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Older adults are increasingly turning to conversational AI for emotional expression. While prior research has examined general attitudes toward AI companionship, little is known about the specific moments when and why older adults choose AI…
The quickly growing popularity of AI companions poses risks to mental health, personal wellbeing, and social relationships. Past work has identified many individual factors that can drive human-companion interaction, but we know little…
While organizations continue to invest in enterprise AI, little is known about how individual employees find valuable use cases once these tools are deployed. We present an exploratory interview study of 10 experienced U.S. professionals…
As "Big Data" has become pervasive, an increasing amount of research has connected the dots between human behaviour in the offline and online worlds. Consequently, researchers have exploited these new findings to create models that better…
To understand the impacts of AI-driven coding tools on engineers' workflow and work environment, we utilize the Jellyfish platform to analyze indicators of change. Key indicators are derived from Allocations, Coding Fraction vs. PR…
This study investigates the labor market consequences of AI by analyzing near real-time changes in employment status and work hours across occupations in relation to advances in AI capabilities. We construct a dynamic Occupational AI…
Knowledge transfer is fundamental to human collaboration and is therefore common in software engineering. Pair programming is a prominent instance. With the rise of AI coding assistants, developers now not only work with human partners but…
Recent studies have discussed how users are increasingly using conversational AI systems, powered by LLMs, for information seeking, decision support, and even emotional support. However, these macro-level observations offer limited insight…
People are increasingly turning to generative AI (e.g., ChatGPT, Gemini, Copilot) for emotional support and companionship. While trust is likely to play a central role in enabling these informal and unsupervised interactions, we still lack…
This paper presents the first large-scale field study of the adoption, usage intensity, and use cases of general-purpose AI agents operating in open-world web environments. Our analysis centers on Comet, an AI-powered browser developed by…
Companion chatbots offer a potential solution to the growing epidemic of loneliness, but their impact on users' psychosocial well-being remains poorly understood, raising critical ethical questions about their deployment and design. This…
Code-generating Artificial Intelligence has gained popularity within both professional and educational programming settings over the past several years. While research and pedagogy are beginning to cope with this change, computing students…
The fast pace of advances in AI promises to revolutionize various aspects of knowledge work, extending its influence to daily life and professional fields alike. We advocate for a paradigm where AI is seen as a collaborative co-pilot,…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
Artificial intelligence tools are increasingly embedded in everyday work, yet employees' uptake varies widely even within the same organization. Drawing on sociotechnical and work design perspectives, this research examines whether…
Artificial Intelligence (AI) tools such as GitHub Copilot and ChatGPT are increasingly used in software engineering (SE) for tasks such as code, test, and documentation generation. However, engineers often face uncertainty about when to…
Advances in generative AI have rapidly expanded the potential of computers to perform or assist in a wide array of tasks traditionally performed by humans. We analyze a large, real-world randomized experiment of over 6,000 workers at 56…
Although recent developments in generative AI have greatly enhanced the capabilities of conversational agents such as Google's Gemini (formerly Bard) or OpenAI's ChatGPT, it's unclear whether the usage of these agents aids users across…
When AI entered the workplace, many believed it could reshape teamwork as profoundly as it boosted individual productivity. Would AI finally ease the longstanding challenges of team collaboration? Our findings suggested a more complicated…
With the rise of AI-powered coding assistants, firms and programmers are exploring how to optimize their interaction with them. Research has so far mainly focused on evaluating output quality and productivity gains, leaving aside the…