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Attention capitalism has generated design processes and product development decisions that prioritize platform growth over all other considerations. To the extent limits have been placed on these incentives, interventions have primarily…
Modern technology has drastically changed the way we interact and consume information. For example, online social platforms allow for seamless communication exchanges at an unprecedented scale. However, we are still bounded by cognitive and…
Social media platforms like Facebook and Reddit host thousands of user-governed online communities. These platforms sanction communities that frequently violate platform policies; however, public perceptions of such sanctions remain…
Recommendation systems underlie a variety of online platforms. These recommendation systems and their users form a feedback loop, wherein the former aims to maximize user engagement through personalization and the promotion of popular…
Ranking systems have an unprecedented influence on how and what information people access, and their impact on our society is being analyzed from different perspectives, such as users' discrimination. A notable example is represented by…
News recommender systems are hindered by the brief lifespan of articles, as they undergo rapid relevance decay. Recent studies have demonstrated the potential of content-based neural techniques in tackling this problem. However, these…
The proliferation of harmful and offensive content is a problem that many online platforms face today. One of the most common approaches for moderating offensive content online is via the identification and removal after it has been posted,…
Imperceptible text-based speech editing allows users to modify spoken content by altering the transcript. It demands that modified segments fuse seamlessly with the surrounding context. Prevalent methods operating in the acoustic space…
Extensive efforts in automated approaches for content moderation have been focused on developing models to identify toxic, offensive, and hateful content with the aim of lightening the load for moderators. Yet, it remains uncertain whether…
What we discover and see online, and consequently our opinions and decisions, are becoming increasingly affected by automated machine learned predictions. Similarly, the predictive accuracy of learning machines heavily depends on the…
Towards building intelligent dialogue agents, there has been a growing interest in introducing explicit personas in generation models. However, with limited persona-based dialogue data at hand, it may be difficult to train a dialogue…
Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human…
This study evaluates the effectiveness of ChatGPT, an advanced AI model for natural language processing, in identifying targeting and inappropriate language in online comments. With the increasing challenge of moderating vast volumes of…
Detecting online toxicity has always been a challenge due to its inherent subjectivity. Factors such as the context, geography, socio-political climate, and background of the producers and consumers of the posts play a crucial role in…
The exponential growth of social media platforms such as Twitter and Facebook has revolutionized textual communication and textual content publication in human society. However, they have been increasingly exploited to propagate toxic…
Effective content moderation systems require explicit classification criteria, yet online communities like subreddits often operate with diverse, implicit standards. This work introduces a novel approach to identify and extract these…
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors. This reactive paradigm of…
Recent studies suggest that social media usage -- while linked to an increased diversity of information and perspectives for users -- has exacerbated user polarization on many issues. A popular theory for this phenomenon centers on the…
Online power-asymmetric conflicts are prevalent, and most platforms rely on human moderators to conduct moderation currently. Previous studies have been continuously focusing on investigating human moderation biases in different scenarios,…
Online news outlets are grappling with the moderation of user-generated content within their comment section. We present a recommender system based on ranking class probabilities to support and empower the moderator in choosing featured…