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A central challenge in affective computing is determining appropriate empathy levels for different interaction contexts. Prior work has characterized two poles: task-focused interactions, where empathy demand is near zero, and emotional…
The research community has traditionally shown a keen interest in emotion modeling, with a notable emphasis on the detection aspect. In contrast, the exploration of emotion generation has received less attention.This study delves into an…
Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts.…
Although remote working is increasingly adopted during the pandemic, many are concerned by the low-efficiency in the remote working. Missing in text-based communication are non-verbal cues such as facial expressions and body language, which…
Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…
Development bots are used on Github to automate repetitive activities. Such bots communicate with human actors via issue comments and pull request comments. Identifying such bot comments allows preventing bias in socio-technical studies…
In human-robot interaction (HRI), we study how humans interact with robots, but also the effects of robot behavior on human perception and well-being. Especially, the influence on humans by tandem robots with one human controlled and one…
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…
Open-source developers, particularly the elite developers, maintain a diverse portfolio of contributing activities. They do not only commit source code but also spend a significant amount of effort on other communicative, organizational,…
One challenge for evaluating current sequence- or dialogue-level chatbots, such as Empathetic Open-domain Conversation Models, is to determine whether the chatbot performs in an emotionally consistent way. The most recent work only…
Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…
Society's reliance on social media as a primary source of news has spawned a renewed focus on the spread of misinformation. In this work, we identify the differences in how social media accounts identified as bots react to news sources of…
Human acceptance of social robots is greatly effected by empathy and perceived understanding. This necessitates accurate and flexible responses to various input data from the user. While systems such as this can become increasingly complex…
How should a companion robot behave? In this research, we present a cognitive architecture based on a tailored personality model to investigate the impact of robotic personalities on the perception of companion robots. Drawing from existing…
Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…
In this paper, we introduce EmpBot: an end-to-end empathetic chatbot. Empathetic conversational agents should not only understand what is being discussed, but also acknowledge the implied feelings of the conversation partner and respond…
The use of autonomous bots for automatic support in software development tasks is increasing. In the past, however, they were not always perceived positively and sometimes experienced a negative bias compared to their human counterparts. We…
In an era where social media platforms are central to political communication, the activity of bots raises pressing concerns about amplification, manipulation, and misinformation. Drawing on more than 315 million tweets posted from August…
Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…
A natural way to resolve different points of view and form opinions is through exchanging arguments and knowledge. Facing the vast amount of available information on the internet, people tend to focus on information consistent with their…