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Large Language Models (LLMs) exhibit substantial capabilities yet encounter challenges, including hallucination, outdated knowledge, and untraceable reasoning processes. Retrieval-augmented generation (RAG) has emerged as a promising…
We present ChatR1, a reasoning framework based on reinforcement learning (RL) for conversational question answering (CQA). Reasoning plays an important role in CQA, where user intent evolves across dialogue turns, and utterances are often…
This paper presents a chatbot-based system to engage young Spanish people in the awareness of certain mental disorders through a self-disclosure technique. The study was carried out in a population of teenagers aged between 12 and 18 years.…
This paper discusses the potential for integrating Generative Artificial Intelligence (GenAI) into professional heritage practice with the aim of enhancing the accessibility of public-facing guidance documents. We developed HAZEL, a GenAI…
Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…
Chatbots' role in fostering self-reflection is now widely recognized, especially in inducing users' behavior change. While the benefits of 24/7 availability, scalability, and consistent responses have been demonstrated in contexts such as…
Emotional well-being significantly influences mental health and overall quality of life. As therapy chatbots become increasingly prevalent, their ability to comprehend and respond empathetically to users' emotions remains limited. This…
Social robots hold promise for reducing job interview anxiety, yet designing agents that provide both psychological safety and instructional guidance remains challenging. Through a three-phase iterative design study (N = 8), we empirically…
With the rapid advancement of Artificial Intelligence, particularly in Natural Language Processing, Large Language Models (LLMs) have become pivotal in educational question-answering systems, especially university admission chatbots.…
Campus well-being underpins academic success, yet many universities lack effective methods for monitoring satisfaction and detecting mental health risks. This dissertation addresses these gaps through prevention (improving feedback…
Cognitive behavioral therapy (CBT) is a widely used therapeutic method for guiding individuals toward restructuring their thinking patterns as a means of addressing anxiety, depression, and other challenges. We developed a large language…
The GPT (Generative Pre-trained Transformer) language models are an artificial intelligence and natural language processing technology that enables automatic text generation. There is a growing interest in applying GPT language models to…
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and…
Developing an efficient retriever to retrieve knowledge from a large-scale knowledge base (KB) is critical for task-oriented dialogue systems to effectively handle localized and specialized tasks. However, widely used generative models such…
This study investigates how undergraduate students engage with ChatGPT in self-directed learning contexts. Analyzing naturalistic interaction logs, we identify five dominant use categories of ChatGPT: information seeking, content…
The rise of AI has brought remarkable advancements in education, with AI models demonstrating their ability to analyse and provide instructive solutions to complex problems. This study compared and analysed the responses of four Generative…
Chatbots have become popular in educational settings, revolutionizing how students interact with material and how teachers teach. We present Curriculum-Driven EduBot, a framework for developing a chatbot that combines the interactive…
There has recently been growing interest in conversational agents with long-term memory which has led to the rapid development of language models that use retrieval-augmented generation (RAG). Until recently, most work on RAG has focused on…
Recent advances in large language models (LLMs) have led to the development of powerful AI chatbots capable of engaging in natural and human-like conversations. However, these chatbots can be potentially harmful, exhibiting manipulative,…
Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with…