Related papers: First-Person Fairness in Chatbots

A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…

As machine learning models evolve, maintaining transparency demands more human-centric explainable AI techniques. Counterfactual explanations, with roots in human reasoning, identify the minimal input changes needed to obtain a given output…

Background: The increasing deployment of Conversational Artificial Intelligence (CAI) in mental health interventions necessitates an evaluation of their efficacy in rectifying cognitive biases and recognizing affect in human-AI…

Recently, research into chatbots (also known as conversational agents, AI agents, voice assistants), which are computer applications using artificial intelligence to mimic human-like conversation, has grown sharply. Despite this growth,…

Fairness is a principal social value that can be observed in civilisations around the world. A manifestation of this is in social agreements, often described in texts, such as contracts. Yet, despite the prevalence of such, a fairness…

Concerns regarding fairness and bias have been raised in recent years due to the growing use of machine learning models in crucial decision-making processes, especially when it comes to delicate characteristics like gender. In order to…

Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…

Modern language models are trained on large amounts of data. These data inevitably include controversial and stereotypical content, which contains all sorts of biases related to gender, origin, age, etc. As a result, the models express…

Companies support their customers using live chats and chatbots to gain their loyalty. AFAS is a Dutch company aiming to leverage the opportunity large language models (LLMs) offer to answer customer queries with minimal to no input from…

Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…

With the impressive performance in various downstream tasks, large language models (LLMs) have been widely integrated into production pipelines, like recruitment and recommendation systems. A known issue of models trained on natural…

The integration of Large Language Models (LLMs) in information retrieval has raised a critical reevaluation of fairness in the text-ranking models. LLMs, such as GPT models and Llama2, have shown effectiveness in natural language…

Evaluating large language models typically relies on human-authored benchmarks, reference answers, and human or single-model judgments, approaches that scale poorly, become quickly outdated, and mismatch open-world deployments that depend…

Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…

Machine learning models are central to people's lives and impact society in ways as fundamental as determining how people access information. The gravity of these models imparts a responsibility to model developers to ensure that they are…

The recent advances in large language models (LLMs) have revolutionized industries such as finance, marketing, and customer service by enabling sophisticated natural language processing tasks. However, the broad adoption of LLMs brings…

Large Language Models (LLMs) are increasingly deployed in socially sensitive settings, raising concerns about fairness and biases, particularly across intersectional demographic attributes. In this paper, we systematically evaluate…

The increasing use of Large Language Models (LLMs) in a large variety of domains has sparked worries about how easily they can perpetuate stereotypes and contribute to the generation of biased content. With a focus on gender and…

While personalized recommendations are often desired by users, it can be difficult in practice to distinguish cases of bias from cases of personalization: we find that models generate racially stereotypical recommendations regardless of…

In a world of daily emerging scientific inquisition and discovery, the prolific launch of machine learning across industries comes to little surprise for those familiar with the potential of ML. Neither so should the congruent expansion of…