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Large-scale language models (LLMs) have emerged as a groundbreaking innovation in the realm of question-answering and conversational agents. These models, leveraging different deep learning architectures such as Transformers, are trained on…

Software Engineering · Computer Science 2023-07-18 Fardin Ahsan Sakib , Saadat Hasan Khan , A. H. M. Rezaul Karim

Large language models (LLMs) exhibit powerful general intelligence across diverse scenarios, including their integration into chatbots. However, a vital challenge of LLM-based chatbots is that they may produce hallucinated content in…

Computation and Language · Computer Science 2025-04-18 Weitao Li , Junkai Li , Weizhi Ma , Yang Liu

Large Language Models are now key assistants in human decision-making processes. However, a common note always seems to follow: "LLMs can make mistakes. Be careful with important info." This points to the reality that not all outputs from…

Computation and Language · Computer Science 2025-05-16 Longchao Da , Parth Mitesh Shah , Kuan-Ru Liou , Jiaxing Zhang , Hua Wei

In recent years, large language models (LLMs) have demonstrated exponential improvements that promise transformative opportunities across various industries. Their ability to generate human-like text and ensure continuous availability…

Human-Computer Interaction · Computer Science 2025-03-31 Francesco Kruk , Savindu Herath , Prithwiraj Choudhury

The integration of emotional support into various conversational scenarios presents profound societal benefits, such as social interactions, mental health counseling, and customer service. However, there are unsolved challenges that hinder…

Computation and Language · Computer Science 2023-08-23 Zhonghua Zheng , Lizi Liao , Yang Deng , Liqiang Nie

Customer service chatbots are conversational systems aimed at addressing customer queries, often by directing them to automated workflows. A crucial aspect of this process is the classification of the customer's intent. Presently, most…

Machine Learning · Computer Science 2025-06-03 Subhadip Nandi , Neeraj Agrawal , Anshika Singh , Priyanka Bhatt

In this work, we introduce ChatQA 2, an Llama 3.0-based model with a 128K context window, designed to bridge the gap between open-source LLMs and leading proprietary models (e.g., GPT-4-Turbo-2024-04-09) in long context understanding and…

Computation and Language · Computer Science 2025-02-18 Peng Xu , Wei Ping , Xianchao Wu , Chejian Xu , Zihan Liu , Mohammad Shoeybi , Bryan Catanzaro

AI chatbots are rapidly shaping how people encounter the news, yet no prior study has systematically measured how accurately these systems, with their proprietary search integrations and retrieval-synthesis pipelines, handle emerging facts…

Computation and Language · Computer Science 2026-05-22 Mirac Suzgun , Emily Shen , Federico Bianchi , Alexander Spangher , Thomas Icard , Daniel E. Ho , Dan Jurafsky , James Zou

In recent years, there has been significant effort to align large language models with human preferences. This work focuses on developing a chatbot specialized in the real estate domain, with an emphasis on incorporating compliant behavior…

Computation and Language · Computer Science 2024-10-16 Navid Madani , Anusha Bagalkotkar , Supriya Anand , Gabriel Arnson , Rohini Srihari , Kenneth Joseph

This study focuses on emotion-sensitive spoken dialogue in human-machine speech interaction. With the advancement of Large Language Models (LLMs), dialogue systems can handle multimodal data, including audio. Recent models have enhanced the…

Sound · Computer Science 2024-07-30 Hongfei Xue , Yuhao Liang , Bingshen Mu , Shiliang Zhang , Mengzhe Chen , Qian Chen , Lei Xie

Entity Alignment (EA) is vital for integrating diverse knowledge graph (KG) data, playing a crucial role in data-driven AI applications. Traditional EA methods primarily rely on comparing entity embeddings, but their effectiveness is…

Computation and Language · Computer Science 2024-10-11 Xuhui Jiang , Yinghan Shen , Zhichao Shi , Chengjin Xu , Wei Li , Zixuan Li , Jian Guo , Huawei Shen , Yuanzhuo Wang

Purpose: To assess the alignment of GPT-4-based evaluation to human clinician experts, for the evaluation of responses to ophthalmology-related patient queries generated by fine-tuned LLM chatbots. Methods: 400 ophthalmology questions and…

Artificial Intelligence · Computer Science 2024-02-16 Ting Fang Tan , Kabilan Elangovan , Liyuan Jin , Yao Jie , Li Yong , Joshua Lim , Stanley Poh , Wei Yan Ng , Daniel Lim , Yuhe Ke , Nan Liu , Daniel Shu Wei Ting

Ensuring worker safety remains a critical challenge in modern manufacturing environments. Industry 5.0 reorients the prevailing manufacturing paradigm toward more human-centric operations. Using a design science research methodology, we…

The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can…

Long-term, open-domain dialogue capabilities are essential for chatbots aiming to recall past interactions and demonstrate emotional intelligence (EI). Yet, most existing research relies on synthetic, LLM-generated data, leaving open…

Computation and Language · Computer Science 2025-02-20 Dong-Ho Lee , Adyasha Maharana , Jay Pujara , Xiang Ren , Francesco Barbieri

Large language models (LLMs) find increasing applications in many fields. Here, three LLM chatbots (ChatGPT-3.5, ChatGPT-4 and Bard) are assessed - in their current form, as publicly available - for their ability to recognize Alzheimer's…

Computation and Language · Computer Science 2024-02-06 Balamurali B T , Jer-Ming Chen

The integration of advertising auction mechanisms into large language model (LLM)-based chatbots presents a significant opportunity for commercialization, yet poses unique challenges in balancing relevance, efficiency, and user experience.…

Information Retrieval · Computer Science 2026-05-19 Haoran Sun , Xinrui Song , Xinyu Zhang , Zhaohua Chen , Xu Chu , Zhilin Zhang , Chuan Yu , Jian Xu , Bo Zheng , Xiaotie Deng

Integrating machine learning (ML) into customer service chatbots enhances their ability to understand and respond to user queries, ultimately improving service performance. However, they may appear artificial to some users and affecting…

Artificial Intelligence · Computer Science 2024-09-30 Nurul Ain Nabilah Mohd Isa , Siti Nuraishah Agos Jawaddi , Azlan Ismail

We propose a general feedback-driven retrieval-augmented generation (RAG) approach that leverages Large Audio Language Models (LALMs) to address the missing or imperfect synthesis of specific sound events in text-to-audio (TTA) generation.…

Sound · Computer Science 2026-02-18 Junqi Zhao , Chenxing Li , Jinzheng Zhao , Rilin Chen , Dong Yu , Mark D. Plumbley , Wenwu Wang

Large Language Models (LLMs) as chatbots have drawn remarkable attention thanks to their versatile capability in natural language processing as well as in a wide range of tasks. While there has been great enthusiasm towards adopting such…

Systems and Control · Electrical Eng. & Systems 2024-06-24 Subir Majumder , Lin Dong , Fatemeh Doudi , Yuting Cai , Chao Tian , Dileep Kalathi , Kevin Ding , Anupam A. Thatte , Na Li , Le Xie