Related papers: Patterns of Bot Participation and Emotional Influe…
Open source software development has become more social and collaborative, evident GitHub. Since 2016, GitHub started to support more informal methods such as emoji reactions, with the goal to reduce commenting noise when reviewing any code…
Social bots have recently gained attention in the context of public opinion manipulation on social media platforms. While a lot of research effort has been put into the classification and detection of such (semi-)automated programs, it is…
We analyse the relation between the emotions and the activity of contributors in the Open Source Software project Gentoo. Our case study builds on extensive data sets from the project's bug tracking platform Bugzilla, to quantify the…
The availability of open-source projects facilitates developers to contribute and collaborate on a wide range of projects. As a result, the developer community contributing to such open-source projects is also increasing. Many of the…
As emotion plays a growing role in robotic research it is crucial to develop methods to analyze and compare among the wide range of approaches. To this end we present a survey of 1427 IEEE and ACM publications that include robotics and…
In this paper, we describe approaches for developing Emily, an emotion-affective open-domain chatbot. Emily can perceive a user's negative emotion state and offer supports by positively converting the user's emotion states. This is done by…
As people increasingly seek emotional support and companionship from AI chatbots, understanding how such interactions impact mental well-being becomes critical. We conducted a four-week randomized controlled experiment (n=981, >300k…
Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…
In this paper, we describe a data enhancement method for developing Emily, an emotion-affective open-domain chatbot. The proposed method is based on explicitly modeling positively transitioned (PT) sentiment data from multi-turn dialogues.…
A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…
Bots have become increasingly prevalent in the digital sphere and have taken up a proactive role in shaping democratic processes. While previous studies have focused on their influence at the individual level, their potential macro-level…
Background: Despite a growing body of literature on the impact of software bots on open source software development teams, their effects on team communication, coordination, and collaboration practices are not well understood. Bots can have…
This research examines how the emotional tone of human-AI interactions shapes ChatGPT and human behavior. In a between-subject experiment, we asked participants to express a specific emotion while working with ChatGPT (GPT-4.0) on two…
Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…
Open-source software (OSS) developers often struggle to understand and respond to user context, while existing tools, such as issue trackers (for handling bugs, requests, and feedback), largely focus on technical discussion. Although…
Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…
Software bots have been facilitating several development activities in Open Source Software (OSS) projects, including code review. However, these bots may bring unexpected impacts to group dynamics, as frequently occurs with new technology…
Context: Open source software development has become more social and collaborative, especially with the rise of social coding platforms like GitHub. Since 2016, GitHub started to support more informal methods such as emoji reactions, with…