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With the recent success of large language models (LLMs), the idea of AI-augmented Business Process Management systems is becoming more feasible. One of their essential characteristics is the ability to be conversationally actionable,…

Artificial Intelligence · Computer Science 2026-04-21 Nataliia Klievtsova , Timotheus Kampik , Juergen Mangler , Stefanie Rinderle-Ma

Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. To develop an effective CRS, the support of high-quality datasets is essential. Existing CRS datasets mainly focus on…

Computation and Language · Computer Science 2020-11-03 Kun Zhou , Yuanhang Zhou , Wayne Xin Zhao , Xiaoke Wang , Ji-Rong Wen

Growing attention has been paid in Conversational Recommendation System (CRS), which works as a conversation-based and recommendation task-oriented tool to provide items of interest and explore user preference. However, existing work in CRS…

Artificial Intelligence · Computer Science 2022-08-19 Bingbing Wen , Xiaoning Bu , Chirag Shah

Recently, large language models (LLMs) have been introduced into recommender systems (RSs), either to enhance traditional recommendation models (TRMs) or serve as recommendation backbones. However, existing LLM-based RSs often do not fully…

Information Retrieval · Computer Science 2025-05-27 Bowen Zheng , Xiaolei Wang , Enze Liu , Xi Wang , Lu Hongyu , Yu Chen , Wayne Xin Zhao , Ji-Rong Wen

Modern recommendation systems typically follow two complementary paradigms: collaborative filtering, which models long-term user preferences from historical interactions, and conversational recommendation systems (CRS), which interact with…

Information Retrieval · Computer Science 2025-06-24 Vinaik Chhetri , Yousaf Reza , Moghis Fereidouni , Srijata Maji , Umar Farooq , AB Siddique

Intent-aware session recommendation (ISR) is pivotal in discerning user intents within sessions for precise predictions. Traditional approaches, however, face limitations due to their presumption of a uniform number of intents across all…

Computation and Language · Computer Science 2024-08-29 Zhu Sun , Hongyang Liu , Xinghua Qu , Kaidong Feng , Yan Wang , Yew-Soon Ong

The conversational recommendation system (CRS) has been criticized regarding its user experience in real-world scenarios, despite recent significant progress achieved in academia. Existing evaluation protocols for CRS may prioritize…

Computation and Language · Computer Science 2024-05-07 Chen Huang , Peixin Qin , Yang Deng , Wenqiang Lei , Jiancheng Lv , Tat-Seng Chua

Conversational Recommendation System (CRS) is a rapidly growing research area that has gained significant attention alongside advancements in language modelling techniques. However, the current state of conversational recommendation faces…

Computation and Language · Computer Science 2023-10-26 Xi Wang , Hossein A. Rahmani , Jiqun Liu , Emine Yilmaz

The growing ubiquity of Extended Reality (XR) is driving Conversational Recommendation Systems (CRS) toward visually immersive experiences. We formalize this paradigm as Immersive CRS (ICRS), where recommended items are highlighted directly…

Information Retrieval · Computer Science 2026-04-14 Jiazhou Liang , Yifan Simon Liu , David Guo , Minqi Sun , Yilun Jiang , Scott Sanner

Traditional recommender systems (RS) have been primarily optimized for accuracy and short-term engagement, often overlooking transparency and trustworthiness. Recently, platforms such as Amazon and Instagram have begun providing…

Information Retrieval · Computer Science 2026-01-07 Chung Park , Taesan Kim , Hyeongjun Yun , Dongjoon Hong , Junui Hong , Kijung Park , MinCheol Cho , Mira Myong , Jihoon Oh , Min sung Choi

Nowadays there are more and more items available online, this makes it hard for users to find items that they like. Recommender systems aim to find the item who best suits the user, using his historical interactions. Depending on the…

Information Retrieval · Computer Science 2023-04-19 Theo Nommay

Conversational recommender systems (CRS) explicitly solicit users' preferences for improved recommendations on the fly. Most existing CRS solutions count on a single policy trained by reinforcement learning for a population of users.…

Artificial Intelligence · Computer Science 2023-02-17 Zhendong Chu , Hongning Wang , Yun Xiao , Bo Long , Lingfei Wu

The application of machine learning techniques to large-scale personalized recommendation problems is a challenging task. Such systems must make sense of enormous amounts of implicit feedback in order to understand user preferences across…

Information Retrieval · Computer Science 2019-01-15 Thom Lake , Sinead A. Williamson , Alexander T. Hawk , Christopher C. Johnson , Benjamin P. Wing

Conversational recommender systems (CRSs) capture user preference through textual information in dialogues. However, they suffer from data sparsity on two fronts: the dialogue space is vast and linguistically diverse, while the item space…

Information Retrieval · Computer Science 2025-07-02 Sixiao Zhang , Mingrui Liu , Cheng Long , Wei Yuan , Hongxu Chen , Xiangyu Zhao , Hongzhi Yin

Large Language Model (LLM)-based recommendation systems leverage powerful language models to generate personalized suggestions by processing user interactions and preferences. Unlike traditional recommendation systems that rely on…

Information Retrieval · Computer Science 2025-05-05 Tina Khezresmaeilzadeh , Jiang Zhang , Dimitrios Andreadis , Konstantinos Psounis

Large Language Models (LLMs) and chatbots show significant promise in streamlining the legal intake process. This advancement can greatly reduce the workload and costs for legal aid organizations, improving availability while making legal…

Computers and Society · Computer Science 2023-11-23 Nick Goodson , Rongfei Lu

Large Language Models (LLMs) have recently shown impressive abilities in handling various natural language-related tasks. Among different LLMs, current studies have assessed ChatGPT's superior performance across manifold tasks, especially…

Recommender systems (RecSys) have become critical tools for enhancing user engagement by delivering personalized content across diverse digital platforms. Recent advancements in large language models (LLMs) demonstrate significant potential…

Information Retrieval · Computer Science 2025-10-16 Yi Zhang , Lili Xie , Ruihong Qiu , Jiajun Liu , Sen Wang

Conversational recommendation system (CRS) is able to obtain fine-grained and dynamic user preferences based on interactive dialogue. Previous CRS assumes that the user has a clear target item. However, for many users who resort to CRS,…

Information Retrieval · Computer Science 2022-02-08 Yiming Zhang , Lingfei Wu , Qi Shen , Yitong Pang , Zhihua Wei , Fangli Xu , Bo Long , Jian Pei

We present an extensible user simulation toolkit to facilitate automatic evaluation of conversational recommender systems. It builds on an established agenda-based approach and extends it with several novel elements, including user…

Information Retrieval · Computer Science 2023-01-25 Jafar Afzali , Aleksander Mark Drzewiecki , Krisztian Balog , Shuo Zhang