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Usability issues can hinder the effective use of software. Therefore, various techniques are deployed to diagnose and mitigate them. However, these techniques are costly and time-consuming, particularly in iterative design and development.…

Human-Computer Interaction · Computer Science 2025-04-03 Eduard Kuric , Peter Demcak , Matus Krajcovic , Jan Lang

Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…

Software analytics in augmented reality (AR) is said to have great potential. One reason why this potential is not yet fully exploited may be usability problems of the AR user interfaces. We present an iterative and qualitative usability…

Human-Computer Interaction · Computer Science 2020-08-17 David Baum , Stefan Bechert , Ulrich Eisenecker , Isabelle Meichsner , Richard Müller

Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven…

Human-Computer Interaction · Computer Science 2026-02-23 Alexandra Neagu , Marcus Messer , Peter Johnson , Rhodri Nelson

Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…

Human-Computer Interaction · Computer Science 2021-11-29 Anurag Aribandi , Divyanshu Agrawal , Dipanjan Chakraborty

Collaborative assistants, or chatbots, are data-driven decision support systems that enable natural interaction for task completion. While they can meet critical needs in modern society, concerns about their reliability and trustworthiness…

Computation and Language · Computer Science 2025-04-16 Biplav Srivastava , Kausik Lakkaraju , Nitin Gupta , Vansh Nagpal , Bharath C. Muppasani , Sara E. Jones

This is the study that presents an AI-Python-based chatbot that helps students to learn programming by demonstrating solutions to such problems as debugging errors, solving syntax problems or converting abstract theoretical concepts to…

Software Engineering · Computer Science 2025-09-26 Sayed Mahbub Hasan Amiri , Md Mainul Islam

Autonomous multimodal language models are rapidly evolving into web agents that can browse, click, and purchase items on behalf of users, posing a threat to display advertising designed for human eyes. Yet little is known about how these…

Information Retrieval · Computer Science 2025-11-13 Joel Nitu , Heidrun Mühle , Andreas Stöckl

BlenderBot 2.0 is a dialogue model that represents open-domain chatbots by reflecting real-time information and remembering user information for an extended period using an internet search module and multi-session. Nonetheless, the model…

Computation and Language · Computer Science 2022-07-11 Jungseob Lee , Midan Shim , Suhyune Son , Chanjun Park , Yujin Kim , Heuiseok Lim

AI text-to-app tools promise high quality applications and websites in minutes, yet no public benchmark rigorously verifies those claims. We introduce UI-Bench, the first large-scale benchmark that evaluates visual excellence across…

Computation and Language · Computer Science 2025-09-05 Sam Jung , Agustin Garcinuno , Spencer Mateega

Individuals are increasingly relying on large language model (LLM)-enabled conversational agents for emotional support. While prior research has examined privacy and security issues in chatbots specifically designed for mental health…

Computers and Society · Computer Science 2025-07-16 Jabari Kwesi , Jiaxun Cao , Riya Manchanda , Pardis Emami-Naeini

Since ChatGPT has emerged as a major AIGC model, providing high-quality responses across a wide range of applications (including software development and maintenance), it has attracted much interest from many individuals. ChatGPT has great…

Computation and Language · Computer Science 2023-10-24 Arslan Akram

Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading…

Software Engineering · Computer Science 2020-09-21 Marcos Baez , Florian Daniel , Fabio Casati , Boualem Benatallah

LGBTQ+ individuals are increasingly turning to chatbots powered by large language models (LLMs) to meet their mental health needs. However, little research has explored whether these chatbots can adequately and safely provide tailored…

Human-Computer Interaction · Computer Science 2024-02-15 Zilin Ma , Yiyang Mei , Yinru Long , Zhaoyuan Su , Krzysztof Z. Gajos

As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is…

Human-Computer Interaction · Computer Science 2025-10-09 Lifei Wang , Natalie Friedman , Chengchao Zhu , Zeshu Zhu , S. Joy Mountford

Agricultural decision-making increasingly requires multimodal systems that can transform visual observations into reliable, executable actions. However, existing agricultural multimodal benchmarks mainly evaluate final-answer correctness…

Computer Vision and Pattern Recognition · Computer Science 2026-05-22 Zi Ye , Yibin Wen , Xiaoya Fan , Xinyu Zhang , Jing Wu , Kun Zeng , Zurong Mai , Jiarui Zhang , Bohan Shi , Juepeng Zheng , Jianxi Huang , Yutong Lu , Haohuan Fu

The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…

Computers and Society · Computer Science 2023-06-28 Sabine Theis , Sophie Jentzsch , Fotini Deligiannaki , Charles Berro , Arne Peter Raulf , Carmen Bruder

Millions of patients are already using large language model (LLM) chatbots for medical advice on a regular basis, raising patient safety concerns. This physician-led red-teaming study compares the safety of four publicly available…

Bicycle safety is important for bikeability and transportation efficiency. However, conventional surveys often fall short in capturing how people actually perceive cycling environments because they rely heavily on respondents' recall rather…

Computers and Society · Computer Science 2026-04-10 Feiyang Ren , Zhaoxi Zhang , Tamir Mendel , Takahiro Yabe

Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack…

Human-Computer Interaction · Computer Science 2023-11-22 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll
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