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Large Language Models (LLMs) have unlocked new capabilities and applications; however, evaluating the alignment with human preferences still poses significant challenges. To address this issue, we introduce Chatbot Arena, an open platform…

Recommender systems (RecSys) are widely used across various modern digital platforms and have garnered significant attention. Traditional recommender systems usually focus only on fixed and simple recommendation scenarios, making it…

Information Retrieval · Computer Science 2026-02-03 Jiani Huang , Shijie Wang , Liang-bo Ning , Wenqi Fan , Shuaiqiang Wang , Dawei Yin , Qing Li

Search-augmented language models combine web search with Large Language Models (LLMs) to improve response groundedness and freshness. However, analyzing these systems remains challenging: existing datasets are limited in scale and narrow in…

Recommender systems (RecSys) have become critical tools for enhancing user engagement by delivering personalized content across diverse digital platforms. Recent advancements in large language models (LLMs) demonstrate significant potential…

Information Retrieval · Computer Science 2025-10-16 Yi Zhang , Lili Xie , Ruihong Qiu , Jiajun Liu , Sen Wang

Recommender systems operate in an inherently dynamical setting. Past recommendations influence future behavior, including which data points are observed and how user preferences change. However, experimenting in production systems with real…

Information Retrieval · Computer Science 2020-11-17 Karl Krauth , Sarah Dean , Alex Zhao , Wenshuo Guo , Mihaela Curmei , Benjamin Recht , Michael I. Jordan

Conversational recommender systems (CRS) enhance user experience through multi-turn interactions, yet evaluating CRS remains challenging. User simulators can provide comprehensive evaluations through interactions with CRS, but building…

Human-Computer Interaction · Computer Science 2025-08-01 Luyu Chen , Quanyu Dai , Zeyu Zhang , Xueyang Feng , Mingyu Zhang , Pengcheng Tang , Xu Chen , Yue Zhu , Zhenhua Dong

Recommender systems are central to online services, enabling users to navigate through massive amounts of content across various domains. However, their evaluation remains challenging due to the disconnect between offline metrics and online…

Information Retrieval · Computer Science 2026-04-14 Nicolas Bougie , Gian Maria Marconi , Xiaotong Ye , Narimasa Watanabe

In recent years, integrating large language models (LLMs) into recommender systems has created new opportunities for improving recommendation quality. However, a comprehensive benchmark is needed to thoroughly evaluate and compare the…

Information Retrieval · Computer Science 2025-10-30 Qijiong Liu , Jieming Zhu , Lu Fan , Kun Wang , Hengchang Hu , Wei Guo , Yong Liu , Xiao-Ming Wu

With the rapid development of online services, recommender systems (RS) have become increasingly indispensable for mitigating information overload. Despite remarkable progress, conventional recommendation models (CRM) still have some…

Information Retrieval · Computer Science 2024-07-10 Jianghao Lin , Xinyi Dai , Yunjia Xi , Weiwen Liu , Bo Chen , Hao Zhang , Yong Liu , Chuhan Wu , Xiangyang Li , Chenxu Zhu , Huifeng Guo , Yong Yu , Ruiming Tang , Weinan Zhang

Recommender systems are widely used in online services, with embedding-based models being particularly popular due to their expressiveness in representing complex signals. However, these models often function as a black box, making them…

Information Retrieval · Computer Science 2024-06-25 Yuxuan Lei , Jianxun Lian , Jing Yao , Xu Huang , Defu Lian , Xing Xie

Assessing the effectiveness of large language models (LLMs) presents substantial challenges. The method of conducting human-annotated battles in an online Chatbot Arena is a highly effective evaluative technique. However, this approach is…

Computation and Language · Computer Science 2024-07-16 Haipeng Luo , Qingfeng Sun , Can Xu , Pu Zhao , Qingwei Lin , Jianguang Lou , Shifeng Chen , Yansong Tang , Weizhu Chen

Large language models (LLMs) are increasingly used in interactive applications, and human evaluation remains the gold standard for assessing their performance in multi-turn conversations. Since human studies are costly, time-consuming, and…

Computation and Language · Computer Science 2025-10-10 Yao Dou , Michel Galley , Baolin Peng , Chris Kedzie , Weixin Cai , Alan Ritter , Chris Quirk , Wei Xu , Jianfeng Gao

Both in academic and industry-based research, online evaluation methods are seen as the golden standard for interactive applications like recommendation systems. Naturally, the reason for this is that we can directly measure utility metrics…

Information Retrieval · Computer Science 2022-09-20 Imad Aouali , Amine Benhalloum , Martin Bompaire , Benjamin Heymann , Olivier Jeunen , David Rohde , Otmane Sakhi , Flavian Vasile

As LLMs continuously evolve, there is an urgent need for a reliable evaluation method that delivers trustworthy results promptly. Currently, static benchmarks suffer from inflexibility and unreliability, leading users to prefer human voting…

Computation and Language · Computer Science 2024-10-08 Ruochen Zhao , Wenxuan Zhang , Yew Ken Chia , Weiwen Xu , Deli Zhao , Lidong Bing

The emergence of agentic recommender systems powered by Large Language Models (LLMs) represents a paradigm shift in personalized recommendations, leveraging LLMs' advanced reasoning and role-playing capabilities to enable autonomous,…

Information Retrieval · Computer Science 2025-05-29 Yu Shang , Peijie Liu , Yuwei Yan , Zijing Wu , Leheng Sheng , Yuanqing Yu , Chumeng Jiang , An Zhang , Fengli Xu , Yu Wang , Min Zhang , Yong Li

Large language models (LLMs) have shown promise in providing scalable mental health support, while evaluating their counseling capability remains crucial to ensure both efficacy and safety. Existing evaluations are limited by the static…

Computation and Language · Computer Science 2025-05-07 Shijing Zhu , Zhuang Chen , Guanqun Bi , Binghang Li , Yaxi Deng , Dazhen Wan , Libiao Peng , Xiyao Xiao , Rongsheng Zhang , Tangjie Lv , Zhipeng Hu , FangFang Li , Minlie Huang

Recent advancements have showcased the potential of Large Language Models (LLMs) in executing reasoning tasks, particularly facilitated by Chain-of-Thought (CoT) prompting. While tasks like arithmetic reasoning involve clear, definitive…

Information Retrieval · Computer Science 2024-08-05 Alicia Y. Tsai , Adam Kraft , Long Jin , Chenwei Cai , Anahita Hosseini , Taibai Xu , Zemin Zhang , Lichan Hong , Ed H. Chi , Xinyang Yi

Recommender systems have traditionally followed modular architectures comprising candidate generation, multi-stage ranking, and re-ranking, each trained separately with supervised objectives and hand-engineered features. While effective in…

Information Retrieval · Computer Science 2025-10-06 Rahul Raja , Anshaj Vats , Arpita Vats , Anirban Majumder

Recommender systems are essential components of many online platforms, yet traditional approaches still struggle with understanding complex user preferences and providing explainable recommendations. The emergence of Large Language Model…

Information Retrieval · Computer Science 2025-03-05 Qiyao Peng , Hongtao Liu , Hua Huang , Qing Yang , Minglai Shao

Recent advancements in recommendation systems have shifted towards more comprehensive and personalized recommendations by utilizing large language models (LLM). However, effectively integrating LLM's commonsense knowledge and reasoning…

Information Retrieval · Computer Science 2023-08-22 Zhixuan Chu , Hongyan Hao , Xin Ouyang , Simeng Wang , Yan Wang , Yue Shen , Jinjie Gu , Qing Cui , Longfei Li , Siqiao Xue , James Y Zhang , Sheng Li
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