai Lam , Tat-Seng Chua

Conversational counselor agents have become essential tools for addressing the rising demand for scalable and accessible mental health support. This paper introduces CAMI, a novel automated counselor agent grounded in Motivational…

Computation and Language · Computer Science 2025-02-06 Yizhe Yang , Palakorn Achananuparp , Heyan Huang , Jing Jiang , Kit Phey Leng , Nicholas Gabriel Lim , Cameron Tan Shi Ern , Ee-peng Lim

Psychological counseling is a highly personalized and dynamic process that requires therapists to continuously monitor emotional changes, document session insights, and maintain therapeutic continuity. In this paper, we introduce…

Human-Computer Interaction · Computer Science 2025-04-24 Xianghe Liu , Jiaqi Xu , Tao Sun

LLM-based client simulation has emerged as a promising tool for training novice counselors and evaluating automated counseling systems. However, existing client simulation approaches face three key challenges: (1) limited diversity and…

Computation and Language · Computer Science 2026-01-13 Huachuan Qiu , Zhaoming Chen , Yuqian Chen , Yuan Xie , Yu Lu , Zhenzhong Lan

The growing need for psychological support due to increasing pressures has exposed the scarcity of relevant datasets, particularly in non-English languages. To address this, we propose a framework that leverages limited real-world data and…

Computation and Language · Computer Science 2025-07-11 Yuanchen Shi , Longyin Zhang , Fang Kong

In the field of psychology, traditional assessment methods, such as standardized scales, are frequently critiqued for their static nature, lack of personalization, and reduced participant engagement, while comprehensive counseling…

Human-Computer Interaction · Computer Science 2025-01-17 Xueyan Li , Xinyan Chen , Yazhe Niu , Shuai Hu , Yu Liu

We present a novel end-to-end personality-based synthetic dialogue data generation pipeline, specifically designed to elicit responses from large language models via prompting. We design the prompts to generate more human-like dialogues…

Computation and Language · Computer Science 2024-04-02 Ji-Eun Han , Jun-Seok Koh , Hyeon-Tae Seo , Du-Seong Chang , Kyung-Ah Sohn

Psychological counseling faces huge challenges due to the growing demand for mental health services and the shortage of trained professionals. Large language models (LLMs) have shown potential to assist psychological counseling, especially…

Artificial Intelligence · Computer Science 2025-07-28 Yigui Feng , Qinglin Wang , Ke Liu , Xinhai Chen , Bo Yang , Jie Liu

In recent years, large language models have shown substantial potential in psychological support tasks. However, existing psychological counseling data mostly rely on single-turn question answering or short multi-turn dialogues, making it…

Computation and Language · Computer Science 2026-05-22 Chaogui Gou , Jiarui Liang

Tracking the internal states of large language models across conversations is important for safety, interpretability, and model welfare, yet current methods are limited. Linear probes and other white-box methods compress high-dimensional…

Artificial Intelligence · Computer Science 2026-04-14 Nicolas Martorell , Bruno Bianchi

As mental health chatbots proliferate to address the global treatment gap, a critical question emerges: How do we design for relational safety the quality of interaction patterns that unfold across conversations rather than the correctness…

Human-Computer Interaction · Computer Science 2026-02-27 Joydeep Chandra , Satyam Kumar Navneet , Yong Zhang

Self-guided mental health interventions, such as "do-it-yourself" tools to learn and practice coping strategies, show great promise to improve access to mental health care. However, these interventions are often cognitively demanding and…

Human-Computer Interaction · Computer Science 2024-04-12 Ashish Sharma , Kevin Rushton , Inna Wanyin Lin , Theresa Nguyen , Tim Althoff

Though generative dialogue modeling is widely seen as a language modeling task, the task demands an agent to have a complex natural language understanding of its input text to carry a meaningful interaction with an user. The automatic…

Computation and Language · Computer Science 2020-08-25 Prasanna Parthasarathi , Joelle Pineau , Sarath Chandar

We present a methodology to systematically test conversational recommender systems with regards to conversational breakdowns. It involves examining conversations generated between the system and simulated users for a set of pre-defined…

Information Retrieval · Computer Science 2024-05-24 Nolwenn Bernard , Krisztian Balog

Creating effective dialogue systems for mental health support requires high-quality multi-turn counseling dialogue data, yet collecting real counselor-client conversations presents significant challenges, including privacy concerns, high…

Computation and Language · Computer Science 2026-05-27 Huachuan Qiu , Zhenzhong Lan

While recently developed NLP explainability methods let us open the black box in various ways (Madsen et al., 2022), a missing ingredient in this endeavor is an interactive tool offering a conversational interface. Such a dialogue system…

Computation and Language · Computer Science 2023-10-24 Nils Feldhus , Qianli Wang , Tatiana Anikina , Sahil Chopra , Cennet Oguz , Sebastian Möller
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