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Many dialogue systems (DSs) lack characteristics humans have, such as emotion perception, factuality, and informativeness. Enhancing DSs with knowledge alleviates this problem, but, as many ways of doing so exist, keeping track of all…
Digital platforms, including online forums and helplines, have emerged as avenues of support for caregivers suffering from postpartum mental health distress. Understanding support seekers' experiences as shared on these platforms could…
This essay identifies a failure mode of AI chat systems that we term attribution laundering: the model performs substantive cognitive work and then rhetorically credits the user for having generated the resulting insights. Unlike…
Echo chambers may exclude social media users from being exposed to other opinions, therefore, can cause rampant negative effects. Among abundant evidence are the 2016 and 2020 US presidential elections conspiracy theories and polarization,…
On Reddit, the moderation queue (modqueue) is a primary interface for moderators to review reported content. Despite its central role in Reddit's community-reliant moderation model, little is known about how moderators actually use it in…
Due to the abrupt arise of pandemic worldwide, the video conferencing platforms are becoming ubiquitously available and being embedded into either various digital devices or the collaborative daily work. Even though the service provider has…
When members of ad-hoc virtual teams need to collectively ideate or deliberate, they often fail to engage with each others' perspectives in a constructive manner. At best, this leads to sub-optimal outcomes and, at worst, it can cause…
This study investigates echo chambers in social networks through an analysis of Twitter news accounts. Utilizing bias labels from the AllSides website, we construct a dataset representing six dimensions of news bias. Through manual…
We present an empirical study of user activity in online BBC discussion forums, measured by the number of posts written by individual debaters and the average sentiment of these posts. Nearly 2.5 million posts from over 18 thousand users…
Unpleasant social interactions on the road can negatively affect driving safety. At the same time, researchers have attempted to address social discomfort by exploring Conversational User Interfaces (CUIs) as social mediators. Before…
This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an unified framework for representing and manipulating…
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…
Mindfulness practice has many mental and physical well-being benefits. With the increased popularity of live stream technologies and the impact of COVID-19, many people have turned to live stream tools to participate in online meditation…
Video chat systems such as Chatroulette have become increasingly popular as a way to meet and converse one-on-one via video and audio with other users online in an open and interactive manner. At the same time, security and privacy concerns…
Typically, for analysing and modelling social phenomena, networks are a convenient framework that allows for the representation of the interconnectivity of individuals. These networks are often considered transmission structures for…
This paper characterizes the self-disclosure behavior of Reddit users across 11 different types of self-disclosure. We find that at least half of the users share some type of disclosure in at least 10% of their posts, with half of these…
How to improve the quality of conversations in online communities has attracted considerable attention recently. Having engaged, urbane, and reactive online conversations has a critical effect on the social life of Internet users. In this…
Modern organizations frequently rely on chat-based platforms (e.g., Slack, Microsoft Teams, and Discord) for day-to-day communication and decision-making. As conversations evolve, organizational knowledge can get buried, prompting repeated…
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…
Using agent-directed simulations, we investigate fluctuations in the collective emotional states on a chat network where agents interchange messages with a fixed number of moderators and emotional Bot. To design a realistic chat system, the…