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Tangled multi-party dialogue contexts lead to challenges for dialogue reading comprehension, where multiple dialogue threads flow simultaneously within a common dialogue record, increasing difficulties in understanding the dialogue history…
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…
The Shout Crisis Text Line provides individuals undergoing mental health crises an opportunity to have an anonymous text message conversation with a trained Crisis Volunteer (CV). This project partners with Shout and its parent…
As more users adopt VPNs for a variety of reasons, it is important to develop empirical knowledge of their needs and mental models of what a VPN offers. Moreover, studying VPN users alone is not enough because, by using a VPN, a user…
Sentiment analysis gets increasing attention in software engineering with new tools emerging from new insights provided by researchers. Existing use cases and tools are meant to be used for textual communication such as comments on…
In this paper, we present a set of measures to quantify certain properties of threaded discussions, which are ubiquitous in online learn-ing platforms. In particular, we address how to measure the redundancy of posts, the compactness of…
During acceptance testing customers assess whether a system meets their expectations and often identify issues that should be improved. These findings have to be communicated to the developers a task we observed to be error prone,…
Audio platforms have evolved beyond entertainment. They have become central to public discourse, from podcasts and radio to WhatsApp voice notes and live streams. With millions of shows and hundreds of millions of listeners, audio platforms…
Clinicians are expected to disclose harmful medical errors to patients and families in line with ethical, regulatory, and patient care standards, yet these conversations remain challenging because of their emotional complexity and limited…
Echo chambers in online social networks, in which users prefer to interact only with ideologically-aligned peers, are believed to facilitate misinformation spreading and contribute to radicalize political discourse. In this paper, we gauge…
Visual media are powerful means of expressing emotions and sentiments. The constant generation of new content in social networks highlights the need of automated visual sentiment analysis tools. While Convolutional Neural Networks (CNNs)…
As conversational agents become increasingly common in behaviour change interventions, understanding optimal feedback delivery mechanisms becomes increasingly important. However, choosing a style that both lessens psychological reactance…
This paper investigates how collaborative AI systems can enhance user agency in identifying and evaluating misinformation on social media platforms. Traditional methods, such as personal judgment or basic fact-checking, often fall short…
Online users discuss and converse about all sorts of topics on social networks. Facebook, Twitter, Reddit are among many other networks where users can have this freedom of information sharing. The abundance of information shared over these…
Many companies have a suite of digital tools, such as Enterprise Social Networks, conferencing and document sharing software, and email, to facilitate collaboration among employees. During, or at the end of a collaboration, documents are…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
Creating shared understanding between stakeholders is essential for the success of software projects. Conflicting requirements originating from misaligned mental models can hinder the development process. The use of videos to present…
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…
Mental health is a growing global concern, prompting interest in AI-driven solutions to expand access to psychosocial support. \emph{Peer support}, grounded in lived experience, offers a valuable complement to professional care. However,…
While videoconferencing is prevalent, concurrent participation channels are limited. People experience challenges keeping up with the discussion, and misunderstanding frequently occurs. Through a formative study, we probed into the design…