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Online platforms are seeing increasing amounts of AI-generated content -- text and other forms of media that are made or co-created with generative AI. This trend suggests platforms may need to establish governance frameworks, including…
Dark personality traits have long been associated with antisocial and toxic online behaviors, yet their relationship with observable online activity remains unclear. We investigate the association between validated dark personality…
Creating anonymity means cutting connections. A common goal in this context is to prevent accountability. This prevention of accountability can be problematic, for example, if it leads to delinquents remaining undetected. However,…
We consider the problem of how a platform designer, owner, or operator can improve the design and operation of a digital platform by leveraging a computational cognitive model that represents users's folk theories about a platform as a…
The complex unfolding of the US opioid epidemic in the last 20 years has been the subject of a large body of medical and pharmacological research, and it has sparked a multidisciplinary discussion on how to implement interventions and…
Video-sharing platforms (VSPs) have been increasingly embracing social features such as likes, comments, and Danmaku to boost user engagement. However, viewers may post inappropriate content through video commentary to gain attention or…
Community rules play a key part in enabling or constraining the behaviors of members in online communities. However, little is unknown regarding whether and to what degree changing rules actually affects community dynamics. In this paper,…
Online social networks like Twitter actively monitor their platform to identify accounts that go against their rules. Twitter enforces account level moderation, i.e. suspension of a Twitter account in severe cases of platform abuse. A point…
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work…
The proliferation of harmful content on online platforms is a major societal problem, which comes in many different forms including hate speech, offensive language, bullying and harassment, misinformation, spam, violence, graphic content,…
Roblox is among the most popular online gaming platforms, used by hundreds of millions of users every day. A substantial portion of these users are underage, who are at a greater risk, where abusive users may utilize Roblox's real-time chat…
Rules are a critical component of the functioning of nearly every online community, yet it is challenging for community moderators to make data-driven decisions about what rules to set for their communities. The connection between a…
It has been a widely shared concern that social media reinforces echo chambers of like-minded users and exacerbate political polarization. While fostering interactions across party lines is recognized as an important strategy to break echo…
Online social platforms centered around content creators often allow comments on content, where creators moderate the comments they receive. As creators can face overwhelming numbers of comments, with some of them harassing or hateful,…
Social media users often hold several accounts in their effort to multiply the spread of their thoughts, ideas, and viewpoints. In the particular case of objectionable content, users tend to create multiple accounts to bypass the combating…
Social media platforms offer flagging, a technical feature that empowers users to report inappropriate posts or bad actors to reduce online harm. The deceptively simple flagging interfaces on nearly all major social media platforms disguise…
Engaging with diverse political views is important for reaching better collective decisions, however, users online tend to remain confined within ideologically homogeneous spaces. In this work, we study users who are members of these spaces…
The proliferation of harmful and offensive content is a problem that many online platforms face today. One of the most common approaches for moderating offensive content online is via the identification and removal after it has been posted,…
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporarily blocking the perpetrator. Such actions, however, come…
This paper aims to survey various techniques utilized for content moderation in end-to-end encryption systems. We assess the challenging aspect of content moderation: maintaining a safe platform while assuring user privacy. We study the…