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The lack of time-efficient and reliable evaluation methods hamper the development of conversational dialogue systems (chatbots). Evaluations requiring humans to converse with chatbots are time and cost-intensive, put high cognitive demands…
In recent years, there has been a huge increase in the number of bots online, varying from Web crawlers for search engines, to chatbots for online customer service, spambots on social media, and content-editing bots in online collaboration…
Social coding platforms have revolutionized collaboration in software development, leading to using software bots for streamlining operations. However, The presence of open-source software (OSS) bots gives rise to problems including…
The time pressure associated with software development, among other factors, often leads to a diminished emotional state among developers. However, whether emotions affect perceived productivity remains an open question. This study aims to…
Loneliness and stress are prevalent among young adults and are linked to significant psychological and health-related consequences. Social robots may offer a promising avenue for emotional support, especially when considering the ongoing…
Following the rapid progress in natural language processing (NLP) models, language models are applied to increasingly more complex interactive tasks such as negotiations and conversation moderations. Having human evaluators directly…
Recent research brought awareness of the issue of bots on social media and the significant risks of mass manipulation of public opinion in the context of political discussion. In this work, we leverage Twitter to study the discourse during…
Software engineering bots - automated tools that handle tedious tasks - are increasingly used by industrial and open source projects to improve developer productivity. Current research in this area is held back by a lack of consensus of…
Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…
Collaborative interactions require social robots to adapt to the dynamics of human affective behaviour. Yet, current approaches for affective behaviour generation in robots focus on instantaneous perception to generate a one-to-one mapping…
Although many software development projects have moved their developer discussion forums to generic platforms such as Stack Overflow, Eclipse has been steadfast in hosting their self-supported community forums. While recent studies show…
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce, involving the moderating effects of task complexity and…
Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack…
Bots are frequently used in Github repositories to automate repetitive activities that are part of the distributed software development process. They communicate with human actors through comments. While detecting their presence is…
ECHO (Evaluation of Chat, Human behavior, and Outcomes) is an open research platform designed to support reproducible, mixed-method studies of human interaction with both conversational AI systems and Web search engines. It enables…
Autonomous coding agents are reshaping software development by creating pull requests (PRs) on GitHub, referred to as agentic PRs. In parallel, the review process is also becoming autonomous, thereby making reviewer bots key actors in the…
This paper describes a between-subjects Amazon Mechanical Turk study (n = 220) that investigated how a robot's affective narrative influences its ability to elicit empathy in human observers. We first conducted a pilot study to develop and…
Recent findings showed that users on Facebook tend to select information that adhere to their system of beliefs and to form polarized groups -- i.e., echo chambers. Such a tendency dominates information cascades and might affect public…
Recent years have witnessed great progress on building emotional chatbots. Tremendous methods have been proposed for chatbots to generate responses with given emotions. However, the emotion changes of the user during the conversation has…
Software engineers have historically relied on human-powered Q&A platforms like Stack Overflow (SO) as coding aids. With the rise of generative AI, developers have started to adopt AI chatbots, such as ChatGPT, in their software development…