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While recent research has focused on developing safeguards for generative AI (GAI) model-level content safety, little is known about how content moderation to prevent malicious content performs for end-users in real-world GAI products. To…

Human-Computer Interaction · Computer Science 2025-06-18 Lan Gao , Oscar Chen , Rachel Lee , Nick Feamster , Chenhao Tan , Marshini Chetty

Generative AI is altering how we work, learn, communicate, and participate in online communities. How might online communities be changed by generative AI? To start addressing this question, we focused on online community moderators'…

Computers and Society · Computer Science 2025-10-21 Travis Lloyd , Joseph Reagle , Mor Naaman

This study evaluates the effectiveness of ChatGPT, an advanced AI model for natural language processing, in identifying targeting and inappropriate language in online comments. With the increasing challenge of moderating vast volumes of…

Computation and Language · Computer Science 2025-05-29 Barbarestani Baran , Maks Isa , Vossen Piek

Generative Artificial Intelligence (AI) tools are increasingly deployed across social media platforms, yet their implications for user behavior and experience remain understudied, particularly regarding two critical dimensions: (1) how AI…

Human-Computer Interaction · Computer Science 2025-06-18 Anders Giovanni Møller , Daniel M. Romero , David Jurgens , Luca Maria Aiello

Content moderation is a central mechanism through which platforms attempt to balance user engagement with community governance. Yet existing research has largely treated moderation as a uniform intervention, overlooking how moderator…

Computers and Society · Computer Science 2026-05-18 Siyi Zhou , Lindsay Young , Marlon Twyman , Emilio Ferrara

Online platforms are seeing increasing amounts of AI-generated content -- text and other forms of media that are made or co-created with generative AI. This trend suggests platforms may need to establish governance frameworks, including…

Human-Computer Interaction · Computer Science 2026-03-16 Lan Gao , Abani Ahmed , Oscar Chen , Margaux Reyl , Zayna Cheema , Nick Feamster , Chenhao Tan , Kurt Thomas , Marshini Chetty

To protect users from massive hateful content, existing works studied automated hate speech detection. Despite the existing efforts, one question remains: do automated hate speech detectors conform to social media content policies? A…

Software Engineering · Computer Science 2024-03-20 Jiangrui Zheng , Xueqing Liu , Guanqun Yang , Mirazul Haque , Xing Qian , Ravishka Rathnasuriya , Wei Yang , Girish Budhrani

Commercial content moderation APIs are marketed as scalable solutions to combat online hate speech. However, the reliance on these APIs risks both silencing legitimate speech, called over-moderation, and failing to protect online platforms…

Human-Computer Interaction · Computer Science 2025-03-04 David Hartmann , Amin Oueslati , Dimitri Staufer , Lena Pohlmann , Simon Munzert , Hendrik Heuer

Advances in AI-generated content have led to wide adoption of large language models, diffusion-based visual generators, and synthetic audio tools. However, these developments raise critical concerns about misinformation, copyright…

Computation and Language · Computer Science 2025-09-30 Lele Cao

The censorship of toxic comments is often left to the judgment of imperfect models. Perspective API, a creation of Google technology incubator Jigsaw, is perhaps the most widely used toxicity classifier in industry; the model is employed by…

Computers and Society · Computer Science 2020-07-01 Elizabeth Reichert , Helen Qiu , Jasmine Bayrooti

The proliferation of AI-generated and AI-assisted text on the internet is feared to contribute to a degradation in semantic and stylistic diversity, factual accuracy, and other negative developments (sometimes subsumed under the Dead…

Computers and Society · Computer Science 2026-05-01 Jonas Dolezal , Sawood Alam , Mark Graham , Maty Bohacek

With significant advances in generative AI, new technologies are rapidly being deployed with generative components. Generative models are typically trained on large datasets, resulting in model behaviors that can mimic the worst of the…

Machine Learning · Computer Science 2023-06-13 Susan Hao , Piyush Kumar , Sarah Laszlo , Shivani Poddar , Bhaktipriya Radharapu , Renee Shelby

Large language models now possess human-level linguistic abilities in many contexts. This raises the concern that they can be used to deceive and manipulate on unprecedented scales, for instance spreading political misinformation on social…

Computers and Society · Computer Science 2026-01-21 Christian Tarsney

This paper analyzes the community safety guidelines of five text-to-image (T2I) generation platforms and audits five T2I models, focusing on prompts related to the representation of humans in areas that might lead to societal stigma. While…

Computers and Society · Computer Science 2024-09-27 Piera Riccio , Georgina Curto , Nuria Oliver

Speech remains one of the most visible yet overlooked vectors of inclusion and exclusion in contemporary society. While fluency is often equated with credibility and competence, individuals with atypical speech patterns are routinely…

Human-Computer Interaction · Computer Science 2026-01-30 Onyedikachi Hope Amaechi-Okorie , Branislav Radeljic

The rapid adoption of generative language models has brought about substantial advancements in digital communication, while simultaneously raising concerns regarding the potential misuse of AI-generated content. Although numerous detection…

Computation and Language · Computer Science 2023-07-13 Weixin Liang , Mert Yuksekgonul , Yining Mao , Eric Wu , James Zou

Online hate speech poses a serious threat to individual well-being and societal cohesion. A promising solution to curb online hate speech is counterspeech. Counterspeech is aimed at encouraging users to reconsider hateful posts by direct…

Social and Information Networks · Computer Science 2024-11-26 Dominik Bär , Abdurahman Maarouf , Stefan Feuerriegel

Generative artificial intelligence models show an amazing performance creating unique content automatically just by being given a prompt by the user, which is revolutionizing several fields such as marketing and design. Not only are there…

Computers and Society · Computer Science 2024-07-03 Adriana Fernández de Caleya Vázquez , Eduardo C. Garrido-Merchán

All AI models are susceptible to learning biases in data that they are trained on. For generative dialogue models, being trained on real human conversations containing unbalanced gender and race/ethnicity references can lead to models that…

Computation and Language · Computer Science 2021-09-09 Eric Michael Smith , Adina Williams

Generative AI has ushered in the ability to generate content that closely mimics human contributions, introducing an unprecedented threat: Deployed en masse, these models can be used to manipulate public opinion and distort perceptions,…

Computers and Society · Computer Science 2024-03-25 Anirban Mukherjee
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