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We present a rigorous, human-in-the-loop evaluation framework for assessing the performance of AI agents on the task of Air Traffic Control, grounded in a regulator-certified simulator-based curriculum used for training and testing…

Human-Computer Interaction · Computer Science 2026-01-13 Ben Carvell , Marc Thomas , Andrew Pace , Christopher Dorney , George De Ath , Richard Everson , Nick Pepper , Adam Keane , Samuel Tomlinson , Richard Cannon

Large language models (LLMs), due to their advanced natural language capabilities, have seen significant success in applications where the user interface is usually a conversational artificial intelligence (AI) agent and engages the user…

Computation and Language · Computer Science 2025-03-10 Fei Wei , Yaliang Li , Bolin Ding

As Large Language Models (LLMs) have become integral to both research and daily operations, rigorous evaluation is crucial. This assessment is important not only for individual tasks but also for understanding their societal impact and…

Software Engineering · Computer Science 2024-04-02 Zeeshan Rasheed , Muhammad Waseem , Kari Systä , Pekka Abrahamsson

Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…

This paper establishes a rigorous measurement science for AI agent reliability, providing a foundational framework for quantifying consistency under semantically preserving perturbations. By leveraging $U$-statistics for output-level…

Artificial Intelligence · Computer Science 2026-05-12 Harsh Raj , Niranjan Orkat , Suvrorup Mukherjee , Aritra Guha , Cheryl Flynn , Subhabrata Majumdar

Training dialog policies for speech-based virtual assistants requires a plethora of conversational data. The data collection phase is often expensive and time consuming due to human involvement. To address this issue, a common solution is…

Computation and Language · Computer Science 2019-11-11 Maryam Fazel-Zarandi , Longshaokan Wang , Aditya Tiwari , Spyros Matsoukas

AI agents are increasingly deployed to execute important tasks. While rising accuracy scores on standard benchmarks suggest rapid progress, many agents still continue to fail in practice. This discrepancy highlights a fundamental limitation…

Artificial Intelligence · Computer Science 2026-02-24 Stephan Rabanser , Sayash Kapoor , Peter Kirgis , Kangheng Liu , Saiteja Utpala , Arvind Narayanan

While research on explainable AI (XAI) is booming and explanation techniques have proven promising in many application domains, standardised human-centred evaluation procedures are still missing. In addition, current evaluation procedures…

Human-Computer Interaction · Computer Science 2025-06-18 Ivania Donoso-Guzmán , Jeroen Ooge , Denis Parra , Katrien Verbert

Employing voice-based emotion recognition function in artificial intelligence (AI) product will improve the user experience. Most of researches that have been done only focus on the speech collected under controlled conditions. The…

Audio and Speech Processing · Electrical Eng. & Systems 2018-03-06 Fei Tao , Gang Liu , Qingen Zhao

Voice assistants (VAs) are typically evaluated through task performance metrics and self-report questionnaires, but people's voices themselves carry rich paralinguistic cues that reveal affect, effort, and interaction breakdowns. We present…

Human-Computer Interaction · Computer Science 2026-03-23 Yong Ma , Xuesong Zhang , Xuedong Zhang , Natalia Bartłomiejczyk , Seungwoo Je , Adrian Holzer , Morten Fjeld , Andreas Butz

The Voice Conversion Challenge 2020 is the third edition under its flagship that promotes intra-lingual semiparallel and cross-lingual voice conversion (VC). While the primary evaluation of the challenge submissions was done through…

Audio and Speech Processing · Electrical Eng. & Systems 2020-09-09 Rohan Kumar Das , Tomi Kinnunen , Wen-Chin Huang , Zhenhua Ling , Junichi Yamagishi , Yi Zhao , Xiaohai Tian , Tomoki Toda

Many important decisions in our everyday lives, such as authentication via biometric models, are made by Artificial Intelligence (AI) systems. These can be in poor alignment with human expectations, and testing them on clear-cut existing…

Human-Computer Interaction · Computer Science 2024-09-20 Lukas Mecke , Daniel Buschek , Uwe Gruenefeld , Florian Alt

The number and importance of AI-based systems in all domains is growing. With the pervasive use and the dependence on AI-based systems, the quality of these systems becomes essential for their practical usage. However, quality assurance for…

Software Engineering · Computer Science 2023-08-02 Michael Felderer , Rudolf Ramler

Agent benchmarks typically report only final outcomes: pass or fail. This threatens evaluation credibility in three ways. First, scores may be inflated or deflated by shortcuts and benchmark artifacts, misrepresenting capability. Second,…

Evaluation is no longer a final checkpoint in the machine learning lifecycle. As AI systems evolve from static models to compound, tool-using agents, evaluation becomes a core control function. The question is no longer "How good is the…

Computation and Language · Computer Science 2026-02-23 Ali El Filali , Inès Bedar

Software testing is a crucial phase in the software development lifecycle (SDLC), ensuring that products meet necessary functional, performance, and quality benchmarks before release. Despite advancements in automation, traditional methods…

Software Engineering · Computer Science 2026-03-10 Mohammad Baqar , Rajat Khanda

LLM applications are AI systems whose nondeterministic outputs and evolving model behavior make traditional testing insufficient for release governance. We present an automated self-testing framework that introduces quality gates with…

Software Engineering · Computer Science 2026-05-22 Alexandre Cristovão Maiorano

Validity, reliability, and fairness are core ethical principles embedded in classical argument-based assessment validation theory. These principles are also central to the Standards for Educational and Psychological Testing (2014) which…

Computers and Society · Computer Science 2024-11-06 Jill Burstein , Geoffrey T. LaFlair

The recent years witness a trend of applying large-scale distributed deep learning in both business and scientific computing areas, whose goal is to speed up the training time to achieve a state-of-the-art quality. The HPC community feels a…

Performance · Computer Science 2020-07-02 Zihan Jiang , Lei Wang , Xingwang Xiong , Wanling Gao , Chunjie Luo , Fei Tang , Chuanxin Lan , Hongxiao Li , Jianfeng Zhan
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