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Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…

Computation and Language · Computer Science 2021-01-01 Yi-Chia Wang , Alexandros Papangelis , Runze Wang , Zhaleh Feizollahi , Gokhan Tur , Robert Kraut

The integration of Conversational Agents (CAs) into daily life offers opportunities to tackle global challenges, leading to the emergence of Conversational AI for Social Good (CAI4SG). This paper examines the advancements of CAI4SG using a…

Human-Computer Interaction · Computer Science 2026-01-22 Yi-Chieh Lee , Junti Zhang , Tianqi Song , Yugin Tan

Building a machine learning driven spoken dialog system for goal-oriented interactions involves careful design of intents and data collection along with development of intent recognition models and dialog policy learning algorithms. The…

Computation and Language · Computer Science 2019-12-24 Saurav Sahay , Shachi H Kumar , Eda Okur , Haroon Syed , Lama Nachman

Embodied conversational agents (ECAs) are increasingly more realistic and capable of dynamic conversations. In online surveys, anthropomorphic agents could help address issues like careless responding and satisficing, which originate from…

Human-Computer Interaction · Computer Science 2025-08-05 Matus Krajcovic , Peter Demcak , Eduard Kuric

Emotional cues frequently arise and shape group dynamics in interactive settings where multiple humans and artificial agents communicate through shared digital channels. While artificial agents lack intrinsic emotional states, they can…

Human-Computer Interaction · Computer Science 2025-07-17 Fernando Koch , Jessica Nahulan , Jeremy Fox , Martin Keen

Socially interactive agents are gaining prominence in domains like healthcare, education, and service contexts, particularly virtual agents due to their inherent scalability. To facilitate authentic interactions, these systems require…

Human-Computer Interaction · Computer Science 2025-01-22 Oliver Chojnowski , Alexander Eberhard , Michael Schiffmann , Ana Müller , Anja Richert

The main goal of this project is to create a new software artefact: a custom Generative Pre-trained Transformer (GPT) for developers to discuss and solve ethical issues through AI engineering. This conversational agent will provide…

Software Engineering · Computer Science 2024-01-23 Lauren Olson

Adaptive agent design offers a way to improve human-AI collaboration on time-sensitive tasks in rapidly changing environments. In such cases, to ensure the human maintains an accurate understanding of critical task elements, an assistive…

Artificial Intelligence · Computer Science 2025-10-28 Anwesha Das , John Duff , Jörg Hoffmann , Vera Demberg

Recent research on proactive conversational agents (PCAs) mainly focuses on improving the system's capabilities in anticipating and planning action sequences to accomplish tasks and achieve goals before users articulate their requests. This…

Information Retrieval · Computer Science 2024-04-22 Yang Deng , Lizi Liao , Zhonghua Zheng , Grace Hui Yang , Tat-Seng Chua

Multi-agent models are a suitable starting point to model complex social interactions. However, as the complexity of the systems increase, we argue that novel modeling approaches are needed that can deal with inter-dependencies at different…

Artificial Intelligence · Computer Science 2018-09-25 Frank Dignum

Conversational AI agents are commonly applied within single-user, turn-taking scenarios. The interaction mechanics of these scenarios are trivial: when the user enters a message, the AI agent produces a response. However, the interaction…

Conversational agents are consistently growing in popularity and many people interact with them every day. While many conversational agents act as personal assistants, they can have many different goals. Some are task-oriented, such as…

This article proposes an embodied conversational agent named Arthur. In addition to being able to talk to a person (using text and voice), he is also able to recognize the person he is talking to and detect his/her expressed emotion through…

Human-Computer Interaction · Computer Science 2021-04-28 Paulo Knob , Willian S. Dias , Natanael Kuniechick , Joao Moraes , Soraia Raupp Musse

The progressive advent of artificial intelligence machines may represent both an opportunity or a threat. In order to have an idea of what is coming we propose a model that simulate a Human-AI ecosystem. In particular we consider systems…

Human-Computer Interaction · Computer Science 2022-10-12 Pierluigi Contucci , János Kertész , Godwin Osabutey

Mobile GUI agents can automate smartphone tasks by interacting directly with app interfaces, but how they should communicate with users during execution remains underexplored. Existing systems rely on two extremes: foreground execution,…

Human-Computer Interaction · Computer Science 2026-04-24 Jeonghyeon Kim , Byeongjun Joung , Junwon Lee , Joohyung Lee , Taehoon Min , Sunjae Lee

With the proliferation of web technologies it becomes more and more important to make the traditional negotiation pricing mechanism automated and intelligent. The behaviour of software agents which negotiate on behalf of humans is…

Multiagent Systems · Computer Science 2013-11-26 Mohammad Irfan Bala , Sheetal Vij , Debajyoti Mukhopadhyay

Many intelligent systems currently interact with others using at least one of fixed communication inputs or preset responses, resulting in rigid interaction experiences and extensive efforts developing a variety of scenarios for the system.…

Artificial Intelligence · Computer Science 2019-09-17 Richard G. Freedman , Yi Ren Fung , Roman Ganchin , Shlomo Zilberstein

Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading…

Software Engineering · Computer Science 2020-09-21 Marcos Baez , Florian Daniel , Fabio Casati , Boualem Benatallah

The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-06-08 Wei Wei , Jiayi Liu , Xianling Mao , Guibing Guo , Feida Zhu , Pan Zhou , Yuchong Hu

In this paper, we analyze the performance of an agent developed according to a well-accepted appraisal theory of human emotion with respect to how it modulates play in the context of a social dilemma. We ask if the agent will be capable of…

Artificial Intelligence · Computer Science 2021-07-19 Moojan Ghafurian , Neil Budnarain , Jesse Hoey