Related papers: Understanding Privacy Norms Around LLM-Based Chatb…
Individuals are increasingly relying on large language model (LLM)-enabled conversational agents for emotional support. While prior research has examined privacy and security issues in chatbots specifically designed for mental health…
Through advances in their conversational abilities, chatbots have started to request and process an increasing variety of sensitive personal information. The accurate disclosure of sensitive information is essential where it is used to…
LLM-powered chatbots are becoming widely adopted in applications such as healthcare, personal assistants, industry hiring decisions, etc. In many of these cases, chatbots are fed sensitive, personal information in their prompts, as samples…
Hundreds of millions of users now hold detailed, multi-turn conversations with ChatGPT and similar LLM assistants. We measure two privacy-relevant features of these conversations on a corpus of complete ChatGPT histories donated by over…
Large language models (LLMs) chatbots like ChatGPT are increasingly used for mental health support. They offer accessible, therapeutic support but also raise concerns about misinformation, over-reliance, and risks in high-stakes contexts of…
Introduction: The use of chatbots is becoming increasingly important across various aspects of daily life. However, the privacy concerns associated with these communications have not yet been thoroughly addressed. The aim of this study was…
Measuring personal disclosures made in human-chatbot interactions can provide a better understanding of users' AI literacy and facilitate privacy research for large language models (LLMs). We run an extensive, fine-grained analysis on the…
Ask ChatGPT about vacation planning, and it may infer your income. Ask it about medication, and it may infer your medical history. Because such inferences can expose more information than users intend to reveal, prior work argues that they…
Alignment research on large language models (LLMs) increasingly depends on understanding how these systems are used in everyday contexts. Yet naturalistic interaction data is difficult to access due to privacy constraints and platform…
The widespread adoption of conversational AI platforms has introduced new security and privacy risks. While these risks and their mitigation strategies have been extensively researched from a technical perspective, users' perceptions of…
Many people suffer from mental health problems but not everyone seeks professional help or has access to mental health care. AI chatbots have increasingly become a go-to for individuals who either have mental disorders or simply want…
Conversational agents (CAs) (e.g., chatbots) are increasingly used in settings where users disclose sensitive information, raising significant privacy concerns. Because privacy judgments are highly contextual, supporting users to engage in…
As Conversational Artificial Intelligence (AI) becomes more integrated into everyday life, AI-powered chatbot mobile applications are increasingly adopted across industries, particularly in the healthcare domain. These chatbots offer…
The widespread use of Large Language Model (LLM)-based conversational agents (CAs), especially in high-stakes domains, raises many privacy concerns. Building ethical LLM-based CAs that respect user privacy requires an in-depth understanding…
People increasingly rely on online sources for health information seeking due to their convenience and timeliness, traditionally using search engines like Google as the primary search agent. Recently, the emergence of generative Artificial…
While robots have previously utilized rule-based systems or probabilistic models for user interaction, the rapid evolution of large language models (LLMs) presents new opportunities to develop LLM-powered robots for enhanced human-robot…
Large language models (LLMs), like ChatGPT, are capable of computing affectionately nuanced text that therefore can shape online interactions, including dating. This study explores how individuals experience closeness and romantic interest…
While Large Language Models (LLMs) are rapidly integrating into daily life, research on their risks often remains lab-based and disconnected from the problems users encounter "in the wild." While recent HCI research has begun to explore…
Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…